Brand Certified
RONA+ Kelowna
3.9(1116 reviews)
Certified by RONA+ Kelowna • Mar 01, 2026
Business Details
1711 Springfield Rd, Kelowna, BC
V1Y5V5, Canada
Certified by RONA+ Kelowna • Mar 01, 2026
(250) 762-7389
Certified by RONA+ Kelowna • Mar 01, 2026
https://www.rona.ca/en?cm_mmc=organic_search-_-yext-_-gmb-_-website&utm_medium=organic_search&utm_source=yext&utm_campaign=gmb&utm_content=website_en
Certified by RONA+ Kelowna • Mar 01, 2026
About
Certified by RONA+ Kelowna • Mar 01, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Kelowna provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Kelowna & start improving your home today!
Details
- DebitAvailable
- Cash onlyNot available
Location
Certified by RONA+ Kelowna • Mar 01, 2026
Hours
Certified by RONA+ Kelowna • Mar 01, 2026
Reviews
3.9
1,116 reviews
5 stars
492
4 stars
322
3 stars
113
2 stars
49
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, lack of assistance, and unresponsive management.
Staff Availability
Customers frequently noted a shortage of staff, leading to long wait times for assistance and difficulty finding help in various departments.
Product Availability
Several customers experienced issues with product availability, including discrepancies between online stock and in-store inventory.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.
- KJKelsy Jering3 days ago1.0Probably the worst location to buy anything, ever. Several people in the store go out of there way to avoid helping. Paint desk will put you on hold for 45 minutes then hang up on you. Leave phone ringing for 35 minutes straight. Endless loop of phone transfers.Terrible customer service everywhere except the contact sales ladies.
- SHSean Haylow3 days ago1.03 visits to get keys cut and ended up without any keys. 1st visit: waited awhile for help, someone helps me and cuts incorrect keys 2nd: no one on staff willing to come and help my re cut new keys 3rd: waited 20+ min for someone to inform me Rona does not have these keys in stock and then get a refund. Wasted over an hour of my time and did not solve my problem.
- RNRoshawn NicholsonFeb 17, 20261.0The two ladies at customer care were awesome but the one at self checkout was nasty. Please put her somewhere else where she dont talk to the public. She clearly hates it...I will never approach her again. Just nasty
- COCraig O'DellFeb 12, 20265.0Excellent experience with Tom! Gave me a great price on an excellent Metabo Reciprocating Saw that was already on discount! Will be back again!
- SMScott MelnykJan 25, 20261.0Multiple experiences with frustrating results, but today was the push over the cliff. Online hours say open to 6. Show up at store to see a simple 8.5x11 printout, not on the main doors, saying they’re closing at 5 (it was 5:06). I was not the only one shaking my head out of frustration. I guess I should have listened to the customer service person who once chastised me about starting projects on Sunday nights. Well, time to head over to Home Depot. Cue: cookie cutter response saying ‘sorry for your frustrating experience…’
Frequently Asked Questions About RONA+ Kelowna
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is Home & Garden RONA / Kelowna's return policy?
You can return non-appliance products within 90 days of purchase in original condition with a receipt for a refund, exchange, or store credit. Exceptions apply; see rona.ca/en/returns-and-refunds for details.
How can I check my order status for purchases from Home & Garden RONA?
Check your order status online with your order number and email address, or log in to your RONA account. Email updates will notify you of changes. Visit rona.ca/en/track-order for more info.
Does Home & Garden RONA / Kelowna offer delivery services?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery for large items costs $79 in most stores. Contact the local store or visit rona.ca/en/online-purchases for more details.
What are the store hours for Home & Garden RONA / Kelowna?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 8:00 PM, and Sunday 8:00 AM to 6:00 PM. Holiday hours may vary; for example, November 11 is 8:00 AM to 6:00 PM.
Where is Home & Garden RONA / Kelowna located?
The store is located at 1711 Springfield Rd, Kelowna, BC, V1Y5V5, Canada.
Can someone else pick up my order on my behalf at Home & Garden RONA?
Yes, a person 16 or older can pick up your in-store order if they bring a copy of the confirmation email and a government-issued photo ID.
Are there any nearby food options near Home & Garden RONA / Kelowna?
Yes, nearby you can visit Tim Hortons for coffee and snacks, Subway for sandwiches, and YLW Pizza and Pasta or Samosa Place for Italian and Indian cuisine. They are great spots to grab a bite before or after shopping.
What nearby automotive services are available close to Home & Garden RONA / Kelowna?
Nearby auto services include Bubbles Car Wash for detailing, CSN Springfield for repairs and towing, Motor Werke for automotive repairs, and Springfield Auto Body for collision repairs.
Are there nearby government services to Home & Garden RONA / Kelowna?
Yes, ICBC Claim Centre and ICBC Driver Licensing are nearby, as well as Kelowna Driver Licensing services. These can be helpful if you need licensing or claim services during your visit.
Does Home & Garden RONA / Kelowna accept PayPal for online payments?
Yes, you can pay for your online purchases using PayPal for a fast and secure transaction.
Brand Certified Facts from RONA+ Kelowna
RONA+ Kelowna partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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