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RONA Surrey (Fleetwood) has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
1,302 reviews
5 stars
561
4 stars
347
3 stars
162
2 stars
70
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful, especially during returns.
Product Availability
Many customers expressed frustration with the store's inventory management, reporting frequent out-of-stock items and discrepancies between online listings and in-store availability.
Staff Assistance
While some customers received excellent assistance from knowledgeable staff, others experienced long wait times and difficulty finding help when needed.
Store Experience
The store is generally viewed positively for its selection and cleanliness, but issues with parking and accessibility due to construction were noted.
- MMMasonJan 2, 20265.0Arun in the appliance department was great to deal with, very knowledgeable.
- TMTim MJan 1, 20265.0Looked up online what I wanted in store and found it easily. Plus they had it ! How many times is online inventory info wrong. Lol
- LKLeslie KovacicDec 23, 20255.0Being new to surrey was not sure where i was going. Was following google map. A bit trickey on fraser highway as they are building rapid transit so when google wants you to turn left u cant due to construction and workers indicating no left turn into the street where Rona is. After making the block a few times i went straight thinking i would approach from the other side. I finally got to Rona. Was looking for bricks which i checked on their website so i knew exactly what i was looking for. Being new to the store i asked staff for directions and headed outside where they have a wide selection of bricks. One of the staff out in the brick yard greeted me and asked if he could help me. I told him what i needed, he took me to the spot where the type of bricks i needed was since the yard was filled with so many styles, sizes and kinds of bricks. He directed me to a flat trolley once i made my selection paid for it at a checout by the gate. They opened the gate and i took my items to the car. He shared with me that i could have brought my car closer to that area outside the gate. Now i know for next trip.
- DGDanielle GanawayDec 14, 20254.0I like this Rona, but something I saw last week has been on my mind. I was in the garden center and discovered that the store has a single budgie bird in a cage in the garden centre. I like birds so had no problem with her, but I was concerned because she was alone in the cage, it was cold and loud near the fountains, and I'm not sure if she goes home with anyone at night. There were also no staff in there, so anything could happen to her if left unsupervised. Overall I'm concerned about her well-being. Budgies are social birds and I don't think the conditions she was in were suitable.
- KBKamaljit Singh BratchDec 9, 20255.0I want to thanks Harman in the garden department of Surrey Rona. She helped me to choose best plant gift for my friend. She is very knowledgeable and understandable. She listened what I want and suggested the plant accordingly.
Frequently Asked Questions About RONA Surrey (Fleetwood)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Surrey (Fleetwood) known for?
RONA Surrey (Fleetwood) offers a wide range of products for renovation, construction, and home decoration projects.
What are the store hours for RONA Surrey (Fleetwood)?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA Surrey (Fleetwood) offer delivery services?
Yes, RONA offers delivery services including parcel delivery free for purchases over $49 and truck delivery for large items at $79 in most stores.
How can I check the status of my order?
You can check your order status online by entering your order number and e-mail address or by logging into your RONA account. Email updates are provided when your order status changes.
What brands are available at RONA Surrey (Fleetwood)?
Brands available include KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
Can I return or exchange items purchased at RONA Surrey (Fleetwood)?
Yes, you can return items (except appliances) within 90 days in original condition and packaging with the receipt. Returns can be made online or in-store where you picked up the order.
Are installation services offered at RONA Surrey (Fleetwood)?
Yes, many stores offer installation services including appliance installation, flooring, windows and doors, and bathroom renovations. Details are available on their installation services webpage.
Is there public transportation near RONA Surrey (Fleetwood) to help customers visit?
Yes, Bus Stop 55352 (serving routes 320, 395, 502) is nearby, making it convenient for customers to reach RONA by public transit.
What dining options are nearby for customers visiting RONA Surrey (Fleetwood)?
Nearby dining options include Baselines Pub, Tim Hortons, and Booster Juice, where customers can enjoy food and drinks before or after their visit.
Are there any nearby recreational places to visit near RONA Surrey (Fleetwood)?
Yes, customers can visit the Surrey Sport and Leisure Complex, Fleetwood Skatepark, and Fleetwood Arena nearby for sports and recreational activities.