Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,767 reviews
5 stars
1,495
4 stars
90
3 stars26
2 stars11
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales staff, particularly Gurpreet, Sumit, and Amit.
Delivery Issues
Several reviews highlighted problems with delivery, including damage to property and poor communication regarding delivery schedules.
Warranty Concerns
Multiple customers expressed dissatisfaction with warranty claims, citing difficulties in getting coverage and poor customer service when issues arose.
Product Satisfaction
While many customers were happy with their purchases, some reported issues with product quality, particularly regarding mattresses and appliances.
- AGAmandeep GillJan 5, 20265.0I had a wonderful experience at The Brick. Store manager Sahib was extremely kind, knowledgeable, and made sure we were well taken care of. The team was patient and helpful, and the furniture quality is amazing. Thank you for such great service!
- MKMohammed Aiaz KhanJan 4, 20265.0Today I had the opportunity to purchase the Sofa set from Brick at Newton King George location. Fantastic experience at The Brick! Gurpreet and Palak went above and beyond to help me choose the perfect sofa set. They were friendly, attentive, and never pushy, answering all my questions with honesty and care. It’s rare to find such genuine customer service. I really appreciate their support and would definitely recommend them to anyone shopping at The Brick.
- CMCamila MehaiDec 28, 20251.0Sales person Dasmesh ordered the incorrect armless recliner instead of a left arm recliner!!! We have a sectional with only 1 arm!!! The delivery driver also thought that this was the incorrect order when they brought it to our condo. No one has rectified this issue for us!!!
- SOSava OkukaDec 18, 20251.0do not Ever buy warranty from this store because they tell you everything is covered for next five years and then they take your money for it and then when you make a claim, they deny it even though accidental stains are covered on couches. They tell you they only cover accidental stains so I don't know what they think that people go around spilling stuff purposely I will rate them zero the worst customer service worst store and worst sales people they are liars......i called the brick warrenty deoartman one where i made purchase and lady told me Manager is on confrence call every time i call and called 4 times that day did not want to put him on phone at all .... said u can come in and took my info and nobady ever called me back tye worst customer service ever..... if they dont do something about this i will never buy from brick again or my family
- GSGeetanjali SharmaDec 18, 20251.0Big scammers !!!! DONT BUY FROM THEM I wish I could give zero stars. I purchased a sofa in June and paid extra for an extended warranty. When the sofa broke, it took them two months just to send someone to look at it. Yesterday, when the technician finally arrived, I was told it was only an inspection and no repair would be done. I then received a call from The Brick saying that if I want it fixed, I still have to pay installation and delivery charges—despite having purchased an extended warranty. Absolutely ridiculous. On top of that, the customer service representative was extremely rude and dismissive. When I asked to speak to a manager, I was told they “don’t have time” and that I could “feel free to walk in.” Do not buy from here. Completely unacceptable and feels like a scam.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model at a lower price at The Brick or a competitor within 30 days, they will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes. Orders can be canceled at any Brick location before delivery or pick up, with refunds typically to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during the purchase process online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are the store hours for The Brick in Surrey, BC?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Which brands are available at The Brick?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and more.
Are there any nearby stores or services around The Brick in Surrey that I can visit?
Yes, nearby places include RONA hardware store, Value Village thrift store, PricePro supermarket, and Ambar Surrey Restaurant, useful for shopping and dining before or after your visit.
How can nearby transit options help me get to The Brick?
While specific transit stops aren't listed, The Brick's location on King George Hwy in Surrey is near various local amenities, making it accessible by car or local transit routes in the area.
What other nearby community services and entertainment options are available near The Brick in Surrey?
Nearby you can find Sylvan Learning education center, Club16 Trevor Linden Fitness gym, Sunehri Pippal Pattian dance school, and various community organizations to explore around your visit.