About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,620 reviews
5 stars
1,259
4 stars
140
3 stars
34
2 stars
43
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like John, Mahedi, and Kam.
Delivery Experience
The delivery service received high marks for being timely, efficient, and friendly, with many customers noting the professionalism of the delivery teams.
Product Knowledge
Sales associates demonstrated strong product knowledge, helping customers make informed decisions about their purchases.
Overall Satisfaction
Many reviews reflected a high level of overall satisfaction with the shopping experience, from in-store service to delivery.
Communication
Customers appreciated the delivery tracking system and timely updates regarding their orders.
- WLWendy Lymer6 days ago5.0Walked in to The Brick, Langford to get a mattress and we were immediately greeted by Zack Kennedy. We said we wanted to browse the store first and when we got to the end (which was mattresses) Zack was right there to help as promised. His timeliness and professionalism was textbook and impeccable. Zack was knowledgeable and tactful in his approach. He naturally has great insight into what the customer is looking for without even asking for a dollar amount. He would make an incredible trainer for any sales staff he was able to ask all the right questions to recommend the right firmness and fit. Zack educated us in mattresses and quality and we wound up very happily and confidentially spending double what we had in mind with absolutely no regret because we knew that we had made the right choice based on our needs given the correct information we needed to make the best choice. Perfect approach and we will be returning to Zack in the future for our furniture and appliance needs.
- NSNabin ShresthaNov 15, 20252.0We were there this morning to buy some furniture most of sales associates weren’t paying attention to us and they were mostly free we had to approach to customer service once we decided of product and were told they don’t carry any change if we pay by cash and forced to pay by card.
- SMSandy MuzykaNov 14, 20255.0Staff were very helpful over the phone selecting a fridge. They communicated the night before regarding delivery time and arrived well within time frame. Delivery people were friendly and efficient. They took my old fridge away as well for a fee. All in all a great experience!
- MTMarco TessariolNov 9, 20255.0I was sceptical about the product quality at the brick but we found the perfect couch for us and decided to take it (Melrose Sofa).after ordering from the producer the sofa was delivered in the time frame promised and in perfect conditions. We received great service from the sale associate, the product is perfect and of good quality, the price was fair and we received some discount too. I'm impressed and will definitely go back for future purchases.
- WGWendy GingrasNov 4, 20255.0We just purchased a washer and dryer set for the suite in our house. Our experience was excellent front beginning to end. We chose the brick because they had the appliances we wanted and a better warranty than we got when we bought our oven from another appliance store in Langford. The morning they came to deliver and install them I was provided with a page that showed how many deliveries were before us, where they were and they called just before coming to the house. Installation was quick and efficient. Thank you!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on their website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of your purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any time before delivery or pickup, either online or in-store. Refunds are issued to the original payment method.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or within 30 days of receiving the product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas.
What are the store hours for The Brick in Langford?
Monday to Friday, 10:00 to 21:00; Saturday, 10:00 to 19:00; Sunday, 11:00 to 18:00. Holiday hours may vary.
Where is The Brick located in Langford?
The Brick is located at 2945 Jacklin Rd, Langford, BC V9B 4E3, Canada.
What payment methods does The Brick accept?
They accept American Express, cash, financing, Mastercard, and Visa.
What fitness centers are near The Brick in Langford?
Nearby fitness options include Club Phoenix, Jumping Fitness Victoria, Knock Out Fitness BC, Yoga Lab Westshore, and TFA Westshore, which customers can visit before or after shopping.
Are there any shopping centers near The Brick that customers might visit?
Westshore Town Centre and HomeSense are nearby shopping centers, offering additional retail options for customers visiting The Brick.
Can customers find automotive services near The Brick?
Yes, Langford Parkway Automotive & Transmission and Great Canadian Oil Change are nearby automotive service providers.