Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Maple Ridge has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.0
925 reviews
5 stars
415
4 stars
284
3 stars
111
2 stars
39
1 star
76
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Feedback on staff is mixed; while many customers praised helpful and friendly employees, others reported rude or unhelpful interactions.
Customer Service
Several reviews highlighted poor customer service experiences, including long wait times for assistance and unprofessional behavior from some staff.
Product Availability
Customers frequently noted issues with product availability and stock levels, with some items being out of stock despite online listings.
Store Environment
The store is generally described as clean and well-organized, but some customers reported negative experiences with staff attitudes affecting their shopping experience.
- FSFrancine Ballin da Silva2 days ago5.0We drove over from Rona Port Moody where they didn't have the tiles we were looking for. Irene over the phone was very nice to set them aside for us, turns out, it was not the color we were looking for and we picked another option which she also helped us figure out the right mortar to secure it.
- SSS.S5 days ago3.0Great employees and a vast array of things you may want or need for your home projects, pest control or anything similar to these needs. The prices are high in my opinion but convienice prevails as people who work don't want to travel to other municipality's for home repairs or whatever. My rating is Purley due to the high costs of their products and not the quality.
- JTJason TrieuDec 15, 20254.0Very helpful staffs. Thank you for a positive interactions.
- RNrufina nasershahDec 14, 20255.0We would like to share our positive experience with an employee named Cody at the RONA store. Cody was extremely polite, friendly, and helpful. He assisted us in cutting the boards to the exact sizes we needed. At one point, I accidentally gave him the wrong measurements and later asked him to redo the cuts. Cody did this without any complaints, showing great patience and professionalism. His positive attitude, willingness to help, and attention to detail made our shopping experience smooth and pleasant. Employees like Cody truly make a difference and are a great asset to the store. Thank you, Cody, for your excellent customer service!
- SNstefan neulsDec 5, 20255.0Absolutely great customer service from Riley at the service desk. She personally took time to help me with my questions and made me feel valued as a customer.
Frequently Asked Questions About RONA Maple Ridge
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Maple Ridge's return policy?
You can return most products within 90 days in original condition with receipt for refund, exchange, or store credit. Appliances have different terms. See rona.ca/en/returns-and-refunds for details.
How can I check my order status at RONA Maple Ridge?
Check your order status online with your order number and email, or log in to your RONA account. Email updates are sent for any status change.
Does RONA Maple Ridge offer delivery and what are the costs?
Yes, parcel delivery is free on orders $49 and above; truck delivery for large items costs $79 in most stores. Contact your local store for specifics.
What are the store hours for RONA Maple Ridge?
Open Monday to Friday 6am-9pm, Saturday 7am-8pm, and Sunday 8am-8pm. Holiday hours vary; for example, on November 11, 2025, open 8am-6pm.
What brands does RONA Maple Ridge carry?
They carry top brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, and Whirlpool among others.
Does RONA Maple Ridge provide installation services?
Yes, services include appliance installation, roofing, flooring, cabinets, decks, windows, plumbing, and more. Visit rona.ca/en/install-services for details.
Can I pick up my online order directly at RONA Maple Ridge?
Yes, choose in-store pickup at checkout. You'll get an email when your order is ready. Bring photo ID and order confirmation to pickup zone.
What nearby places can I visit when shopping at RONA Maple Ridge?
Nearby you can find the Garden Centre at RONA, Kitchen Design at Rona, and Pro Desk at RONA for related home improvement needs. For quick stops, 7-Eleven Canada and Scotiabank ATM are close by.
Is there nearby public transit access to RONA Maple Ridge?
Yes, Bus Stop 59098 (C43) is nearby, providing convenient bus access to RONA Maple Ridge for customers using public transit.
Are there dining options near RONA Maple Ridge for a meal before or after shopping?
Nearby you can enjoy dining at Agri Mexican Cantina and Fried Chicken or the bar and grill at Dirkastan, great spots to relax around your visit.