Brand Certified
The Brick
4.5(1220 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
2454 Ferry Ave, Prince George, BC
V2N 0B1, Canada
Certified by The Brick • Mar 01, 2026
(250) 614-8080
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
1,220 reviews
5 stars
977
4 stars
94
3 stars
32
2 stars
27
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised individual staff for being helpful and knowledgeable, others reported aggressive sales tactics and poor communication.
Delivery Experience
Delivery service received high marks for punctuality and professionalism, though there were complaints about delays and damaged items.
Sales Experience
Sales associates were generally described as friendly and helpful, with some customers appreciating the lack of pressure during the buying process.
Product Quality
Customers expressed satisfaction with the quality of products purchased, though there were instances of damaged items upon delivery.
- SSsuckmaFeb 22, 20261.0I went in the store later, around 8 with my friends to check out some cheap chairs we needed. We found one we liked but after walking around for 10 minutes and not one of the 3 workers getting up to talk to us we decided to go else were. The “workers” sat there eating tims
- MGMarjorie GoertzenFeb 19, 20261.0Very disappointed in the service I can expect a couple of weeks or even a month to receive a product from The Brick , but 2 plus months is ridiculous when they insist you pay for it before they can even order it , which I did I paid the very day that I looked at it Back to Ashley Furniture I will go!!!
- DCDanielle CollinFeb 19, 20265.0I have to share this because it honestly shocked me. Over the past few years I’ve had nothing but bad experiences at The Brick, to the point my husband told me not to shop there unless he was with me. 😅 Before going back, I actually went to two other mattress stores… and walked out of both because the customer service was so disappointing. At that point I was ready to give up on mattress shopping altogether. Then I met Tom at The Brick. Tom is the ONLY reason we went back and bought our bed. He was absolutely amazing, funny, easy to talk to, gave us space to browse, and there was zero pressure whatsoever. Somehow he managed to keep us laughing while still being incredibly helpful, which is a rare talent in sales! Mattress shopping usually feels about as fun as doing taxes… but Tom actually made it enjoyable. If every experience was like that, I’d never dread furniture shopping again. Thanks, Tom, for turning my expectations completely around!
- EAEugene AltizerFeb 18, 20265.0The delivery went very smoothly. The two delivery men that brought this sectional in were very cordial and professional. They had to do some difficult maneuvering, but they able to set it up exactly as we were hoping. Kudos to them.
- KGKrishna GovardhanamFeb 16, 20265.0Kudos @ Prince George brick. Excellent 👌 customer service, rep Chaavi is patient and pleasant enough to spend a whole afternoon with us in finding best appliances for our needs and budget. She went above and beyond answered every question and matched prices where needed, provided the greatest deal I can find in the market. We took 2 sets of appliances. Chaavi helped us with installation services and extended warranties as well. Looking forward to seek her help for furniture soon. Manager Trevor also was helpful where needed. Thank you Chaavi and Trevor for making important and overwhelming decisions feel easy.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Please visit the Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
Extended warranties can be added during the purchase online or in store, or within 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas, using their premier delivery or third-party couriers where needed.
What are The Brick's store hours in Prince George?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays 10:00 to 19:00, and Sundays 11:00 to 18:00. Holiday hours may vary; for example, on November 11, it opens 10:00 to 21:00.
Which popular brands does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many others.
What nearby places can I visit before or after shopping at The Brick in Prince George?
Nearby you can visit Tim Hortons for coffee, Dollar Tree for discount shopping, or Bosleys for pet supplies, making it convenient to combine errands with your visit.
Are there convenient food options near The Brick in Prince George?
Yes, dining options near The Brick include Subway, Pizza Hut, MR MIKES SteakhouseCasual, Dragon Stone Mongolian Grill, Freshii, and Marble Slab Creamery & Poko Popcorn Prince George.
How can nearby transit or services help customers reach The Brick in Prince George?
While specific transit stops aren't listed, nearby convenience stores like Waypoint and gas stations like Esso and Mobil can help orient customers visiting The Brick. Additionally, nearby services such as Sussex Insurance and Integris Credit Union offer opportunities to combine errands conveniently.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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