The Brick

Reviews

• TA

  Tracy Ashton

  Apr 5, 2026
  5.0
  We shopped around and were very impressed in the exceptional service we received from Sam at the Langley store. The care in sevice and patience he had really was one of the reasons we decided to buy from the brick. We will definitely be going back again and working with Sam on future purchases. Thank you Sam for all your hard work and for making the process enjoyable. Sincerely Tracy Ashton
• MW

  Michael Wang

  Apr 1, 2026
  1.0
  Very bad experience. Strongly suggest not to buy from this store. I ordered 4 items, and paid for the delivery fees, but they only delivered 3 items and asked me to pick that item from store. I am a little pissed off. But it’s OK. I called the store, the customer service told me I can pick it up this evening 5-6pm. I arrived at the store at 6pm. But they said they need the delivery truck back to store, and only with the paperwork from the truck driver, they can unlock that item. I understand your procedure. But can you guys call me to reschedule the pick up? Their service is too bad. Will never purchase anything from them.
• SS

  sukhman sidhu

  Apr 1, 2026
  5.0
  We purchased our sectional sofa from here last week and had a fantastic experience! The customer service was excellent from start to finish. PK helped us as soon as we walked into the store, she was incredibly patient and really took the time to understand exactly what we were looking for. Thanks to her help, we found the perfect piece for our home. We would definitely recommend checking this place out if you’re looking for beautiful furniture and great service!
• IA

  Ishu Agarwal

  Mar 31, 2026
  1.0
  Extremely unprofessional service and a disappointing customer experience. My order arrived weeks later than the date they originally promised. On top of that, a couple of the dining chairs turned out to be defective after assembly. When I went back to the store for help, they refused to take responsibility and kept repeating that I reported the issue “after 48 hours,” even though I contacted them on third day. No one reminded about 48‑hour policy during the sale. Overall, zero support and no accountability.
• JV

  Jason Vance

  Mar 14, 2026
  5.0
  Sunny was a wonderful Brick associate that helped us find the sectional couch and wash tower we were looking for. We never once felt pressured to make a decision. He would leave my wife and I be while we deliberated for as long as we wanted. It was time very much appreciated. And the choice we made was much easier because of the deal Sunny was willing to offer us. He did a great job throughout the process and I highly recommend asking for him by name at the Langley location. We had two separate deliveries (the wash tower was available many weeks before the sectional was). The wash tower delivery was perfect. The guys were professional and very helpful. The second crew that delivered our sectional required a little more coping. The lead was sure the sectional he was delivering would not fit through the doorway to its intended space in our home. He was polite and I believe he was trying to be helpful; to prevent my wife and I from getting stuck with a $3500 couch we can't use. But I also felt a little bit rushed and unable to make a choice comfortably. They left with our couch and I went back to the Langley showroom with my tape measure. I was sure that I could fit the sectional where it needed to go. For the second delivery attempt the next week, I told the same two-man crew to unpack the pieces in our garage and take away the packaging. My wife and I did the rest ourselves quite easily. Everything fit and we are loving the end result. Thanks, Sunny!

Frequently Asked Questions About The Brick