Brand Certified
The Brick
4.3(1982 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
10153 King George Boulevard, Surrey, BC
V3T 2W1, Canada
Certified by The Brick • Mar 01, 2026
(604) 588-0808
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.3
1,982 reviews
5 stars
1,492
4 stars
134
3 stars
76
2 stars
37
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and patience of staff members, particularly Raj, Shiv, and Bharat, highlighting their excellent service.
Product Issues
Several reviews mentioned problems with defective products and dissatisfaction with the return policy, particularly regarding box springs and mattresses.
Mixed Experiences
While many customers had positive shopping experiences, there were notable complaints about unresponsive service and delivery issues, leading to frustration.
- WFWildemar Freire3 days ago1.0I am updating my review due to a very disappointing after-sales customer service experience. My delivery was scheduled for a Tuesday, ten days after my purchase. The delivery team arrived exactly during school pick-up time. I had informed the store in advance that we would be home all day waiting, but at 2:30 p.m., we needed to leave briefly to pick up our child from school. Despite communicating this clearly, no effort was made to accommodate the situation or adjust the delivery window. As a result, the delivery was missed. What made the situation worse was the lack of initiative to automatically reschedule the delivery. I had to personally visit the store to request a new date, which should not have been necessary. When I went there on Saturday, I was told they would reschedule only once more and that if we were not home, they would not offer another opportunity. They also stated they could not guarantee avoiding the school pick-up time again. Most concerning was the dismissive attitude expressed during the conversation, including a comment suggesting they were not concerned about negative Google reviews. This response was unprofessional and disappointing. After waiting ten days for delivery and making every effort to be available, I expected a more proactive, flexible, and customer-focused approach. Unfortunately, the after-sales experience has significantly affected my overall perception of the store.
- RVRenu Varghese4 days ago5.0We had a wonderful experience shopping at The Brick! We recently purchased a sofa and a mattress, and Raj assisted us throughout the process. He explained everything so clearly and took the time to answer all our questions with great patience. What we appreciated most was his transparency — he made sure we understood all the details, options, and pricing without any pressure. It made the whole buying experience comfortable and stress-free. Thank you, Raj, for your excellent customer service. We’re very happy with our purchase and would definitely recommend this store to others!
- SSShauryaFeb 23, 20265.0Had amazing time shopping at the Brick, Surrey central.. it was value for time & money.. special mention to Raj, who helped us in the process and was so patient and helpful throughout.. 5 stars to him and his service ..
- DSDru ScillaFeb 23, 20261.0I am extremely disappointed with my experience at The Brick Surrey Central Mall. If I could give 0/5 I would. I purchased a box spring for $144, and it arrived defective. I contacted the store within 24 hours — I called and also sent an email. I received no response. When I called again the next day, they claimed they never received my email. After I resent it, suddenly they “found” it and escalated my case to the manager. The manager’s solution? They told me they don’t take back box springs and could only refund me $50. $50??? What about the rest of my money? Why should I lose nearly $100 for a defective product? I was left stuck with a damaged box spring and no proper resolution. To make things worse, this is not my first bad experience with them. Previously, I bought a bed frame and the measurements were completely off — the parts didn’t align properly. When I requested a refund, they initially said they would refund the original payment method (like most stores in Canada do). Two weeks passed and I never received my refund. When I went back to the store, I was told they decided to issue store credit instead. I never agreed to store credit — I paid with my own money and expected it back the same way. In the end, I had to donate the defective box spring because I couldn’t stand looking at it anymore. They also expected me to return it myself — I don’t even own a car. How exactly did they expect me to transport a box spring on a bus? This has been incredibly frustrating and unprofessional. This is my last purchase with The Brick — never again. I strongly advise others to think twice before spending their money here.
- PKPreeti KaushalFeb 14, 20265.0I had awesome experience while shopping with the brick.. Be it their collection, deals or customer service i will rate them 5 on 5.. Special shout out to Raj, he was so good and considerate in guiding us with value for money deals.. Gave us all his time with utmost attention.. So thank you The Brick & Raj.. looking forward to shop with you again..
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item purchased; please refer to the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference under certain conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any Brick location before product delivery or pick up. Refunds go to the original payment method, with deposits on special orders being non-refundable.
What are The Brick's store hours in Surrey?
The Surrey store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Special holiday hours may apply.
What brands does The Brick offer?
The Brick features a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and more for furniture, appliances, and electronics.
What types of products can I find at The Brick?
You can find furniture, mattresses, appliances, home electronics, and related products such as sofas, beds, dining tables, refrigerators, washers, dryers, TVs, and home office furniture.
Does The Brick provide delivery and pickup services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas, with third-party courier services utilized where needed.
What nearby stores can I visit in Surrey along with The Brick?
Near The Brick, you can find Bed Bath & Beyond for home goods, Craving For A Game for video games and toys, and Smart Frames & Accents for arts and crafts. These stores provide a diverse shopping experience in one area.
Are there food and coffee options close to The Brick in Surrey?
Yes, nearby you can visit Tim Hortons for coffee and fast food, Steve's Poké Bar for Hawaiian cuisine, and Burger King for quick meals, perfect for grabbing a bite before or after shopping.
What health and wellness facilities are near The Brick?
Nearby health and wellness options include Club16 Trevor Linden Fitness Central City gym, Japan Shiatsu Clinic for massage therapy, and Central City Medical Clinic for walk-in medical services.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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