Brand Certified
RONA Nanaimo (South)
3.6(684 reviews)
Certified by RONA Nanaimo (South) • Mar 01, 2026
Business Details
1250 Island Hwy South, Nanaimo, BC
V9R6R5, Canada
Certified by RONA Nanaimo (South) • Mar 01, 2026
(250) 734-4450
Certified by RONA Nanaimo (South) • Mar 01, 2026
https://www.rona.ca/en/store/british-columbia/nanaimo/rona-nanaimo-south-61030
Certified by RONA Nanaimo (South) • Mar 01, 2026
About
Certified by RONA Nanaimo (South) • Mar 01, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Nanaimo (South) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Certified by RONA Nanaimo (South) • Mar 01, 2026
Hours
Certified by RONA Nanaimo (South) • Mar 01, 2026
Reviews
3.6
684 reviews
5 stars
282
4 stars
151
3 stars
70
2 stars
48
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, many customers report poor service, long wait times, and unresponsive employees.
Inventory Issues
Numerous customers expressed frustration with inaccurate online inventory and the unavailability of items that were listed as in stock.
Store Condition
The store's cleanliness and organization received criticism, with reports of messy aisles and a disorganized lumber yard.
Product Quality
Several customers reported dissatisfaction with product quality and issues with returns, indicating a lack of support from management in resolving these problems.
- KGKristy G1 day ago5.0The employees in this store are friendly, helpful and go out of their way to make sure you have what you need. I appreciate this local store with hardworking, kind employees. It's a bit of a hidden gem in Nanaimo!
- JNJody Nordin2 days ago1.0Constantly I have to walk out of this store empty handed......last week no thermostat .....last night no blank keys ? I bought the deadbolt in your store and you can't cut keys for me? I have to go to Home Depot ? Might as well just go there in the first place
- LALoop Again4 days ago2.0Frankly abhorrent customer service. No service to the customer deck after multiple call outs and leader chose to not handle it after being informed. A record speed in the wrong direction for online service when I could've just walked in faster.
- SCSarah ClarkeFeb 23, 20265.0Found one of the two things I needed (with options) and the other item was just out of stock; staff were pleasant and helpful; I'm looking forward to getting my 10% '55+ elders' discount when I go back next Tuesday!
- AHAnna HennigFeb 3, 20261.0Ordered online from this store.. they sent half a product (bin without the lids), then took over 3 weeks to get back to me with an answer. They found that there was a mistake and all the lids are missing, and the only way to get my money back is to return them.. been waiting a week for a return label and they still haven't sent one. Very frustrating process and still hasn't been dealt with!
Frequently Asked Questions About RONA Nanaimo (South)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Brand Certified Facts from RONA Nanaimo (South)
RONA Nanaimo (South) partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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