Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
227 reviews
5 stars
191
4 stars
17
3 stars
5
2 stars
6
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting Monika's exceptional service.
Product Selection
The store offers a wide variety of furniture and appliances, with many customers expressing satisfaction in finding exactly what they needed.
Delivery Experience
Delivery services received positive feedback for being timely, professional, and courteous, enhancing the overall shopping experience.
Sales Process
Many reviews noted the smooth and efficient sales process, with staff providing clear information and assistance in making informed decisions.
Communication
Customers appreciated the proactive communication from staff regarding order status and product availability, contributing to a positive experience.
- EAEduardo AvilaNov 15, 20255.0Monika and the rest of the staff at the Port Alberni Brick we very helpful and kind to us. They made the process to buy a fridge very easy. I'm definitely going back there for my next purchase. Thanks Monika
- JRJamie RobinsonNov 10, 20255.0Clean professional and courteous
- STSandeep ThindOct 24, 20255.0I had a great experience with Monice at The Brick in Port Alberni! She was very helpful and friendly, making it easy for me to find exactly what I needed. She explained all the financing options clearly and helped me choose what worked best for my budget. Her customer service was excellent — professional, patient, and knowledgeable. If you’re visiting The Brick in Port Alberni, I highly recommend asking for Monice. She goes above and beyond to make the shopping and financing process simple.
- CBchris barkerOct 23, 20255.0Monika was excellent to deal with, friendly and great service. I’d highly recommend going in to see her for any furniture needs.
- LPLisa PreussOct 23, 20255.0Monica is always very pleasant, does her best to save money, communicates well and is great to deal with!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies based on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price on a recently purchased item?
Yes, if you find the same brand and model at a lower price within 30 days of purchase at The Brick or a competitor, they will refund the difference, with some conditions. See the Price Guarantee page for full details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any Brick location prior to product delivery or pickup. Refunds go to the original payment method; deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or up to 30 days after receiving your product by visiting a Brick store. Details are available on the Warranties and Protection Plans page or from sales consultants.
What delivery and pickup services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery services in most areas, including third-party courier options and Canada Post shipping for some products.
What are the store hours for The Brick in Port Alberni?
The store is open Monday to Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary; for example, on November 11, 2025, it is open 11:00 AM to 5:00 PM.
What payment options are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash payments, and financing options.
What brands can I find at The Brick?
The Brick carries many well-known brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, electronics, and mattresses.
What nearby places can help me plan my visit to The Brick?
Nearby you can find Alberni Mall, BMO Bank of Montreal, Westcoast Home Hardware Building Centre, and dining options like Wendy's, Boston Pizza, and Tim Hortons which you might visit before or after shopping at The Brick.
Are there convenient banks and ATMs near The Brick in Port Alberni?
Yes, nearby banking options include the BMO Bank of Montreal, BMO Financial Group, RBC Royal Bank ATM, and CIBC for your financial needs when visiting The Brick.
What nearby dining options are available around The Brick?
You can find several dining options near The Brick, including Wendy's, Boston Pizza, Tim Hortons, A&W Canada, and the Westwind Pub for casual meals and refreshments.