About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,680 reviews
5 stars
1,312
4 stars
143
3 stars
34
2 stars
44
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and friendly staff, particularly highlighting sales associates like John V and Zack for their helpfulness and professionalism.
Delivery Experience
The delivery service received high marks for being timely, professional, and efficient, with many customers appreciating the tracking app that provided updates.
Product Quality
Overall, customers expressed satisfaction with the quality of the products purchased, including mattresses and furniture, although there were some concerns regarding warranty issues.
Sales Process
While most customers had positive experiences, a few noted instances of pushy sales tactics or lack of attention from some staff members.
- DBDan B6 days ago5.0Delivery was a great experience .. from Tony arranging the time slot to being able to track the truck (that was 7 stops out to start the day) the guys were on time and very quick .. couldn't have been better
- CMChristine MooreDec 31, 20255.0My Mom recently had a great experience with the Brick. Her washing machine failed, and the staff specifically Devi Hansora and her team were very helpful in getting her machine replaced, when it couldn't be fixed in a timely fashion under the warranty she purchased. Thank you for the great care.
- DPDagmar PelkaDec 29, 20251.0We are extremely unhappy with our mattress purchase from The Brick. The mattress that was delivered is completely different from the floor model we tested in the store and is the most uncomfortable mattress we have ever slept on. To make matters worse, the sales manager was rude and unprofessional when we tried to address the issue. This experience has been very disappointing, and this will be our last purchase at The Brick.
- BPBrianna PriveDec 28, 20255.0We bought a couch with John V this morning and it was a great experience! We knew what we wanted and he got us in and out in 15 minutes. He advised us on the pros of the warranty and was happy to help! Would recommend working with him on your next purchase from the Brick
- RCRandy CornerDec 24, 20255.0We went in looking for a new mattress, Lamiya approached us and offered her assistance and directed us to what we were looking for , offered her expertise and let us be while we tested the mattresses. After we found our mattress she let us know about the warranty. No pressure and answered all our questions, if I could give her 10 stars I would !
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on their website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of your purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any time before delivery or pickup, either online or in-store. Refunds are issued to the original payment method.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or within 30 days of receiving the product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas.
What are the store hours for The Brick in Langford?
Monday to Friday, 10:00 to 21:00; Saturday, 10:00 to 19:00; Sunday, 11:00 to 18:00. Holiday hours may vary.
Where is The Brick located in Langford?
The Brick is located at 2945 Jacklin Rd, Langford, BC V9B 4E3, Canada.
What payment methods does The Brick accept?
They accept American Express, cash, financing, Mastercard, and Visa.
What fitness centers are near The Brick in Langford?
Nearby fitness options include Club Phoenix, Jumping Fitness Victoria, Knock Out Fitness BC, Yoga Lab Westshore, and TFA Westshore, which customers can visit before or after shopping.
Are there any shopping centers near The Brick that customers might visit?
Westshore Town Centre and HomeSense are nearby shopping centers, offering additional retail options for customers visiting The Brick.
Can customers find automotive services near The Brick?
Yes, Langford Parkway Automotive & Transmission and Great Canadian Oil Change are nearby automotive service providers.