About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
475 reviews
5 stars
349
4 stars
41
3 stars
20
2 stars
12
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Richard and Shayne for their exceptional service.
Delivery Experience
The delivery team received positive feedback for being punctual, polite, and efficient, with many customers appreciating the tracking system for delivery times.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, including furniture and appliances.
Sales Process
The sales process was generally described as low-pressure and informative, with staff providing helpful suggestions without being pushy.
After-Sales Support
Some customers reported issues with after-sales support, particularly regarding warranty replacements and communication from management.
- FOFiona O'Brien3 days ago5.0Ordered a king size mattress. Punctual delivery and the gentlemen who brought it in were professional and courteous.
- DFDawn FreethNov 15, 20255.0Awesome to deal with. Great value. Lots of selection too! Thank you!
- ASAnice SkrzypekNov 13, 20255.0Service was great, products were good quality, prices were good with the sale on. Loved the tracking of the delivery process. It was bang on for timing!
- SZsusanne zarukNov 8, 20255.0The delivery guys were polite, funny and respectful. I would gladly buy from the Brick again.
- PFPeter FoodikoffOct 22, 20251.0I was promised a pair of pillows with each of the two mattresses that I purchased. The salesman changed his mind after sale was completed and my order was picked up. I only received one pair of pillows. Lesson I learned was to never trust a Brick salesperson. This situation upsets me as we have been buying from this store for years.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes. If you find a lower price on the same brand and model within 30 days of purchase, The Brick will refund the difference, with some conditions. See their Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled and refunded at any Brick location prior to delivery or pick up. Refunds are returned to the original payment method, with some conditions on special orders.
How can I add an extended warranty to my product?
An extended warranty can be added during purchase online or in store, or within 30 days of product receipt by visiting a Brick store. Check the Warranties and Protection Plans page for full info.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Delivery is available in most areas either through The Brick's team or third-party couriers.
What are the store hours for The Brick in Penticton?
The Brick in Penticton is open Monday to Wednesday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 6:00 PM.
Which payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa for payments.
What nearby places can help me find The Brick in Penticton?
The Brick is near Hillside Law Inc., SOICS education center, and Penticton Physiotherapy & IMS Clinic, making it easy to reference these landmarks when locating the store.
Are there any nearby community services close to The Brick?
Yes, OneSky Community Resources, Penticton CCRR daycare, and the Family Justice Centres are nearby, which may be useful if you are visiting the area for multiple errands.
What entertainment or leisure spots are close to The Brick?
Cue's Game Room, a restaurant and bar with pool tables, and Penticton Elks Lodge, a community lounge, are close by for after-shopping relaxation or entertainment.