Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
964 reviews
5 stars
770
4 stars
81
3 stars
24
2 stars
18
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff, particularly highlighting the professionalism and attentiveness of salespeople like Darya and Dominic.
Delivery Experience
The delivery service received mixed reviews; while many customers appreciated the efficiency and friendliness of the delivery teams, there were notable complaints about the reliability and professionalism of third-party delivery services.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, noting good deals and quality products, although there were some issues with damaged items and warranty claims.
Store Environment
Customers enjoyed the welcoming atmosphere of the store and the knowledgeable staff, contributing to a positive shopping experience.
- BCBrandon Crowe3 days ago5.0With company these days being all about the dollar and maximizing profits, it felt very strange that The brick store in Pitt Meadows did not hesitate whatsoever when a tough scenario came up. Through the course of getting a chair replaced which was extremely important to an elderly person I had dealt with four different staff members to various degrees. Each and every one of them was friendly understanding and went well beyond what I'd expected. I've been buying various furniture from this brick location for about 15 years now. This is the first time I've had a defect in any way and I'm absolutely stunned with how well and how aggressively they approached this issue in order to have it rectified. These guys are rock stars.
- WWwhatthefuk44 days ago3.0With a little grunting and groaning and a bit of disappointment that there was a little more work involved it is in an installed. It would have been nice if they spent just a couple more minutes and set the feet on the washer dryer so it went into the area level. I have to now pull it out of the closet to set the level on it and put it back in. If two more minutes was spent leveling the feet before it went into the hole level would have went a long way.
- SMshiva mJan 4, 20261.0This was the worst experience I’ve had at this branch. The delivery was very late, the staff were uncoordinated, and there was a clear lack of awareness regarding clients and orders. Despite charging extra fees, the delivery time was not respected at all. Even after multiple follow-up calls, nothing was properly tracked or handled. In my opinion, this is the weakest branch. This will definitely be my last time ordering from this location and also Bricks .
- MHmahsa haririDec 27, 20255.0We purchased our furniture from here and we are truly very satisfied. The quality of everything was excellent and exactly what we were looking for. Ms. Faranak helped us so much throughout the process — she was incredibly kind, patient, and guided us very well in choosing the right items. Her support made the whole experience easy and pleasant. Overall, everything was great and we are very happy with our purchase. Highly recommended!
- ADAbbas DarvishDec 22, 20255.0Our experience was absolutely outstanding thanks to Darya. Despite being the Store Manager, he dedicated an incredible amount of time to us with patience, care, and full attention to ensure we made the best possible purchase. His professionalism, deep knowledge, and genuine commitment to customer satisfaction were clear throughout the entire process. He was never focused on just making a sale—his priority was making sure we felt confident and happy with our decision. We are extremely satisfied with our purchase and would highly recommend Darya to anyone looking for an exceptional shopping experience.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Full details can be found on the Satisfaction Guarantee page on our website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price advertised by The Brick or a competitor within 30 days of purchase, we will refund the difference, subject to conditions.
Can I cancel my order and receive a refund at The Brick?
Yes, you can cancel your order anytime before delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa.
What are the operating hours for The Brick in Pitt Meadows?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Special holiday hours may apply.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
Can I add an extended warranty to my purchase at The Brick?
Yes, extended warranties can be added during the purchase online or in store, or within 30 days of receiving your product by visiting a Brick store.
Which brands are available at The Brick?
The Brick carries popular brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more.
What fitness and sports-related businesses are near The Brick?
Nearby, you can find SOLE Experience running company for fitness wear and training, Envision Fitness gym, Banner Athletic Performance trainer, and Pitt Meadows Cycle for biking needs.
Are there dining options close to The Brick?
Yes, Kisoji Japanese Kitchen offers sushi and Japanese cuisine nearby, perfect for a meal before or after visiting The Brick.
Where can I find beauty and wellness services near The Brick?
Nearby options include House Of Beauty medical spa, Dermal Defence Corneotherapy Clinic, The Beauty Girls Co spa, Nova Hair Studio, Esthetique Med Spa, and The Cutting Room barber and salon.
What services does The Brick offer for product installation and assembly?
The Brick provides professional licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.