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Frequently Asked Questions About SiteOne Landscape Supply
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How can I create an online account with SiteOne Landscape Supply?
To create an online account, complete the Request an Account form at the top right corner of the screen. You will need your SiteOne customer number. If you are not currently a customer, please call 1-800-748-3663 to become one.
Are all the products at SiteOne Landscape Supply available for online purchase?
Yes, the majority of products are available online. If you cannot find a specific item, you can add a note on your order during checkout or contact the store directly.
What should I do if I cannot find the product I am looking for?
Please contact your local SiteOne branch. You may also include a message with your order if placing multiple items to inquire about unavailable products.
How do I place an order at SiteOne Landscape Supply?
Log in to your online account, confirm your selected branch, add products to your cart, and proceed to checkout. You may choose pickup or delivery options.
How can I check the status of my order?
Order status can be viewed on the Open Orders and Order History pages in your Account Dashboard, covering both online and offline orders. For detailed inquiries, contact your selected branch.
What is the Buy Online, Pick Up in Branch process?
When you order online, select a SiteOne branch for pickup. You will receive an Order Confirmation email and an Order Ready notification when your items are ready for pickup.
Is local delivery available when I buy online?
Yes, local delivery is offered on most orders within 60 miles of the branch, though a delivery charge may apply.
What do I need to bring to pick up my order at the branch?
Bring a government-issued photo ID and your order number or the Order Ready notification email to pick up your order.
What are the operating hours of SiteOne Landscape Supply in Surrey, BC?
SiteOne Landscape Supply is open Monday to Friday from 7:00 AM to 4:30 PM, and on Saturday from 8:00 AM to 4:00 PM. The store is closed on Sundays.
How can Boss Limousine Service nearby help customers visiting SiteOne Landscape Supply?
Boss Limousine Service nearby provides transportation options, making it easier for customers without personal vehicles to reach SiteOne Landscape Supply conveniently.
What nearby places can I visit before or after shopping at SiteOne Landscape Supply?
You might want to visit the Sri Guru Singh Sabha Gurdwara, a local Sikh temple offering a cultural experience, or relax at Bad Axe Throwing, a nearby active life entertainment venue.
Are there other building supply or hardware stores near SiteOne Landscape Supply?
Yes, nearby options include Cedar Grove Roofing Supply, ABC Supply Co., Canam Distributors Inc, Euro-Star Distributors, and Roofmart for additional building materials and supplies.