Brand Certified
The Brick
4.4(2217 reviews)
Certified by The Brick • Apr 05, 2026
Business Details
4751 Mcclelland Road, Richmond, BC
V6X0M5, Canada
Certified by The Brick • Apr 05, 2026
(604) 270-8829
Certified by The Brick • Apr 05, 2026
http://www.thebrick.com
Certified by The Brick • Apr 05, 2026
About
Certified by The Brick • Apr 05, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 05, 2026
Hours
Certified by The Brick • Apr 05, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
4/6/202610:00 AM - 9:00 PM
Reviews
4.4
2,217 reviews
5 stars
1,767
4 stars
133
3 stars
47
2 stars
41
1 star
229
- MIMariam IbrahimApr 4, 20265.0Mickail helped us at The Brick find a couch that perfectly suited our needs. He was extremely patient, knowledgeable, and genuinely helpful throughout the entire process. We really appreciated his excellent customer service
- MEMunevver ErdemApr 3, 20265.0We had a very good shopping experience in the store and especially really appreciate the guidance and excellent support of Mahsa to help us make the right decision. We were in the store for 3 hours and she did her best. We liked the furniture in Brick and they have really good deals for solid items.
- ASAurora Sutherland-PearsonMar 31, 20264.0The staff was amazing. The delivery was smooth and professional. The updates for delivery times and contact was well done. The only downside was that the assembly instructions for the bed were the worst I have ever seen, and I've assembled a lot of furniture over the years. It was impossible to build it using the instructions. The number of pieces needed and total count did not match what was in the box. (For example, the total count for one item was 24 pieces. Reading each individual instruction, the number of pieces needed was 30. So, even their own math was wrong within the instructions.) The instructions were shockingly bad. It was surprising based on how well everything else went. Luckily, I have assembled a lot of items and we had fun laughing at the sheer number of errors in the booklet.
- SSSajidMar 25, 20261.0Wow! I had to write all good stuff about this stupid store and their even more stupid, lazy, rude staff just to get the items shipped and delivered. And the trick worked! Folks, you (and I) must either be naive or downright crazy to still think of Brick Richmond as an option to shop. In any case I wasn't actually shopping. I was merely collecting the extended warranty claim back because of no claim in the 5 years since purchase. And to finalize this, was a chaotic exercise. The sales staff were so rude, Anna being so highly unprofessional. And then their manager Ramin who comes across as so efficient at the store, refuses to talk to you when you want to follow up after purchase. The only person who truly deserves accolades and praise is Suzanne who took pains to straighten things up. I guess,, Suzanne, you need to move to a better place. Well. Thankfully, it's the end of our Brick journey. For those out there, you now have no excuse to REFUSE to think of Brick Richmond as a possible option. Atleast as long as Anna and Ramin exist there.
- DYDaniel YeungMar 13, 20261.0The customer service at the brick is really weird. First of all some of them are not very knowledgeable, we asked the sales lady regarding to the dryer removal and installation, she has to relay those questions to another guy for couple times. And when we decided to purchase the appliances, she kept asking me to buy the insurance even I refused numerous time. And it cost 1/5 the cost of the machine! I know these kind of electric appliances store make money from these insurance stuff but that is way too unrealistic. Other than the insurance she kept asking me to get a credit card, which is super annoying. And the communication regarding the delivery date is confusing, she kept telling me that the machine is gonna be arriving on a certain day. I thought the day she provided is the day it got to my home but its not, its the date it got to their store/warehouse and they would manage the delivery from there, which means i have to wait for another 3-4 days. The sales lady is polite overall but I really hate it when they are trying to sell me insurance and credit card. I would consider if I want to get appliances here again.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
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Certified April 05, 2026Yext Knowledge Graph
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