Leon's Furniture

Reviews

• CC

  Connor

  Nov 7, 2025
  5.0
  What an experience from start to finish- excellent customer service from Rakesh. Took care of everything and got me a great deal. Delivery was so stress free and the guys took legit maybe 4 minutes to set it up. Unbelieveable man!! Get all your furniture at Leon's and thank me later!!!
• MW

  Monique Westwood

  Nov 4, 2025
  4.0
  I fell in love with my sofa as soon as I saw it! The salesman, Druva, was very thorough and showed me other options to make sure. I asked measurements to make sure it would fit. When the delivery showed up the delivery men said it wouldn't fit and took it back. I was devastated. I contacted Druva (on his day off, oops) and explained that I thought it should fit but they didn't even try. I sent him measurements of the elevator and after discussing it with his manager and delivery team, set up a new delivery. It just came and it's gorgeous! This delivery team were very helpful and got it up to my apartment with very little trouble.
• SB

  Susie Blyth

  Nov 2, 2025
  5.0
  I had purchased a new stove in September, but wasn't provided the information or opportunity to have my old stove removed upon delivery of the new one. Once Leon's was made aware of this oversight, they immediately rectified the situation and made arrangements for the removal of my old stove. I have been extremely happy with my new stove and would recommend Leon's for your next home purchase.
• CH

  Cheryl Hill

  Nov 1, 2025
  4.0
  Rekesh the salesman was wonderful he worked efficiently and made sure we got everything we needed and it was delivered 2 days later. The delivery crew were great fast and efficient. The only thing that was left out was our free pillows but that is an error with the store. I’ve tried calling Leon’s but customer service doesn’t answer. The sales team and delivery team are great despite the customer service team.
• MM

  Maria

  Oct 16, 2025
  1.0
  Purchased 2 night stand, couch and headboard. Delivery was 2 hrs late - couch, headstand and night stands were dropped off and left for me to take the boxes apart etc. -Night table had hair imbedded in the lacquer and the couch with the V brackets did not line up - spent over 1 hr trying to put the couch together with my daughter - at the end - had to pay someone to put it together and they advised the V brackets were out by an 1" on the couch - did not line up with the chaise. had to unscrew the bracket and move it 1 inch and was advised its not screwed into anything, therefore it may not be sturdy. I reported this to Leon's right away with photo's. - heard back someone will be in touch. Waited but nobody called. I went there in person and spoke to Mgr Haley - she was not helpful and has no customer service skills - when I explained what happened she offer me $200 off the couch - I explained to her I spent over $3500 and I want a couch that is not going to fall apart when I move it - I showed her pictures of the hair imbedded into the lacquer she said "that's not hair" - I asked her if she was calling me a liar? she changed her tone and said she will send someone to sand and relacquer the night table - I asked her if she was serious? I said this is unacceptable - she then said okay - we will send a technician to review the couch and the night stand to confirm - Tech came and he confirmed everything I said to Haley. Waited to hear back from Haley as Tech said give it 3-5 days - I did and once again I did not hear anything. I kept calling and was advised she was always busy - left my phone number and name - no call back. Went there in person again - she confirmed they will change the night stand and offered $200 off the couch - I said this is unacceptable. She said let her see what she can do - advised she would call me back. I said replace it or give me my money back. Once again did not hear back. Went down in person, spoke to another manager Jeff - who was also rude - he advised what we can do is swap the couch and not the chaise as the bracket was moved on the couch and not the chaise - I keep the chaise - this would take over 6-8 weeks. waited 6 weeks - called their customer service and was always told "oh it takes 6-8 weeks" I said its been 6 weeks - the person on the phone said "oh" you will need to wait till mid Nov. Today I decided to go down in person to see when this darn couch was coming. Spoke to my sales rep who sold me the items - Very nice man (Raz) I explained the situation - we spoke with another manager Melody - very nice manager easy to speak to and was very understanding and helpful - I explained the situation with the couch and she agreed - I should be getting a full couch replacement and not partial as it might not line up. This is what I have been saying to both Jeff and Haley. Finally someone who knows what they are doing. I asked for no boxes upon deliver and for the guys to put it together as their brackets are difficult to alien. (not normal square brackets) As I was there - there were 2 ladies that said "don't shop here" they are brutal". I will be sending an email to the CEO of Leon's as the customer service provided by both managers (John and Haley) was unacceptable. I want to Thank Sales Rep Raz and Mgr Melody for their professionalism and understanding with my frustration and poor customer service that was provided by both Managers and the amount of times I had to go down in person to deal with this. I have to buy another couch but I will not be buying from Leon's

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