Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,356 reviews
5 stars
2,719
4 stars
176
3 stars
87
2 stars42
1 star
332
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Manmeet, Zara, and Sunny for their exceptional service.
Sales Experience
Many reviews noted a positive sales experience, with staff providing valuable information and allowing customers to make informed decisions without pressure.
Product Knowledge
Sales associates demonstrated strong product knowledge, helping customers choose the right items based on their needs and preferences.
Delivery Service
The delivery team received commendations for being on time, efficient, and courteous, contributing to a smooth overall experience.
Promotions and Discounts
Customers appreciated the discounts and deals offered, which enhanced their shopping experience and perceived value.
- BLBenjie Laya2 days ago5.0We are so happy that we have received all our orders and now were able to use it. Now we have comfy living room and bedroom because we order sofa, table set, bookshelf, king size mattress, frame and head board. Everything looks great with the help of Senior Sales Consultant Manmeet lamba this dream come true. She help us and we appreciated how she assist us when we visit the brick in Willow Brook, Langley. All the delivery is done great no issues. Excellent guys thank you Manmeet, to all delivery guys and The Brick. 🌟🌟🌟🌟🌟
- NPNina Pakdaman6 days ago1.0I’m very disappointed with the customer service. When we purchased our items, we were never informed about the conditions they are now mentioning. The store keeps saying “it’s not our responsibility, contact customer service,” but the customer service team is extremely unresponsive and does not provide any real solutions. We’ve sent multiple emails, explained our issue clearly, and even provided all photos and documents they asked for — yet we still haven’t received a proper reply. Instead of helping us, they keep bringing up requirements that were never mentioned at the time of purchase, which is unacceptable. Right now, we are left with a problem that they refuse to resolve, and we feel completely ignored. This level of service is very disappointing, especially for a large company like The Brick.
- KKKAWALJEET KAURNov 15, 20255.0Excellent Service from KV at The Brick Langley! I had a wonderful experience in dealing with KV at The Brick Langley. He helped me choosing and purchasing a sofa set with coffe table, and the entire process was smooth and stress-free. KV was extremely helpful, professional, and knowledgeable. He made sure I got exactly what I was looking for. His friendly attitude and attention to detail was truly awsm. I highly recommend asking for KV if you’re shopping at The Brick Langley!
- LKLovepreet KaurNov 11, 20255.0We recently purchased a mattress from The Brick and were helped by Aditya. He was very knowledgeable, patient, and accommodating throughout the process. He took the time to show us different options based on our needs and explained the features clearly. He also helped us find the best deals, which we really appreciated. Thanks to his guidance, we felt confident in our choice and had a great purchasing experience. Highly recommend asking for Aditya if you’re shopping here(:
- SBSovy BlondNov 8, 20251.0Purchase a mattress and a sheet set, picked up item 3 weeks later and notice the colour to sheet set was not correct. Went to the store and try to exchange it for the correct colour and was told I had to wait another week. At this point I told them give me what you have in stock, waited almost 45 min to an hour for a exchange, like this is ridiculous and the service there was just so slow even the store wasn’t even that busy. At the end I got one pillow and a dirty sheets set that’s opened, at that point I just walked out and rolled eyes. This location don’t care about customers what so ever, all they care about is sales. Without good service there will be no sales.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days of pickup or delivery, The Brick will refund the difference, subject to conditions. See our Price Guarantee page for full details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to delivery or pickup at any Brick location. Refund method matches the original payment, with some exceptions. Deposits on special orders are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa for payments.
What are The Brick's usual store hours?
Monday to Friday, The Brick is open from 10:00 AM to 9:00 PM; Saturdays 10:00 AM to 7:00 PM; Sundays 11:00 AM to 6:00 PM.
Does The Brick provide delivery and curbside pickup?
Yes, The Brick offers delivery, no-contact delivery, and curbside pickup services.
Where is The Brick located in Langley?
The Brick is located at 20020 Willowbrook Dr, Suite 400, Langley, BC, V2Y2T4, Canada.
Which brands are available at The Brick?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more.
What nearby stores can I visit alongside shopping at The Brick?
You can shop at nearby stores such as Staples for office supplies, Leon's Furniture for additional furniture options, and Indigo Langley for books and gifts, all located close to The Brick in Langley.
Where can I grab a meal or coffee near The Brick?
Nearby dining options include MR MIKES Steakhouse Casual, Tim Hortons for coffee, Browns Socialhouse, Delphi Brunch Cafe, and sushi restaurants like Sushico and Sushi California - Langley, perfect for a meal before or after your visit to The Brick.
Are there fitness centers near The Brick for a quick workout?
Yes, F45 Training North Langley and F45 Training are nearby gyms where you can enjoy a workout if you're visiting the area around The Brick.