Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,109 reviews
5 stars
897
4 stars
82
3 stars
30
2 stars
22
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and accommodating staff, highlighting specific sales associates like Chris, Nisha, and Astha for their excellent service.
Delivery Experience
The delivery team received positive feedback for being punctual, polite, and efficient, although there were some complaints about delays and issues with product condition upon delivery.
Product Quality
Overall, customers were satisfied with the quality of the products received, although there were isolated incidents of damaged items.
Sales Process
Many customers appreciated the non-pushy sales approach and the helpfulness of staff in guiding them through their purchases.
Communication Issues
Some customers expressed frustration with communication regarding delivery timelines and product availability, indicating a need for improvement in this area.
- DSDebbie ShookNov 13, 20255.0I have always had a good experience with The Brick! The fellows were here exactly when they were suppose to be. Both of them very professional & both very friendly. Thank You all so much for such great Service!
- EGEmma GalloNov 12, 20255.0Excellent service from the showroom floor to delivery and set up ! Definitely recommend The Brick Prince George for great quality, excellent pricing and friendly, knowledgable staff !
- CTClare TaylorNov 8, 20255.0We came into the store looking for a mattress that we could walk out with same day and Dharmik was super helpful in showing us all of our options. He was present and informative without being pushy. The two warehouse workers were very nice and loaded it up for us into our truck. We left very happy.
- GBginny burnsNov 7, 20254.0Was it easy to order what I needed? I was a bit frustrated with the repeated messages to confirm delivery however nobody would answer the phone, which I later found out went through customer service at the store and they were shortstaffed. The delivery guys came very late, but in the timeframe they gave me, they looked exhausted, but they did a great job of getting my fridge to where it needed to be
- RZRobert ZalkowskyNov 5, 20255.0Personally I've had an amazing experience. Juanita was super helpful with showing us options we may like between a couple different kitchen table designs. The warehouse was fast and efficient and the delivery guys were on time and very polite .
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Please visit the Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
Extended warranties can be added during the purchase online or in store, or within 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas, using their premier delivery or third-party couriers where needed.
What are The Brick's store hours in Prince George?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays 10:00 to 19:00, and Sundays 11:00 to 18:00. Holiday hours may vary; for example, on November 11, it opens 10:00 to 21:00.
Which popular brands does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many others.
What nearby places can I visit before or after shopping at The Brick in Prince George?
Nearby you can visit Tim Hortons for coffee, Dollar Tree for discount shopping, or Bosleys for pet supplies, making it convenient to combine errands with your visit.
Are there convenient food options near The Brick in Prince George?
Yes, dining options near The Brick include Subway, Pizza Hut, MR MIKES SteakhouseCasual, Dragon Stone Mongolian Grill, Freshii, and Marble Slab Creamery & Poko Popcorn Prince George.
How can nearby transit or services help customers reach The Brick in Prince George?
While specific transit stops aren't listed, nearby convenience stores like Waypoint and gas stations like Esso and Mobil can help orient customers visiting The Brick. Additionally, nearby services such as Sussex Insurance and Integris Credit Union offer opportunities to combine errands conveniently.