Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Surrey (South Surrey) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.7
485 reviews
5 stars
197
4 stars
128
3 stars
64
2 stars
27
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and helpful, others report poor service and difficulty finding assistance.
Product Availability
Customers frequently mention issues with product availability and inventory accuracy, leading to frustration when items are out of stock or not found.
Store Environment
The store is described as welcoming and well-organized by some, but others report it as messy and understaffed, impacting the shopping experience.
Pricing
Many customers appreciate competitive pricing compared to competitors like Home Depot, although some express disappointment with the quality of certain products.
Staff Knowledge
While some staff members are noted for their expertise and helpfulness, others are criticized for lacking product knowledge and not providing adequate assistance.
- MWMark WindrimOct 29, 20251.0If you buy something from RONA online from another store. Don't expect the manager from the RONA South Surrey store to give you a refund if you need to take something back. (He wouldn't) I had to drive to the RONA Surrey Fleetwood store where they gladly gave me a refund. Not impressed with RONA South Surrey.
- PTPlay day with TTOct 20, 20255.0By far the best hardware store in Surrey. All the staff at this location go above and beyond. They are so attentive towards children and the kids event they host is the BEST! My children always have so much fun. The environment is warm and welcoming and the staff are professional and amazing. Thank you for all that you do!
- LHLos HoneyOct 14, 20255.0Always great service and friendly smile when I shop here. Courteous and patient as I am not a plumbing or building kinda guy (thank you Erin)! 😄 If you like great service and the product you need when you need it this is your Rona! I've been coming here for many years now and I am embarrassed I haven't said something sooner! Thanks Judy! I left Rona with a smile! 😊
- JMJack MackOct 14, 20254.0Needed some wood for replacing kitchen shelves. The sales associate was super helpful and cut the wood to exact dimensions. Saved me a lot of work.
- TSTajinder SinghSep 29, 20255.0good and comparative prices then other stores, first try this then go to home depot
Frequently Asked Questions About RONA Surrey (South Surrey)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Surrey (South Surrey)'s return policy?
You can return any product except appliances within 90 days of purchase in original condition with receipt for refund, exchange or store credit. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA order online?
Check your order status online by entering your order number and e-mail address or logging into your RONA account. Email updates are sent for status changes. More info at https://www.rona.ca/en/track-order.
What delivery options does RONA Surrey offer and are there minimum purchase amounts?
RONA offers delivery service free for parcel shipments on purchases of $49 or more. Truck delivery is available for larger items, such as appliances, usually at $79. Visit https://www.rona.ca/en/online-purchases or contact the store for details.
What are the store hours for RONA Surrey (South Surrey)?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday 7:00 AM to 8:00 PM, and Sunday 8:00 AM to 8:00 PM. Holiday hours may vary; for example, it's open 8:00 AM to 6:00 PM on November 11, 2025.
Does RONA Surrey provide installation services?
Yes, many installation services are offered including appliance, flooring, cabinetry, plumbing, and more. Visit https://www.rona.ca/en/install-services for detailed info and participating stores.
What payment methods are accepted at RONA Surrey?
Payments can be made by Visa, Mastercard, RONA credit card, cheque, and cash in-store. Online purchases accept credit cards and PayPal. Financing options are also available. More info at https://www.rona.ca/en/rona-faq and https://www.rona.ca/en/credit.
How do I pick up my online order at RONA Surrey?
When your order is ready, you will receive an email. Bring photo ID and the confirmation email to the store's designated pick-up zone. You have 7 days to pick up your order before cancellation and refund.
What nearby places can help me find RONA Surrey?
The store is near Redwood Square shopping center, close to the Pro Desk at RONA, and accessible via Bus Stop 55393 served by routes 321, 351, 354, and 394, making it easy to locate and visit the store.
What are some nearby places to visit before or after shopping at RONA Surrey?
You can enjoy nearby spots like Momotaro Japanese Restaurant for sushi, Nha Toi Boutique Café & Truedan Bubble Tea for refreshments, or relax at Anytime Fitness gym, all within close proximity to RONA Surrey.
Are there convenient financial services near RONA Surrey for customers?
Yes, Scotiabank and Western Union are nearby for banking and money transfer needs. These services can help customers manage payments or financial transactions related to their shopping.