Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA North Vancouver (Park & Tilford) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA North Vancouver (Park & Tilford) & start improving your home today!
Details
- DebitAvailable
- Cash onlyNot available
Location
RONA North Vancouver (Park & Tilford)
1160 East 3rd, North Vancouver, BC
V7J1B8, Canada
Hours
Reviews
3.6
837 reviews
5 stars
332
4 stars
202
3 stars
99
2 stars
51
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from helpful and friendly staff to reports of untrained and indifferent employees.
Inventory Issues
Many customers expressed frustration with items being out of stock or discrepancies between online inventory and in-store availability.
Store Organization
Several reviews noted disorganization within the store, making it difficult for customers to find products and navigate the aisles.
Management Concerns
There are multiple mentions of poor management and lack of accountability, leading to negative customer experiences.
Positive Staff Recognition
Despite the criticisms, some employees received praise for their exceptional service and helpfulness.
- BGBetter Godless1 day ago5.0Great staff and very informative. One time i went in there and there was a hot staff woman.
- CSCliff S2 days ago1.0If I could leave a zero star review, I would… It is amusing to me how with every negative review there is a stock, boilerplate response along the lines of “we are sorry for your experience we are better than that please call this number so we can rectify the issue blah blah” yet they don’t hire competent staff nor do they stock the store any more adequately or do anything meaningful to address these customer complaints. I have never had a good experience at this particular location and my belief is the management and staff simply are incompetent people who don’t understand the first thing when it comes to customer service which is *wait for it* CUSTOMER SERVICE. I have been left waiting while said staff do their best to ignore me and when I have received help it is inadequate, poorly executed and delivered with indifference or attitude. Unless you know exactly what you need and where exactly to find it, I would advise anybody with spending power to avoid this store. Put simply, the people of the north shore would be better served if this location closed down.
- FBfelipe fernandes branco4 days ago1.0It's the second time I wasted my time going there because the website( and their internal inventory system too) said they had the product available and no one was able to find it. Maybe it's time to hire someone who knows how to run an inventory. Edit: There's no way to reply so I'm editing... Of course I'll waste more time calling a 1-800, just keep waiting for it. I already bought the same product on Amazon and it was already delivered.
- DTDavid TipladyDec 31, 20251.0I went here to purchase a small item indicated to be present on the Rona website. Neither I nor a staff member could locate the item. My annoyance was made worse by the staff’s overall indifference to my obvious dissatisfaction, and the lack of any recognition that I have had my time wasted. I know I would find the item at HD, but am attempting to shop Canadian. Wake up RONA, you need to do better!!!
- MHM HzDec 30, 20251.0I spent more than 20 minutes to find a product and no chance. Website said that they have them on aisle 34 whereas the store have only 31 aisle , that is ok, but there were no one even ask. So if you don’t have enough staff then close your store instead of wasting people time.
Frequently Asked Questions About RONA North Vancouver (Park & Tilford)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What types of products can I find at RONA North Vancouver?
RONA offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and home decor.
What are the store hours for RONA North Vancouver?
RONA North Vancouver is open Monday to Friday from 6:00 AM to 9:00 PM, and on weekends from 7:00 AM to 8:00 PM. On holidays like November 11, hours are from 8:00 AM to 6:00 PM.
Does RONA North Vancouver offer delivery or pickup services?
Yes, RONA offers in-store pickup, delivery, and no-contact delivery services to customers.
Can I rent a truck or tools at RONA North Vancouver?
Yes, truck and tool rentals are available at this location. It is recommended to call ahead to confirm availability and make reservations.
What payment methods does RONA North Vancouver accept?
RONA accepts payments via American Express, Visa, Mastercard, and cash (in-store only). You can also pay online using credit cards or PayPal.
Does RONA North Vancouver offer installation services?
Yes, many installation services are offered including appliance installation, flooring, windows, doors, bathroom renovations, and more. Visit their installation service webpage for details.
How do I check the status of my online order?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will be sent for any changes.
Where is the Garden Centre at RONA located and what can I find there?
The Garden Centre at RONA is nearby and offers various gardening supplies and plants. It’s convenient to visit the Garden Centre along with RONA North Vancouver for all your home and garden needs.
What is the Pro Desk at RONA and how can it help me?
The Pro Desk at RONA is a nearby building supply store that caters to professional contractors. Customers can interact with experienced staff for advice and special orders, making it an ideal resource for large or specialized projects.
What nearby places can I visit before or after shopping at RONA North Vancouver?
You can visit Park & Tilford Gardens for a relaxing nature experience, grab coffee at JJ Bean Coffee Roasters or Starbucks Canada, or do additional shopping at Park & Tilford Shopping Centre, all conveniently close to RONA.