Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,351 reviews
5 stars
1,058
4 stars
125
3 stars
41
2 stars
22
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting specific sales representatives for their excellent service.
Delivery Experience
The delivery team received consistent positive feedback for being prompt, efficient, and professional, with many customers appreciating the tracking system for deliveries.
Product Quality
Customers expressed satisfaction with the quality and appearance of the furniture, although there were some complaints about specific items not meeting expectations.
Logistics Issues
Several reviews mentioned frustrations with delivery delays and communication issues regarding order status, indicating a need for improvement in logistics.
- DBDeanna Bickerton1 day ago5.0Our experience with Brick - Nanaimo was excellent from start to finish. A special thank you to Mark & Matt. From purchase to delivery it was went quite smoothly. Thank you to you all.
- RCRubi F (Cerise)3 days ago5.0ordered our table to be delivered and the delivery team was on time and so friendly!! very happy with my experience.
- GWGraham Wynne4 days ago3.0Thier delivery guys are great but the dealing with the store is worse than buying used cars. The sales management in the store is brutal. It is like buying a used car with the sideways talk and sleazy upscale and hidden info. I purchased over 10k in product and was expected to build it myself like I was at IKEA. They told me one delivery date when I paid for it then called back later with multiple delivery dates. They promise one thing and deliver another. The upsale and sideways talk is so unprofessional.
- JBJennifer BowkerDec 14, 20255.0Edward and Pam were so wonderful 💗 💖 I had the BEST experience shopping. Had a budget and they kept me within it. They have the best deals in all of Nanaimo!! Loads of beautiful furniture and appliances tons on clearance with nothing wrong or damaged just discontinued. Great deals there. They will price match any other store. I got a smoking hot deal on a new gorgeous fridge and new mattress. Extremely happy!!! I've been looking for years for a good deal on a stainless steel fridge. Even worked at Rona to try and get a better price but no Bueno. Rona sucks rocks. They gave me so many little extra things at the Brick. Plus they listened and paid attention to me as a customer. Really thrilled. Thank you!!!!!
- DMDavid Spidel (Spi-FI Media)Dec 13, 20254.0Nice store. Narinder was very helpful and attentive to our needs and helped us decide the right fit for us. We purchased a new mattress and it was delivered with ease. They also took the old mattress (for $15). My only complaint has to do with logistics, originally we were quoted our delivery would be a week later, but it ended up being two weeks. I didn’t know we’d receive a confirmation email two days before so we were missing some key info there. Would have been good to know that before taking the day off work to take down the old bed and bed frame, and receive the delivery, or lack of delivery in this case. We also found the mattress quite a bit firmer than the floor model, which made sense in hindsight sight! Overall we’re happy with the purchase minus the mistake of the systematic side and/or our expectations due to incorrect info transmission from the customer service side of things.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy depends on the item purchased. You can check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of pick up or delivery, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled prior to delivery or pick up with refunds processed to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product from The Brick?
You can add an extended warranty during purchase online or in-store, or within 30 days of receiving your product by visiting a Brick store.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are the store hours for The Brick in Nanaimo?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Is The Brick in Nanaimo wheelchair accessible?
Yes, The Brick has a wheelchair accessible entrance and parking.
Which popular brands does The Brick carry?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, among others.
What services can customers get at The Brick?
The Brick offers delivery, product removal, recycling, installation, assembly, warranties, service, and repair.
What nearby places could I visit when shopping at The Brick in Nanaimo?
Nearby, you can visit Budget Rent A Car for vehicle rentals, Serious Coffee Hammond Bay for a coffee break, and Best Western Northgate Inn if you need accommodation.