Brand Certified
The Brick
4.3(526 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
350 Ellis St, Penticton, BC
V2A 4L7, Canada
Certified by The Brick • Mar 01, 2026
(250) 492-3880
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.3
526 reviews
5 stars
390
4 stars
46
3 stars
20
2 stars
15
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales staff, particularly highlighting individuals like Richard and Shayne.
Delivery Experience
The delivery service received high marks for punctuality, professionalism, and care taken during the delivery process.
Product Quality
Overall satisfaction with product quality was noted, although there were some isolated incidents of damage upon delivery.
Communication
Customers appreciated the effective communication regarding delivery tracking and updates.
- TSTerry Scutt1 day ago5.0The staff at the Brick I give 5 Stars And the Delivery 🚚 men Did a fantastic job getting my bedroom stuff up stares Thank you all Will be going back to the Brick soon Terry thx
- SSSharpening Services2 days ago5.0Great Service - Thank you from IPTV Penticton.
- RCRod Cousins3 days ago1.0In late December 2025 I bought a new washing machine from The Brick in Penticton for delivery to the Mother of my grand kids in Keremeos. The Brick offered delivery to Keremeos for a little extra and my salesman Richard recommended Family Movers/Darrell Knapp of Penticton to do the job. There was a theft from the house during the delivery which is now the subject of a Police Report. This situation could have been dealt with much better if there had been some cooperation from Family Movers or pressure applied to them by The Brick whose position is: " We will be closing this ticket (my complaint) as The Brick does not have direct liability for the complaint, since the delivery was carried out by a third-party service provider". There are many on line complaints against Family Movers however employees of The Brick still use them and then hide behind the above quote. Be very careful when using a third party delivery business with The Brick as they obviously do not vet them.
- VGViktor GribanskiyFeb 14, 20265.0Thank you for the service and price was right too. Very happy.
- MMMikeFeb 8, 20265.0Arrived ahead of schedule and we were able to track online the progress of the delivery - very helpful.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website