Brand Certified
The Brick
4.5(1837 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
2945 Jacklin Rd, Langford, BC
V9B 4E3, Canada
Certified by The Brick • Mar 01, 2026
(250) 380-1133
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
1,837 reviews
5 stars
1,433
4 stars
163
3 stars
37
2 stars
47
1 star
157
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery team for being prompt, courteous, and efficient, often highlighting their professionalism and care during the delivery process.
Sales Experience
Many reviews noted the helpfulness and knowledge of the sales staff, with specific mentions of individual associates who provided excellent service and support.
Communication
The tracking app and communication from the delivery team were frequently appreciated, allowing customers to plan their day effectively.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, noting the quality of products and the smooth delivery and assembly process.
Customer Service Issues
A few reviews mentioned negative experiences related to customer service, particularly regarding communication and product discrepancies.
- RRRita3 days ago5.0The Brick surpassed our customer service expectations. The staff were curtious and professional. The product is high quality and well designed. I highly recommend the The Brick.
- ZBZoe B4 days ago3.0We recently purchased a couch and TV stand from The Brick and had them delivered today. The couch arrived as expected, however we were very surprised to learn that the TV stand was delivered unassembled in a box for us to put together ourselves. At no point during the sale were we told that the unit would require full assembly at home. While it may be noted in small print on the invoice, this was not verbally communicated to us when we were making a significant purchase. We feel this is something that absolutely should have been clearly mentioned at the time of sale so customers can make an informed decision. Spending thousands of dollars and then finding out on delivery day that you’re responsible for assembling a large piece of furniture is frustrating and disappointing. A simple heads up during the purchase would have gone a long way. We hope The Brick takes this as feedback to ensure sales staff clearly communicate assembly expectations moving forward.
- EGElaine Gosling4 days ago5.0Excellent customer service very polite and efficient,came earlier than expected but within time slot ,and head's up when on route. Very happy 😊
- ACAgnes Cajegas5 days ago5.0Amazing experience! Roger was extremely accommodating throughout the entire process, right up until delivery day. This is our second time buying a mattress and bed from them, and it did not disappoint.
- FPFlorence PelkeyFeb 6, 20265.0I had a good delivery for my sectional couch we purchased ,they came with In the time they said. Also they came and were very carful bringing the huge boxes up . Then they got all 3 boxes in and asked me if they wanted me to set up the couch . I was very happy. Opening the boxes and doing it myself would have been harder . I appreciate everything and the kindness for the whole delivery. Sukhchain and his moving buddy .
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on their website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of your purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any time before delivery or pickup, either online or in-store. Refunds are issued to the original payment method.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or within 30 days of receiving the product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas.
What are the store hours for The Brick in Langford?
Monday to Friday, 10:00 to 21:00; Saturday, 10:00 to 19:00; Sunday, 11:00 to 18:00. Holiday hours may vary.
Where is The Brick located in Langford?
The Brick is located at 2945 Jacklin Rd, Langford, BC V9B 4E3, Canada.
What payment methods does The Brick accept?
They accept American Express, cash, financing, Mastercard, and Visa.
What fitness centers are near The Brick in Langford?
Nearby fitness options include Club Phoenix, Jumping Fitness Victoria, Knock Out Fitness BC, Yoga Lab Westshore, and TFA Westshore, which customers can visit before or after shopping.
Are there any shopping centers near The Brick that customers might visit?
Westshore Town Centre and HomeSense are nearby shopping centers, offering additional retail options for customers visiting The Brick.
Can customers find automotive services near The Brick?
Yes, Langford Parkway Automotive & Transmission and Great Canadian Oil Change are nearby automotive service providers.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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