Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
915 reviews
5 stars
725
4 stars
75
3 stars
23
2 stars
18
1 star
74
What are people saying?
AI-generated from recent customer reviews
Delivery Service
The delivery team received high praise for being professional, courteous, and efficient, with many customers noting their punctuality and care during the delivery process.
Customer Service
In-store customer service was generally well-received, with staff being described as friendly, knowledgeable, and helpful, although there were some negative experiences reported.
Product Quality
While many customers were satisfied with their purchases, there were instances of damaged items upon delivery, leading to dissatisfaction.
Sales Experience
Customers appreciated the no-pressure sales approach and the helpfulness of sales staff, contributing to a positive shopping experience.
Communication
Customers valued the communication regarding delivery times and tracking, which helped them plan accordingly.
- KPKarin PargasNov 13, 20254.0The movers were quick and experienced but refused, at first, to take away the old bedding. This was already paid for by myself so l was quite upset. In the end, however, they took it and were very kind to me, a disabled person.
- JHJanet HoltNov 7, 20255.0Nice guys, all set up for me! My only issue with The Brick (totally) different issue. When getting extended warranty, NO ONE told me you had to spend $400 to get the warranty credit. I was given no information, no pamphlet, NOTHING. I HAVE 2 more warranties coming up on Feb 2026, $229 and May 2026 for $399. So I will have to spend $800 plus taxes etc to get the warranty money credited. So will, I’m sure have a balance of $350.00 if not more to pay off. Not great customer service on their part. I guess it was too good to be true.
- RRRezOct 29, 20251.0Do NOT BUY from THE BRICK - Poor Product and Worse Service! I’m writing this review to share my disappointing experience with The Brick. Last year, I purchased from Pitt Meadows branch, all my furniture for my new house, including a king-size mattress (model Beauty Style) and I was assured by the sales lady that it was their firmest and best mattress, backed by a 10-12 year warranty. She promised that if anything went wrong, like sagging over time, they would take care of it and replace or refund me. Unfortunately, when I recently reached out because the mattress did indeed start sagging on both side, I got the complete runaround. The manager is hiding and wouldn’t speak with me, and the salesperson essentially told me they “don’t deal with” such issues. It’s clear that the customer service and warranty promises are just empty words. At one time, The Brick might have been a trusted name, but based on this experience, I strongly advise anyone to avoid buying from The Brick. They do not stand by their products or their word. I will probably seek legal help or a small claim court. DO NOT BUY from THE BRICK.
- CSChristine Sochor, ScopistOct 29, 20255.0Can't say enough about the deals we received. We bought a LOT of new furniture during a sale in August and they kept getting us better deals than the sales somehow. Then we went to pay for everything at once, and they called us back the next day to give us about a 10% refund because they figured out a way to give us an even better deal. Everything was delivered fine, but there was one issue with a piece of mechanics, but someone called us the next day to schedule a repair. Very impressed
- DSDaniel SuttonOct 25, 20255.0Next Level customer service. Jessica and Sherry InStore to their own delivery people. Can’t say enough care shown and how secure you can feel about your purchases and the people behind it. This store and delivery team should be proud. Delivery team went above and beyond. Highly recommend. Cheapest product and pricing and quickest delivery. As good if not better than Costco. Thanks Brick
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Full details can be found on the Satisfaction Guarantee page on our website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price advertised by The Brick or a competitor within 30 days of purchase, we will refund the difference, subject to conditions.
Can I cancel my order and receive a refund at The Brick?
Yes, you can cancel your order anytime before delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa.
What are the operating hours for The Brick in Pitt Meadows?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Special holiday hours may apply.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
Can I add an extended warranty to my purchase at The Brick?
Yes, extended warranties can be added during the purchase online or in store, or within 30 days of receiving your product by visiting a Brick store.
Which brands are available at The Brick?
The Brick carries popular brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more.
What fitness and sports-related businesses are near The Brick?
Nearby, you can find SOLE Experience running company for fitness wear and training, Envision Fitness gym, Banner Athletic Performance trainer, and Pitt Meadows Cycle for biking needs.
Are there dining options close to The Brick?
Yes, Kisoji Japanese Kitchen offers sushi and Japanese cuisine nearby, perfect for a meal before or after visiting The Brick.
Where can I find beauty and wellness services near The Brick?
Nearby options include House Of Beauty medical spa, Dermal Defence Corneotherapy Clinic, The Beauty Girls Co spa, Nova Hair Studio, Esthetique Med Spa, and The Cutting Room barber and salon.
What services does The Brick offer for product installation and assembly?
The Brick provides professional licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.