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Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply Store
RONA Tsawwassen Commons has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.0
187 reviews
5 stars
111
4 stars
32
3 stars
10
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, several reported rude or unhelpful interactions.
Store Cleanliness
The store is generally described as clean and organized, although some reviews noted issues with disorganization and cleanliness in specific areas.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration over stock issues and the inability to return items purchased at other locations.
Pricing Concerns
Several reviews highlighted concerns about high prices compared to competitors, particularly for lumber and other materials.
Positive Experiences
Many customers shared positive experiences, particularly with specific staff members who provided exceptional service and assistance.
- ALAna LO5 days ago1.0Horrible customer service. I asked three different employees there for advice about a sealant, and they literally just passed me from one to the other. In the end, they only one who showed me the options said, "You’ll have to choose for yourself; we can’t choose for you." I was confused because I never asked them to choose for me, just for their advice on which they thought was the best product. Honestly, I’m even scared to go ask anything because everyone there always seems grumpy, as if saying, "You figure it out." And yes, fine, I’ll figure it out, but aren’t they supposed to work there to provide information about the products? Also I was not asking to be treated as royalty, just be nice RONA PEOPLE! Be nice is easy! They need empathy, heart, and a passion for providing good customer service. I hope the manager can resolve this someday. Now I understand all the bad reviews.
- AMAndy MoriNov 17, 20255.0Nice clean organized. Easy to navigate. Found what I needed.
- SKSteve KetlerAug 10, 20251.0Beware! - items bought at this store may not be refundable at other Ronas. I bought metric and imperial Craftsman socket sets here and then found a combo set with case for less at Fleetwood Rona. Fleetwood refused to give me a refund for the sockets bought at the Tsawwassen store because Tsawwassen is an ‘owner’ store and Fleetwood doesn’t stock that item. I said ‘can’t you ship the returned items there?’ - and the answer was ‘no.’ How are customers supposed to know what Rona is what?? I am taking my business elsewhere.
- CSCoreyRod ScharfJul 3, 20255.0Nice big store. Friendly employees. Good prices. Lots of parking.
- SMStephen MasonJun 11, 20254.0Great service, soso selection of products
Frequently Asked Questions About RONA Tsawwassen Commons
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Tsawwassen Commons?
You can return most products within 90 days in their original condition and packaging with a receipt for a refund, exchange, or store credit. Appliances have different terms. More details are on RONA's website.
How can I check the status of my RONA online order?
Check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will be sent for any status changes.
Does RONA Tsawwassen Commons offer delivery services?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery is available for larger items at a cost of $79 in most stores. Contact the local store for specific details.
What are the store hours for RONA Tsawwassen Commons?
Monday to Friday: 7:30 AM – 9:00 PM; Saturday: 8:00 AM – 7:00 PM; Sunday: 9:00 AM – 7:00 PM.
What types of products and services does RONA Tsawwassen Commons offer?
RONA offers articles and products for renovation, construction, home decoration, paint, building materials, appliances, plumbing, electrical supplies, outdoor furniture, and more.
Can I designate someone else to pick up my RONA order?
Yes, a third party 16 years or older can pick up your order by presenting a copy of the confirmation email and valid government-issued photo ID.
Are installation services available at RONA Tsawwassen Commons?
Yes, many stores offer installation services. Visit the installation service section on RONA's website or check in-store for details and pricing.
What are some nearby places I can visit before or after shopping at RONA Tsawwassen Commons?
Nearby you can visit Dollarama for discount shopping, Booster Juice for smoothies, or COBS Bread bakery. These offer convenient options to complement your visit to RONA.
Are there other home improvement stores near RONA Tsawwassen Commons?
Yes, Canadian Tire is nearby and provides additional hardware and tire services, offering customers more options for their home and automotive needs.
What fitness or wellness centers are close to RONA Tsawwassen Commons?
Close to RONA, you can find Club16 Trevor Linden Fitness and Trevor Linden Fitness gyms, as well as InForm The Institute for Wellness for chiropractic and massage services.