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RONA Fraser Valley / Mission has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.5
383 reviews
5 stars
161
4 stars
76
3 stars
33
2 stars
36
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are criticized for rudeness and lack of assistance.
Stock Availability
Many customers expressed concerns about limited stock and selection, particularly in the feed and agricultural supplies, leading to frustration.
Pricing Issues
Customers frequently noted that prices are higher compared to competitors like Home Depot, with some feeling that the store is overpriced.
Store Management
There are complaints regarding poor management practices, including unprofessional behavior from staff and inadequate responses to customer issues.
Positive Staff Experiences
Several reviews highlight specific employees who provided exceptional service, indicating that there are dedicated staff members who enhance the shopping experience.
- CHCarolyn Hepworth5 days ago1.0I’ve dealt with this store since 1992. Three years ago I moved to south Langley. I still come here to get my feed … out of loyalty and so often things are out of stock!!!! Common stuff. Like chicken feed. What’s going on???! Marcy is great. Glad Rob is back. But whoever is doing the ordering needs to get their act together. Milner feeds is minutes away from where I live. Come on Rona. Do better. Don’t you want and need business????
- LPLaura PerryNov 6, 20253.0I’ve been shopping at RONA in Mission for years, and it used to be the one-stop shop for absolutely everything a horse person or homeowner could need. From every colour of halter imaginable to every kind of brush, grooming tool, and all our feed needs — RONA was truly the go-to place for local equestrians. Lately, though, I’ve noticed quite a decline. I’ve gone in several times looking for specific items that used to always be in stock, only to leave empty-handed. It’s disappointing to see what was once such a well-stocked, reliable store becoming harder and harder to count on. As an active member of our local horse community, I’ve always supported RONA and even purchased prizes for our clubs and events through them — but unfortunately, this year I couldn’t, simply because they didn’t have everything I needed. I really hope to see RONA return to the great store it once was, because our community truly benefited from having that dependable, fully stocked one-stop shop.
- AMA MOct 27, 20255.0I have been shopping at FVMS for about 5 years passing through town to a out of town cabin we've been building. Yesterday I was pleasantly impressed. I had a return ( bags of insulation ) . I drove up to the gate. The caucasian girl work said the lot guy was busy but said go inside and make your return so your not waiting around for the lot guy who was busy cutting lumber ( kuddos to her ) . When I came out to leave the lot guy checked my truck to make sure i returned the insulation and signed my receipt off. I was impressed by the profesionalism of these young workers. It's rare to see in todays society. Good work Rona Mission
- NFNicola FreebairnOct 22, 20252.0My husband and I own and operate three businesses; masonry , residential renovations, and farming. We try to support local businesses in our community as much as possible and have shopped for 15 years at FVBS for ALL our supplies be it farming or construciton, it has been our one-stop-shop. But recently their feed store is lacking in feed selection or stock, and supplies such as tack etc. This is very concerning as Mission really does not have an alternative for feed supplies. Will local farmers and equestrians now have to take their farm business outside of Mission? For convenience , I may have to look at taking all my business purchasing elsewhere. I am really hoping that this not the case! Hoping FVBS management carefully considers the future of their feed store and the folks in their community.
- TFTammy FroeseOct 20, 20254.0I have had an account with FVBS for a very long time and the service has always been great. I’m not going to complain about staff or service issues, My issue is the horse tack and feed. It’s been very handy having this service. We have noticed the stock depleting. Please can you try to service the horse owners. The thought of having to shop in Cloverdale is an inconvenience. Thank you
Frequently Asked Questions About RONA Fraser Valley - Mission
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Fraser Valley - Mission's return policy?
You can return most products (excluding appliances) within 90 days in their original condition and packaging with the original receipt for a refund, exchange or store credit. Exceptions and full details are on their website.
How can I check the status of my order at RONA Fraser Valley - Mission?
Check your order status online by entering your order number and email, or by logging into your RONA account. You will also receive email updates about status changes.
Does RONA Fraser Valley - Mission offer home delivery services?
Yes, they offer delivery services. Parcel delivery is free on purchases over $49. Larger items like appliances have truck delivery available at most stores for a fee of $79.
Can I pick up my online order at RONA Fraser Valley - Mission?
Yes, when selecting 'Pick-up in store' during checkout, you will be notified by email when your order is ready. Bring photo ID and the confirmation email to pick up your order at the store's designated location.
What are the operating hours of RONA Fraser Valley - Mission?
Monday to Friday from 6:30 AM to 8:00 PM, and Saturday and Sunday from 8:00 AM to 6:00 PM.
Which nearby stores or services can I visit along with RONA Fraser Valley - Mission for home improvement needs?
Nearby you can find Pro Desk at RONA for building supplies and RONA Building Supplies specialized in lumber. Also, Matus Appliance Centre Ltd is nearby for appliance needs.
Are there dining options near RONA Fraser Valley - Mission if I want to grab a meal?
Yes, nearby options include Sangam Sweets & Curry Express, Sangam Restaurant and Catering, Fatburger Mission, Pizza Hut, KFC, BarBurrito Canada, and Country Style coffee shop.
What nearby automotive services are available near RONA Fraser Valley - Mission?
Nearby automotive services include Reliable Towing Services, Mission Towing, and River Valley Ford dealership and repair center.
Does RONA Fraser Valley - Mission accept PayPal for online purchases?
Yes, PayPal is accepted as a fast and safe payment method for online purchases.
How can I contact customer service at RONA Fraser Valley - Mission?
You can call their toll-free customer service at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. Eastern Time.