About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,196 reviews
5 stars
1,755
4 stars
187
3 stars
42
2 stars
40
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Frank received numerous accolades for his helpfulness, knowledge, and professionalism, contributing to a positive shopping experience.
Delivery Experience
Customers praised the delivery team for being efficient, friendly, and punctual, with a helpful tracking system for updates.
Product Satisfaction
While many customers expressed satisfaction with their purchases, there were some complaints regarding product discomfort and lack of exchange policy clarity.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing intent to return for future purchases.
- RPrhonda power5 days ago5.0Delivery was punctual, tracking delivery was in real time. The men that delivered were very polite and kind. One of them even remembered my couch that he delivered from the Brick almost a year ago and asked how I was enjoying it.
- DBDonny Bratsco6 days ago1.0Shortly after you pass the 90 day return policy, you should expect the $1400 bed and $225 Cosmo pillow to both turn into bricks, at which point you're redirected to the useless warranty process... Wish I remembered my problems with the Brick 20 years ago before trying again, and bed manufacturer warranties are total crap, our bed has a huge hump in the middle, we both feel like we roll off the sides at night, but the warranty is a hassle and a half and my expectations are exactly what the end result was 20 years ago... Sorry, the micrometer we use to invalidate your warranty says that you're not uncomfortable enough yet, keep trying Ps, Cosmo pillow warranty is that they give you a replacement pillow that will also turn into a brick. Save yourself the hassle...
- SEShaun EvansJan 2, 20265.0I came in looking for a new mattress, Frank was my salesman and he was absolutely amazing. From start to finish there was no pressure or feelings of obligation for anything. I was very happy with the service and came back the next day to see him and purchase the mattress & pillows I had chosen.
- CLCharlene LoretteJan 2, 20264.0We were there on boxing day and were able to pick out and Order very quickly only reason this is four stars instead of five is the amount of time we have to wait for our chairs to be delivered. Sales staff was amazing our couch was delivered professionally quickly and courteously in record time but our chairs are not going to be delivered until the end of February. And that's a little disappointing but the sofa is amazing!
- DMDebbie MarshallDec 15, 20251.0I purchased a sofa two months ago and it finally arrived December 4th. I only was given a copy of my receipt and they had not outlined a no exchange/return policy to me. I phoned The Brick today and advised them I have used the sofa for a week and it is a recliner sofa. It is causing me discomfort in my shoulders and lower back. I now have to go to massage therapy. They told me I would get used to it. I only tested it out in the store a couple of times, so how was I to know it would be uncomfortable just using for one week. They said it was not their policy to exchange something that was uncomfortable. So I am now stuck with a $2,000 sofa that I cannot be comfortable on. They told me today to read the "policy" on the Website today. Then as of today's date, December 15th, 2025 they emailed me the whole copy which I should have got in the first place. How would I know to look for this on the website. They never said anything about this. They also said the sales rep would have told me about no exchange, etc. - nothing was said as my sister was with me at the time of my purchase. It is "their" policy which unfortunately I was not made aware of in the first place. Customer service has gone out the window in this store. Pretty sad.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, you may cancel your order before product delivery or pick up at any Brick location. Refunds are processed to the original payment method. Deposits on special order items are non-refundable.
What services does The Brick offer for delivery and pickup?
The Brick provides curbside pickup, regular delivery, and no-contact delivery services.
When is The Brick Kelowna location open?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may apply.
Does The Brick offer installation and assembly services?
Yes, The Brick offers professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa payments.
Are extended warranties available for products purchased at The Brick?
Yes. Extended warranties can be added during purchase in store or online, or up to 30 days after receiving your product by visiting a store. See the Warranties and Protection Plans page for details.
What are some nearby places of interest to The Brick Kelowna?
Nearby, you can visit Gorgeous Georges Gourmet Ice Cream for a treat, enjoy a movie at Grand 10 Cinema or Landmark Cinemas Grand 10 Kelowna, or grab a meal at Saisaki Japanese Restaurant.
How can nearby businesses like Mr. Lube and Orchard Ford Services assist customers visiting The Brick?
Customers can conveniently handle vehicle maintenance and repairs at Mr. Lube and Orchard Ford Services located nearby, making it easy to combine errands during a visit to The Brick.
What entertainment options are available near The Brick that customers might enjoy before or after shopping?
Energyplex Entertainment Centre and McCurdy Bowl offer recreational activities nearby, perfect for family fun before or after visiting The Brick.