Brand Certified
RONA+ Kelowna
3.9(1132 reviews)
Certified by RONA+ Kelowna • Apr 26, 2026
Business Details
1711 Springfield Rd, Kelowna, BC
V1Y5V5, Canada
Certified by RONA+ Kelowna • Apr 26, 2026
(250) 762-7389
Certified by RONA+ Kelowna • Apr 26, 2026
https://www.rona.ca/en/store/british-columbia/kelowna/rona-kelowna-61700
Certified by RONA+ Kelowna • Apr 26, 2026
About
Certified by RONA+ Kelowna • Apr 26, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Kelowna provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Kelowna & start improving your home today!
Details
- DebitAvailable
- Cash onlyNot available
Location
Certified by RONA+ Kelowna • Apr 26, 2026
Hours
Certified by RONA+ Kelowna • Apr 26, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday7:00 AM - 8:00 PM
Sunday8:00 AM - 6:00 PM
Reviews
3.9
1,132 reviews
5 stars
502
4 stars
324
3 stars
113
2 stars
50
1 star
143
- MKMarry Kate3 days ago5.0RONA+ Kelowna has a solid selection of tools and materials. The store is well-organized and checkout was fast and smooth.
- KJKatia Jesson5 days ago1.0Rona is a gong show! Every time we try order online, it ends up being a nightmare. We ordered a long list of items to pick up (they showed was in stock), and when we got there, most were not. It was a mess getting credited for those items we had already paid for. If you are RONA PRO, special discounts and coupons advertised in emails evaporate when you sign into your account online. Now we have a gift card, but you can't use gift cards online, we have to drive to the store to order. I generally like their selection better than HD but dealing with them ends up being such a hassle (and HD is closer to home.)
- CTCorbett ThompsonApr 23, 20265.0Allie and Emma are absolute rockstars. Their customer service is on another level, and their ability to turn what’s usually a frustrating return into a genuinely positive experience is incredible. No matter how upset or stressed someone may be walking in, when these two are behind the till, they leave smiling. Professional, efficient, polite, and second to none when it comes to customer satisfaction. They don’t just do their jobs they set the standard for what exceptional service should look like. Straight up these girls deserve a raise I stoped going to Home Depot because of these two! RONA for the win!
- DCDena CeilinApr 7, 20261.0I’m a small woman who is buying paving stone. They just sent me outside to the cage of Concrete landscape products and told me to find it and load myself. Unbelievable!
- LKleo kantersApr 2, 20261.0Most terrible store service in Kelowna Nobody is willing to help or load stuff on the morning,computer is crashed every single morning,ask to talk to manager She did come over to see me and yes She committed that this was going on for 3 weeks,the managers excuse was a person out of Vancouver did have to come out to look at the problem, I advice visit other stores in Kelowna that have a much better service.
Frequently Asked Questions About RONA+ Kelowna
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is Home & Garden RONA / Kelowna's return policy?
You can return non-appliance products within 90 days of purchase in original condition with a receipt for a refund, exchange, or store credit. Exceptions apply; see rona.ca/en/returns-and-refunds for details.
How can I check my order status for purchases from Home & Garden RONA?
Check your order status online with your order number and email address, or log in to your RONA account. Email updates will notify you of changes. Visit rona.ca/en/track-order for more info.
Does Home & Garden RONA / Kelowna offer delivery services?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery for large items costs $79 in most stores. Contact the local store or visit rona.ca/en/online-purchases for more details.
What are the store hours for Home & Garden RONA / Kelowna?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 8:00 PM, and Sunday 8:00 AM to 6:00 PM. Holiday hours may vary; for example, November 11 is 8:00 AM to 6:00 PM.
Where is Home & Garden RONA / Kelowna located?
The store is located at 1711 Springfield Rd, Kelowna, BC, V1Y5V5, Canada.
Can someone else pick up my order on my behalf at Home & Garden RONA?
Yes, a person 16 or older can pick up your in-store order if they bring a copy of the confirmation email and a government-issued photo ID.
Are there any nearby food options near Home & Garden RONA / Kelowna?
Yes, nearby you can visit Tim Hortons for coffee and snacks, Subway for sandwiches, and YLW Pizza and Pasta or Samosa Place for Italian and Indian cuisine. They are great spots to grab a bite before or after shopping.
What nearby automotive services are available close to Home & Garden RONA / Kelowna?
Nearby auto services include Bubbles Car Wash for detailing, CSN Springfield for repairs and towing, Motor Werke for automotive repairs, and Springfield Auto Body for collision repairs.
Are there nearby government services to Home & Garden RONA / Kelowna?
Yes, ICBC Claim Centre and ICBC Driver Licensing are nearby, as well as Kelowna Driver Licensing services. These can be helpful if you need licensing or claim services during your visit.
Does Home & Garden RONA / Kelowna accept PayPal for online payments?
Yes, you can pay for your online purchases using PayPal for a fast and secure transaction.
Brand Certified Facts from RONA+ Kelowna
This information is certified by RONA+ Kelowna and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 26, 2026Yext Knowledge Graph
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