Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Penticton has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
682 reviews
5 stars
313
4 stars
218
3 stars
78
2 stars
18
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals who went above and beyond to assist.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with specific employees who were rude or dismissive, impacting overall satisfaction.
Product Quality and Pricing
Customers expressed dissatisfaction with the quality of some products, particularly lumber, and noted that prices were often higher compared to competitors.
Inventory Management
Multiple reviews pointed out issues with inventory accuracy, including items being out of stock despite being listed as available, leading to frustration among customers.
Store Organization
While some customers appreciated the store's organization, others found it difficult to locate items and noted that staff availability was inconsistent.
- LLLo LoNov 3, 20254.0The quality of the lumber there is SHIT yes. It's like almost comical to the point we only go there if we need a few pieces of wood and go on a search for the straightest one which will always end up being bowed... haha On the other hand, every employee there is really nice compared to Home Hardware down the road where some of them make you feel like crap for asking them to do their job or just greeting them even lol... So we go to Rona. Also... prices for hardware is ridiculously high. Boxes of nails and screws should not be 60 to 80 dollars in my opinion. Same box at Home Depot (which I should remind you... Rona is equally american as Home Depot- for these elbows up people who think ROna is still Canadian....) will be 25 dollars, at Rona it will be sometimes 80. Don't understand these prices for a big box store. But other than that, never disappointed. Lots of deals on paint and caulk. Really can't complain, except the aforementioned points.
- RRRLROct 31, 20254.0Had no problem getting help
- RUReal UnimportantOct 29, 20254.0Everyone at Rona Penticton was so friendly and helpful, EXCEPT CODY AT THE CUSTOMER SERVICE DESK. Twice over the course of 3 days we went in and both times Cody was overly rude and dismissive of us. The first time we stopped at the customer services desk to return an item and Cody was there on his computer completely ignoring us for a few minutes. Even though we were standing right in front of his field of view. After a minute I asked “am I in the right place?” He said “for what” (with a snarky rude tone). I said “for customer service”. He said “what do you want” (again with a rude tone). We asked if we could return a shower head and he said those are not returnable. We told him that Les and Don told us they were returnable even if they were used but he said “no they wouldn’t have said that”. So we went to the desk at the back and were served by a very nice lady and returned the shower head no problem. She was confused about what Cody said, and his behaviour. The second time was a day or two later, and we again approached Cody at the customer service desk about questions we had on an item, and again he was very rude and dismissive saying “I don’t know” and then walking away from us. We are very polite people and were shocked at his level of non-customer service skills. Everyone else at Rona was very helpful and friendly, but Cody ruined the experience. We just bought our first house and wanted Rona to be our store for repairs, etc. but we will not be dealing with Cody anymore. He should not be in a customer service position.
- GAGillian ArthursOct 12, 20251.0Terrible experience, a man named Greg Wurz helped me out and was it was awful. I left in tears and did not get the help I was looking for. He does not treat Rona customers well and the experience made me not want to come back.
- RBRaya BoydSep 26, 20255.0Very friendly helpful staff. They went the extra mile for me when I went to pick up osb 4x8 boards on my own (5'3" small female). They made it comfortable and easy for me to accomplish this task. Will shop there again for sure.
Frequently Asked Questions About RONA Penticton
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Penticton's return policy?
You can return most products within 90 days of purchase in original condition and packaging with receipt for a refund, exchange, or store credit. Appliances have exceptions. See rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA online order?
Check your order status online using your order number and email or by logging into your RONA account. Email updates are provided for status changes. More info at rona.ca/en/track-order.
Does RONA Penticton offer delivery services?
Yes. Parcel delivery is free on orders over $49. Truck delivery for large items like appliances is available for $79 at most stores. Delivery details vary by location. Visit rona.ca/en/online-purchases or call the store for specifics.
Can I pick up my online order at RONA Penticton?
Yes, choose "Pick-up in store" at checkout. You'll get an email when your order is ready. Use the Pick-Up Scheduler for timing, park in designated spots, call the store, and staff will bring your order to your vehicle. Bring photo ID and confirmation email.
What are RONA Penticton's store hours?
Monday to Friday: 7 AM - 6 PM; Saturday: 8 AM - 6 PM; Sunday: 8 AM - 5 PM. On holidays like November 11, open 8 AM - 5 PM.
What brands does RONA Penticton carry?
We feature brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black & Decker, Nest, and Whirlpool.
Does RONA Penticton provide installation services?
Yes, many installation services are offered including appliances, flooring, roofing, cabinetry, windows, plumbing, and more. Visit rona.ca/en/install-services for details and participating stores.
How do nearby places like the Garden Centre at RONA enhance my shopping experience?
The Garden Centre at RONA, nearby our store, offers you convenient access to plants and garden supplies in one location, making your renovation and outdoor projects easier and more efficient.
What is the Pro Desk at RONA and how can it assist me?
Pro Desk at RONA nearby is a specialized building supply store and retail area focused on professional contractors and serious DIYers, providing expert advice and bulk purchasing options to help you with your renovation projects.
Are there any nearby places to visit for dining after shopping at RONA Penticton?
Yes, The Nest is a nearby restaurant and pub where you can relax and enjoy a meal or drinks after shopping at RONA Penticton, making it a great spot to unwind in the area.