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Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Stone Center?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a customer, please call 1-800-SITEONE (1-800-748-3663).
Are all products available for purchase online at SiteOne Stone Center?
Yes, the majority of products are available online. If you cannot find a specific item, you can add a note during checkout or contact the local branch.
What are the hours of operation for SiteOne Stone Center?
SiteOne Stone Center is open Monday through Saturday from 7:30 AM to 4:00 PM and closed on Sundays and holidays, including January 1, 2026.
How can I place an order at SiteOne Stone Center?
To place an order online, log in, select your branch, add products to your cart, and proceed to checkout. You may opt for in-store pickup or local delivery.
Does SiteOne Stone Center offer local delivery?
Yes, local delivery is available on most orders within 60 miles of the branch. Delivery charges may apply.
What do I need to bring when picking up my order from SiteOne Stone Center?
Please bring a government-issued photo ID and your order number or the Order Ready notification email when picking up your order.
How long will my order be held for pickup at SiteOne Stone Center?
Orders are held for a maximum of seven days from the date of the Order Ready notification email. Unclaimed orders after seven days may be cancelled.
Which landscaping supply stores are near SiteOne Stone Center?
Nearby landscaping supply stores include BURNCO Landscape Centre and Landscape Depot, which you can visit for additional landscaping needs before or after your visit to SiteOne Stone Center.
Are there any automotive service centers near SiteOne Stone Center?
Yes, several automotive service centers are nearby including Garys Automotive, Save Big On Tires, and Gentech Automotive, which can be useful for vehicle maintenance if you're visiting SiteOne Stone Center with equipment or supplies needing transport.
What food and dining options are available near SiteOne Stone Center for a quick meal?
Nearby options include Healthful Eats, Tapri food delivery service, and KR's Dessert Jars and Cookie Bars. These places offer convenient dining or takeout opportunities before or after your visit.