Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Nanaimo (North) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Nanaimo (North) & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.6
832 reviews
5 stars
332
4 stars
203
3 stars
102
2 stars
59
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, unknowledgeable, or unavailable when assistance was needed.
Product Availability
Customers frequently mentioned issues with product availability, including empty shelves and difficulty finding specific items.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and expertise, indicating that experiences can vary significantly.
Delivery Issues
Multiple reviews noted problems with delivery and installation services, including missed appointments and poor communication.
- ASAlex SnadenOct 18, 20251.0Non existent customer service. Curbside pickup doesn't work. Notified store through website that I was at there. No one showed up. After 15 minutes I had to track down one of the few staff in the store. No one was at the customer service desk. Would have been faster for me to just grab the items off the shelf myself than deal with their useless click and collect system.
- GGGHJFGJKGHOct 8, 20251.0Every time I give this place a chance to buy lumber it disappoints. The shelves are empty or have a few warped or damaged pieces. Total waste of time. No more.
- LLloafsneakersOct 7, 20255.0I want to give a big thank you to the team at Rona north store. Derek the manager helped me find the best prices for my needs and also the wonderful staff at reception and cashier for being so joyful/happy to purchase from! Thank you!!!
- LLLukeAug 22, 20251.0Tried to buy a patio set. Waited over 15 minutes at customer service for someone to get it from the back. Ended up leaving without buying it. No reassurance could be offered that it was on the way. "There's a lot of places it could be" she said. Then the guy she thought was helping him the entire time was just standing by the BBQs chatting with another employee. I try to shop here instead of Home Depot but they don't make it easy.
- MLMr LeamerzAug 13, 20251.0Bought a Fridge from here, was promised delivery between 12:45 and 3:45. NO SHOW, called back they said they were behind and should be there by 7pm, 6:50pm Store Manager Monica called said order was canceled yesterday ? Took the day off loss of wages, and spoiled food from being in Coolers all day waiting for no one to show up ! DO NOT BUY FROM THIS COMPANY EVER !!!
Frequently Asked Questions About RONA+ Nanaimo (North)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What products and services does RONA+ Nanaimo (North) offer?
RONA+ Nanaimo (North) offers a wide variety of home improvement products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, tools, and more. They also provide installation and rental services, such as truck and tool rentals.
What are the store hours for RONA+ Nanaimo (North)?
The store is open Monday to Friday from 6:00 AM to 8:00 PM, Saturdays from 7:00 AM to 8:00 PM, and Sundays from 8:00 AM to 7:00 PM. On November 11, 2025, the store will be open from 8:00 AM to 6:00 PM.
Does RONA+ Nanaimo (North) offer delivery and pickup services?
Yes, RONA+ Nanaimo (North) offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
How can I check the status of my order from RONA+ Nanaimo (North)?
You can check your order status online by entering your order number and email address or by logging into your RONA account. You will also receive email updates if your order status changes.
What is the return policy at RONA+ Nanaimo (North)?
If you are not 100% satisfied with your product (excluding appliances), you can return it within 90 days of purchase in its original condition and packaging along with the original receipt for a refund, exchange, or store credit.
Does RONA+ Nanaimo (North) offer truck and tool rentals?
Yes, the store offers truck and tool rentals. Reservations for truck rentals should be made by contacting the store directly. Rentals are subject to availability and certain conditions apply.
What nearby places can I visit after shopping at RONA+ Nanaimo (North)?
After visiting RONA+ Nanaimo (North), customers can enjoy nearby attractions such as Galaxy Cinemas Nanaimo and Cineplex for movies, Lilly's Cafe and Famous Franks for food, or check out the Garden Centre at RONA+ for gardening supplies.
How can nearby places like Kitchen Design at Rona help me with my home improvement project?
Kitchen Design at Rona, located nearby, offers specialized home improvement and hardware products, making it convenient to get kitchen remodeling products and advice in one area along with RONA+ Nanaimo (North).
Are there nearby dining options when visiting RONA+ Nanaimo (North)?
Yes, there are several dining options nearby including Lilly's Cafe for Canadian cuisine, Famous Franks for hot dogs and comfort food, Umai Sushi for Japanese cuisine, and Tim Hortons for coffee and quick meals.
What payment methods are accepted at RONA+ Nanaimo (North)?
RONA+ Nanaimo (North) accepts payments via Visa, MasterCard, American Express, and cash (in-store only). Online payments are accepted via major credit cards and PayPal.