Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,279 reviews
5 stars
994
4 stars
119
3 stars
41
2 stars
22
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Sales representatives received high praise for being knowledgeable, friendly, and helpful, particularly Victoria, Li Lu, and Kulveer Singh.
Delivery Experience
Delivery staff were consistently described as professional, friendly, and efficient, with many customers appreciating their punctuality and care during the delivery process.
Sales Process
While most customers had positive experiences, a few reported issues with pushy sales tactics and long wait times during the purchasing process.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased, often highlighting good deals and fair pricing.
Communication
The tracking tool for deliveries was well-received, providing customers with timely updates about their orders.
- KOKaren Olearnek3 days ago5.0Love seat is exactly what I wanted. The delivery team kept me updated and when they arrived they were amazing. Very respectful and courteous, I couldn’t be more pleased.
- JFJessica FrancisNov 14, 20255.0Great service right from the beginning! The saleswomen who helped us was energetic and extremely helpful. We did have a mishap with an incorrect pick-up date, but was quickly rectified by management. They delivered our mattress a few days later and even took our old one away. Their online tracking system is super convenient. And the men delivering were kind and very pleasant even after their long day of work. Thank you for a good experience!
- DMDaphne MouatNov 13, 20255.0Sales and delivery persons were excellent in all ways. Product seems well made and durable…we will see. Sale price was attractive. Sofa is comfortable. Delivery was made as expected and ability to track as well as notification was helpful. Thank you.
- JWJasmine WhiteNov 11, 20251.0Super bummed with my parents experience here, we bought couches oct 15th and they said the beginning of November, and now we have a 2 month wait to get their couches mid December. They were told and promised to be able to leave with their couches, they live in a remote community of Bella Bella, & it’s always a worry on trying to get stuff home. We tried to ask them to compensate paying getting these couches home for them, they have no compassion, & said no instantly and they that wouldn’t be making any money.. if I were you I would look somewhere else that is helpful, and doesn’t lie to their customers.
- CGCatherine GosselinNov 4, 20255.0Angela was an awesome sales rep and knew what mattress would suit me the best and she was right my new mattress is a great fit for me. The delivery guys were very polite, got my old mattress bagged and out and then they brought in the new one, placed it on my platform and then were gone, very professional. Thank you all for the great service that I had at the Nanaimo Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy depends on the item purchased. You can check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of pick up or delivery, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled prior to delivery or pick up with refunds processed to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product from The Brick?
You can add an extended warranty during purchase online or in-store, or within 30 days of receiving your product by visiting a Brick store.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are the store hours for The Brick in Nanaimo?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Is The Brick in Nanaimo wheelchair accessible?
Yes, The Brick has a wheelchair accessible entrance and parking.
Which popular brands does The Brick carry?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, among others.
What services can customers get at The Brick?
The Brick offers delivery, product removal, recycling, installation, assembly, warranties, service, and repair.
What nearby places could I visit when shopping at The Brick in Nanaimo?
Nearby, you can visit Budget Rent A Car for vehicle rentals, Serious Coffee Hammond Bay for a coffee break, and Best Western Northgate Inn if you need accommodation.