Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,707 reviews
5 stars
1,442
4 stars
87
3 stars
26
2 stars11
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Gurpreet, Amit, and Daljeet.
Delivery Experience
While some customers reported issues with delivery, many others noted timely and efficient delivery services with friendly staff.
Product Quality
Customers expressed satisfaction with the quality and aesthetics of the furniture, highlighting stylish designs and comfort.
Sales Process
Several reviews mentioned a smooth and informative sales process, with staff providing clear explanations and options.
Mixed Experiences
A few customers reported negative experiences, particularly regarding customer service follow-up and product issues, indicating inconsistency.
- ANajay nair1 day ago5.0Nav. The sales consultant who helped us dig an amazing job with great pricing as a bonus. We loved the service and recommend her to anyone who walks in to Brick. Thank you.
- PTPaul Toor2 days ago1.0I wish I could give them less then one Star. Bought a fridge. Fridgdare. Technition came multiple times after changing same parts again and again we were told this fridge has this defect and it is listed in the Manual. We told the same to the Brick sales man, Manager, there cutmor service only to tell us make one more call to manufacturer then give us the case number we will deal with it. Finally manufacturer told us we are sending a credit note to Brick whom you can contact to choose another fridge. All we got is run around and they still have money. We have to now just go to legal ave to get this cleared up. So sad. So much of our food gets destroyed every week. We have repeatedly told them of the issues but the care is not there. They just want to sell and not deal with service after.
- JSjustin singh3 days ago1.0I wish I could give them even less than one star. I gave them a phone call to check about one gaming chair. I talked to their sales person (do not want to disclose his name) and gave him SKU number. He mentioned, "yes, we do have it in the store and there is one on clearance as well". I check the price he said it will be around $100. I drove from South Surrey to their location which was 20 minutes drive. They said we do not have it on clearance, I asked to talk to manager, he was a nice guy but he said we cannot do anything. He gave me an offer which he said will be released tomorrow by Company only; moreover, he said I have to come back tomorrow for that. What is the point for me to drove to your location. After all this, the sales person refused that he said it and one the he menstioned was already sold 2 days ago. I am so disappointed and will never trust these guys. #Bricks
- KGKavi GoorahNov 9, 20251.0Hi, I purchased several items at a Brick Store In Surrey-Newton, BC end of July 2020 when i moved here from another province. Total cost around $6000/. Also bought warranty coverage for all the items which included sofa set, dinning table set, TV, office table and filing cabinet, etc. Some items were delivered start of Aug2020 and some by 24th Aug 2020. When i called by end of July 2025 to claim warranty i was told the i had to wait till date last item was delivered and from there i had 90 days to make the claim. I called them today on 9 Nov 2025 which is before 24th Nov 2025 the 90 days period and now they saying deadline is passed and i cannot redeem. So just warning you people be careful when dealing with the Bricks. It’s just $450 for me, so its not a big deal but just wanted that people and companies doing business be at least honest. Just for this i will never buy again from Bricks. Attaching the store number i called. You can see the duration and date of call. Update: Hi, I went to Brick Store today 15 Nov 2025 at Surrey Central, BC and claimed the unused warranty for purchases. Need to wait for them to approve before i can pick up next week. However, only part of the unused warranty amount has been given i.e $450. There is an unused amount of $229 for extended tv warranty of 3 years that is still not credited. For this i did call before the expiry in July 2023 to claim the unused warranty but was again at this time told that i had to wait till end of the 5 year period to claim i.e July 2025. I have phone record and it is still in my calendar as reminder. I contacted the Surrey-Newton branch by email, and was told the same thing that it has expired in 2024. Really disappointed with this kind of service. So again reminding future and current customers to be careful of this kind of practice from Brinks. They should have these clearly written on the receipts.
- SBSaeed BukshNov 5, 20255.0Had a great experience at The Brick. Amit was knowledgeable, patient, and helped us choose exactly what we needed without any pressure. Delivery team arrived on time, handled our items with care, and set everything up quickly. Very satisfied!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model at a lower price at The Brick or a competitor within 30 days, they will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes. Orders can be canceled at any Brick location before delivery or pick up, with refunds typically to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during the purchase process online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are the store hours for The Brick in Surrey, BC?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Which brands are available at The Brick?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and more.
Are there any nearby stores or services around The Brick in Surrey that I can visit?
Yes, nearby places include RONA hardware store, Value Village thrift store, PricePro supermarket, and Ambar Surrey Restaurant, useful for shopping and dining before or after your visit.
How can nearby transit options help me get to The Brick?
While specific transit stops aren't listed, The Brick's location on King George Hwy in Surrey is near various local amenities, making it accessible by car or local transit routes in the area.
What other nearby community services and entertainment options are available near The Brick in Surrey?
Nearby you can find Sylvan Learning education center, Club16 Trevor Linden Fitness gym, Sunehri Pippal Pattian dance school, and various community organizations to explore around your visit.