About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,105 reviews
5 stars
1,672
4 stars
180
3 stars
42
2 stars
40
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Frank and other staff members received high praise for their helpfulness, knowledge, and friendly demeanor.
Delivery Experience
Customers reported efficient, professional, and friendly delivery services, with many appreciating the real-time tracking feature.
Product Knowledge
Sales staff, particularly Frank and Justin, were noted for their extensive product knowledge and ability to assist customers in making informed decisions.
Sales Process
The sales process was generally described as smooth and non-pushy, with staff listening to customer needs.
Mixed Feedback
Some customers experienced issues with product quality and customer service follow-up, particularly regarding defective items.
- AHAlexis Hawrysh5 days ago5.0My sectional was delivered as promised. Set up and packaging removed promptly. As I live in a Retirement Resort I was a bit upset it was delivered at 6 pm. Rather than during the day. The. Delivery fellows were most accommodating- and moved a chair for me also. Thanks
- KRKeith Robson5 days ago5.0Bought washer and dryer pair. Sales person was knowledgable. Pricing was competitive. Stock availability and delivery was very good. Any issues were dealt with promptly and to our satisfaction.
- AYAngela Yurich5 days ago5.0Although the salesperson always tried to upsell me she was great. I love your delivery tracking system the drivers were on time, my furniture was nicely packaged and the guys were very friendly and very efficient. I am sad the clearance table I wanted got sold. You need a clearance centre! Happy to buy more from the brick in Kelowna.
- AHashlee hammettNov 14, 20255.0Frank was extremely helpful, kind and charming. He was very knowledgeable on all the sales going on and helped us find a sectional for an amazing price. I hope to do business with him every time I visit.
- BLBen LimNov 13, 20255.0Had many good experiences here working with Diane Donald. She's quick to respond, fair pricing, items arrive on the given time schedule (sometimes earlier). Just had couches delivered and had the updates using GPS (link provided) so I could better plan my day. Would recommend shopping here to anybody, looking for quality furniture with excellent service.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, you may cancel your order before product delivery or pick up at any Brick location. Refunds are processed to the original payment method. Deposits on special order items are non-refundable.
What services does The Brick offer for delivery and pickup?
The Brick provides curbside pickup, regular delivery, and no-contact delivery services.
When is The Brick Kelowna location open?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may apply.
Does The Brick offer installation and assembly services?
Yes, The Brick offers professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa payments.
Are extended warranties available for products purchased at The Brick?
Yes. Extended warranties can be added during purchase in store or online, or up to 30 days after receiving your product by visiting a store. See the Warranties and Protection Plans page for details.
What are some nearby places of interest to The Brick Kelowna?
Nearby, you can visit Gorgeous Georges Gourmet Ice Cream for a treat, enjoy a movie at Grand 10 Cinema or Landmark Cinemas Grand 10 Kelowna, or grab a meal at Saisaki Japanese Restaurant.
How can nearby businesses like Mr. Lube and Orchard Ford Services assist customers visiting The Brick?
Customers can conveniently handle vehicle maintenance and repairs at Mr. Lube and Orchard Ford Services located nearby, making it easy to combine errands during a visit to The Brick.
What entertainment options are available near The Brick that customers might enjoy before or after shopping?
Energyplex Entertainment Centre and McCurdy Bowl offer recreational activities nearby, perfect for family fun before or after visiting The Brick.