Brand Certified
The Brick
4.3(547 reviews)
Certified by The Brick • May 03, 2026
Business Details
350 Ellis St, Penticton, BC
V2A 4L7, Canada
Certified by The Brick • May 03, 2026
(250) 492-3880
Certified by The Brick • May 03, 2026
http://www.thebrick.com
Certified by The Brick • May 03, 2026
About
Certified by The Brick • May 03, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • May 03, 2026
Hours
Certified by The Brick • May 03, 2026
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 6:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.3
547 reviews
5 stars
407
4 stars
49
3 stars
20
2 stars
15
1 star
56
- TDTracy Doyle1 day ago5.0Very professional, excellent with setting up the bed for customer. Very fast also Very polite.
- SLSharon Lemire2 days ago4.0Service at the Brick was very good. Delivery was excellent.
- KLKeva and Tyler LuscombeApr 21, 20261.0Overall, we’ve been happy with our purchases from The Brick. We bought a Samsung fridge and stove, along with multiple pieces of furniture and electronics and the products have performed well with no issues. We were hoping to buy our children new beds and bedframes shortly here. However, I’ve run into a frustrating situation regarding the extended warranty. I purchased a 5-year extended warranty for $439 and kept all the documentation I was provided at the time which was the receipt showing the warranty purchase. At the time of purchase, I was told by the salesperson that this would be a refund at the end of the warranty period, and that I simply needed to contact the store when it expired. There was no mention of any deadline to claim it, nor was any additional paperwork provided outlining terms such as a 90-day window. After realizing my warranty had expired a few months ago, I contacted the store and was informed that while they could locate my file, I had missed a 90-day period required to request the refund (which is now being described as store credit). When I questioned how I was supposed to know about this deadline, I was told over the phone that they do not provide warranty paperwork, and that the salesperson should have verbally explained the terms. This is the core issue. I was not informed of any such deadline, and there was no written documentation provided. I was clearly told it would be a refund, with no mention of a limited claim period. Relying solely on verbal communication for important warranty terms, without providing anything in writing does not seem reasonable or fair to customers. I’ve made multiple purchases from The Brick over the years and have always been satisfied, which makes this experience especially disappointing. I hope this situation can be reviewed and resolved fairly, as I would prefer to continue being a customer but that will depend on how this is handled moving forward.
- BBBrody BeaconApr 20, 20265.0Went into get a new mattress and the young guy working on the floor was super helpful with answering our questions
- LMLynnette MacKayApr 18, 20265.0I ordered a couch and paid for delivery. The new delivery app system was incredible. I knew exactly where the truck was and when to expect the delivery. Very cool. The delivery guys were very polite and courteous. Thank you Brick!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
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Certified May 03, 2026Yext Knowledge Graph
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