Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
235 reviews
5 stars
199
4 stars
18
3 stars
5
2 stars
6
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting Monika's exceptional service.
Product Quality
While many customers were satisfied with their purchases, there were some complaints regarding the quality of certain items, suggesting inconsistency.
Shopping Experience
Overall, customers reported a pleasant shopping experience with low-pressure sales tactics and efficient service.
Delivery Service
Delivery service received positive feedback for being professional and timely, although there were some isolated issues reported.
- JNJsunn N4 days ago5.0My latest purchase was a mattress for a spare bedroom, Monica who helped me was courteous and knowledgeable ! Gr8 experience
- NRnicholas robsonJan 3, 20265.0Monika is Super knowledgeable and amazing to deal with. I would highly recommend her for your next purchase
- EREvan RuelDec 29, 20255.0Can never go wrong with furniture from The Brick. Greg gave me the information I needed, got me the best price on the day between sales and got me in an out quickly with low pressure, friendly service. Exactly what I wanted and what I got.
- KMKade MercerDec 27, 20255.0Monika was great to deal with and super helpful!
- DCDavid ChalmersDec 27, 20255.0I called on Boxing Day to address issue I was having with online purchase attempt and Monika was very helpful. Full marks!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies based on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price on a recently purchased item?
Yes, if you find the same brand and model at a lower price within 30 days of purchase at The Brick or a competitor, they will refund the difference, with some conditions. See the Price Guarantee page for full details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any Brick location prior to product delivery or pickup. Refunds go to the original payment method; deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or up to 30 days after receiving your product by visiting a Brick store. Details are available on the Warranties and Protection Plans page or from sales consultants.
What delivery and pickup services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery services in most areas, including third-party courier options and Canada Post shipping for some products.
What are the store hours for The Brick in Port Alberni?
The store is open Monday to Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary; for example, on November 11, 2025, it is open 11:00 AM to 5:00 PM.
What payment options are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash payments, and financing options.
What brands can I find at The Brick?
The Brick carries many well-known brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, electronics, and mattresses.
What nearby places can help me plan my visit to The Brick?
Nearby you can find Alberni Mall, BMO Bank of Montreal, Westcoast Home Hardware Building Centre, and dining options like Wendy's, Boston Pizza, and Tim Hortons which you might visit before or after shopping at The Brick.
Are there convenient banks and ATMs near The Brick in Port Alberni?
Yes, nearby banking options include the BMO Bank of Montreal, BMO Financial Group, RBC Royal Bank ATM, and CIBC for your financial needs when visiting The Brick.
What nearby dining options are available around The Brick?
You can find several dining options near The Brick, including Wendy's, Boston Pizza, Tim Hortons, A&W Canada, and the Westwind Pub for casual meals and refreshments.