The Brick

Reviews

• PF

  Prajwal Chaudhari (Fx-Story)

  2 days ago
  4.0
  I have been along stabding customer with brick. This time around the experience was not good Instore the staff is friendly and excellent but i orderd the mattress to be deliverd pn a specific date and on the day of delivery when i called to inquire the delivery time. I was told they dont have the mattress i selected in stock so i will have to wait. No responsibility for communicating to the customer about the updated scenario. Well i had to go instore to find a solution to this.
• MS

  Mom Soup

  5 days ago
  1.0
  If I could give zero stars, I would. We purchased a tv stand from their boxing day flyer. We loved the look of it and were extremely happy when we got it at a great price. Reg $300, boxing day sale $100. When we ordered it online, it said it would be available to pick up at the Langley store on Dec 27th. A few hours after we placed the order, they called us and said it wouldnt be available to pick up until Jan 3rd. I mentioned to them, thats not what it said when i ordered it, and i was told that the only other option we had to get it sooner was to drive to the delta warehouse. We didn't want to make the long drive, so we hesitantly decided to wait until Jan 3rd. They called us a day early to pick it up and we were excited it came sooner than expected. Now I have assembled DOZENS of items in my lifetime. Every piece of furniture you can imagine, I have assembled it. And never in my life (knock on wood) have I ever received something with a missing piece/part. So maybe it's my own negligence that I didn't check to make sure EVERY SINGLE PIECE was in the box before I started assembling. I got halfway through assembling the cabinet when I realized that it was missing an extremely important piece. So now I am completely frustrated that I've spent all this time and effort only to be stopped dead in my tracks because it was missing a major piece of wood. The instruction manual says right on the front page to call the manufacturer customer service before calling the retailer if there were any missing parts. So I did that. That was a dead end. They tell me that they can no longer get any parts for this cabinet. No reason why, they just can't. They tell me to call the Brick and deal with it thru them. So I call the Brick. What a disaster. I explain the situation and I am told they can do nothing about it because the item I purchased is discontinued. I told them that I JUST purchased it from the last week's flyer and JUST picked it up THAT DAY. They basically told me too bad so sad and offered me zero solutions. They would not allow a refund of my money. They would not allow an exchange because there were no other cabinets left (apparently we got the last one on the planet...ugh). The only thing they said they would do is make me take the entire thing apart, put it all back in the box, bring it back to the store and they would give me store credit only for the amount we paid for it. I was extremely mad that there was nothing else offered as a solution when they gave me a 100 piece puzzle with only 99 pieces in it and then just said too bad for you. I was not about to take the entire thing apart and waste my time trying to deal with that store. I had already made up my mind that I would NEVER purchase from the Brick again. The next morning the manager called me back and offered zero solutions again. And I wondered what the point of calling me again was if they were not going to have any different resolution. So I basically hung up on her. I have read reviews on here which I wish I had read sooner. I am lucky, I only wasted $100. I feel terrible for the people who have lost thousands. Regardless if you spend $100 or $10000 your customers should always be treated with respect. My experience is minor compared to others on these reviews, but I will warn people, like everyone else, the customer service is garbage. The warranties are garbage. They don't stand by their products and they certainly don't know how to treat their customers. I will NEVER give them my business again.
• VM

  Veera Montague

  Dec 29, 2025
  1.0
  I walked into the Brick store in Langley expecting basic customer service. Instead, I was immediately cornered by an extremely aggressive salesperson named Karan. I felt pressured from the moment the interaction began. Before I fully understood what was happening, I was pushed into purchasing a fridge, stove, and dishwasher, along with over $500 in insurance and a $100 so called charity donation that was never clearly explained. I felt manipulated and taken advantage of. After the sale, Karan became completely unreachable. When I went back to the store to raise my concerns, he dismissed me with a shrug and showed no interest in resolving anything. No follow up, no accountability. The appliances were never delivered. When I contacted customer service, I was told the order had not even left the warehouse and that I needed to call another number in Langley. I was then informed that the fridge might arrive in early January, the dishwasher at a later unknown date, and the stove sometime after that. No clear timeline, no coordination, no care. Frustrated and fed up, I requested to cancel the sale. Suddenly, Karan was available. A young male family member joined the call because of how poorly I was being treated. Karan was openly rude, hostile, and disrespectful to both of us. Since then, repeated calls have resulted in the same message: I am stuck waiting indefinitely while they hold close to $5,000 of my money. I feel completely trapped, intimidated, and frankly terrorized by the way this situation has been handled. This has been one of the worst retail experiences of my life. Please be extremely careful dealing with this store. I strongly advise staying away. One final warning: if you are a woman, especially a senior, do not go alone. Based on my experience, it felt like I was deliberately targeted for high pressure tactics and excessive add ons to maximize commission, with no regard for customer well being.
• ER

  Elena Delos Reyes

  Dec 26, 2025
  5.0
  We ordered a grey sectional sofa bed from PK with a good discount. The delivery came on time and as scheduled, exactly on the day we wanted it delivered . Other furniture store could learn a few things from The Brick’s live tracking service and for having a direct line solely for delivery inquiries. There was a minor hiccup regading a bar stool that we ordered at the same time. It arrived without the bolts which could have fallen and left in the truck by accident. We called to let them know and almost immediately got a replacement. We’ve always been a satisfied client for years but had to try somewhere else for a couple of times but now would probably just remain with The Brick. Excellent overall experience!
• HC

  Hayley Cavalli

  Dec 20, 2025
  5.0
  Recently purchased a new gas range stove from the Brick that was sold to us by Karan S. He was friendly, got us the lowest price, and answered all questions about the stove, and showed us a few other options to be certain we had chosen the one we wanted for the value and needs we have. Great! The The uninstalling of the old stove, and the delivery and later installation of the new stove, all went smoothly. The Brick and the professionals all had great communication, were professional and respectful, and timely. No confusion at all! We had found that there were two damages to the stove upon arrival. I contacted The Brick upon discovery and, again, when receiving the follow up service to resolve the damages with customer service representative, Jyoti, the communication was pleasant, very quick, and no hassle both by phone or email. Jyoti was able to quickly order one replacement part and provide a fair and agreeable compensation to the other part’s damage. Not a stressful process. We are very happy with our new stove! I have purchased other furniture and appliances from The Brick Langley and would continue to recommend their services and products. I recommend getting their extended warranty on products too, they have a very good warranty policy.

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