Business Details
About
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA North Vancouver has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.4
370 reviews
5 stars
145
4 stars
77
3 stars
28
2 stars
21
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting rude or unhelpful staff.
Product Availability
Customers frequently noted issues with stock levels, often finding items out of stock or discrepancies between online listings and in-store availability.
Staff Knowledge
While some staff members received praise for their helpfulness and knowledge, many reviews highlighted a lack of training and awareness among employees.
Store Organization
Several customers expressed frustration with the store's layout and organization, making it difficult to find items.
Management Issues
Reviews pointed to poor management practices, including ineffective policies and a lack of responsiveness to customer complaints.
- AOavery outerbridgeDec 30, 20254.0Great variety of all products. The staff are helpful and spread out throughout the store in case you need help. There was a bit of a discrepancy between the website and the current stock, but besides that all good things.
- EDe dungeyDec 9, 20253.0Good place for good stuff
- EFElliot FDec 8, 20251.0I have been a North shore resident for years and shopped here many times due to convince. That being said, the service here is always horrible. Dumb policies regarding returns needing hard copy receipts, in 2025, a policy clearly 40 years old and no longer relevant other than to frustrate customers when all I need is a phone number at other stores. And grumpy service from almost every employee company wide.
- RMR MNov 29, 20251.0Never fails, staff are clueless and the one thing I want is out of stock. I don’t know why I bother going to Rona!
- PTP TNov 15, 20251.0Stopped by the North Vancouver Rona Beachcomber section to pick up a Brome Tote and a few other items. We had the exact shopping list from Beachcomber and were ready to buy. Instead, we were told by Craig that we couldn’t access the in-store discount unless we came back on a weekday to speak with the “official” person in charge, Mark, who wasn’t there that day. Craig - who was completely uninformed - called Mark who explained that before we could get the discount, we’d need to schedule and complete a 30-minute conversation with him to “get into their program.” It felt like an unnecessary barrier and a very odd requirement just to make a purchase. We had driven in from downtown specifically to shop there, so being told to come back another day — after making the trip — wasn’t a great customer experience. Ironically, the checkout clerk gave us the discount immediately without any issues, which highlighted how needless the whole runaround was. We left with the items we needed, but the sales approach made a straightforward purchase far more adversarial and complicated than it needed to be.
Frequently Asked Questions About RONA North Vancouver
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA North Vancouver's return policy?
You can return any product (except appliances) within 90 days of purchase in its original condition and packaging with your receipt for a refund, exchange, or store credit. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA order?
Check your order status online using your order number and email, or by logging into your account. Email updates will be sent if your status changes. More info at https://www.rona.ca/en/track-order.
Does RONA North Vancouver offer delivery services?
Yes, parcel delivery is free for purchases over $49. Larger items like appliances have truck delivery available at most stores for $79. Contact your local store for details.
What payment methods does RONA North Vancouver accept?
You can pay online with Mastercard, Visa, RONA credit card, or PayPal. In-store payments also accept cash and cheque.
What are the store hours for RONA North Vancouver?
Open Monday to Friday from 7:00 AM to 9:00 PM, Saturdays from 7:00 AM to 6:00 PM, and Sundays from 8:00 AM to 6:00 PM.
Where is RONA North Vancouver located?
Located at 915 West First Street, North Vancouver, BC, postal code V7P1A4, Canada.
Can someone else pick up my order at RONA North Vancouver?
Yes, third parties over 16 can pick up orders when presenting a copy of the confirmation email and government-issued photo ID.
What nearby stores can I visit around RONA North Vancouver for home improvement needs?
Nearby you can find City Electric Supply North Vancouver (hardware store), Edgemont Floors Inc. (carpet and home improvement), and Dick's Lumber & Building Supplies, which offer complementary products for your projects.
Are there local dining options near RONA North Vancouver?
Yes, Saboos Bread Factory and Saboos Artisan Bread are nearby bakeries and pizza restaurants where you can enjoy fresh baked goods before or after your visit.
What automotive services are available near RONA North Vancouver?
OpenRoad North Vancouver Auto Body, DentStar Services, and CSN Elite Xpress Collision Centre offer automotive repair and body services close by, useful if you need vehicle work while shopping.