The Brick

4.4
195 reviews

About

Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet. We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • Wheelchair accessible entranceAvailable

Location

The Brick
624 Pratt Rd, Gibsons, BC
V0N 1V0, Canada

Hours

Reviews

4.5
190 reviews
5 stars
146
4 stars
18
3 stars
8
2 stars
6
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, helpful, and knowledgeable, providing excellent service throughout the purchasing and delivery process.

Product Quality

Customers express satisfaction with the quality of furniture and appliances purchased, often highlighting specific items like mattresses and couches.

Delivery Experience

Delivery teams are noted for being professional, punctual, and careful, contributing positively to the overall customer experience.

Sales Staff

Sales representatives, particularly Anthony and Don, receive high praise for their expertise, patience, and ability to assist customers in making informed decisions.

Issues with Returns

Some customers reported difficulties with the return process and dissatisfaction with handling defective products, indicating a need for improvement in this area.
  • AT
    Amythyst T
    Dec 31, 2025
    5.0
    I bought a dryer in person and had a positive experience with Anthony. He was helpful and understood my requirements when assisting me in choosing the right one. Later on, I called the store when I wasn’t able to visit in person and purchased a mattress set by phone. That interaction was also very pleasant and efficient. Overall, my experience with the staff here has been great and I will shop here again.
  • FS
    Farshid Soltani
    Dec 30, 2025
    5.0
    Update: I received a very good custom care from the owner of the store later which was very appreciative, also I purchase a few more items from the store, Antony was the dales person who helped me and he went above an beyond a normal sales process. The following is my original comment which I updated it above: Not a good experience shopping at this store, my order supposed to arrive before the new year and I mentioned it to the sales person at the time of purchase, when I called in, I’ve been told that their warehouse didn't put my order into their delivery truck for some unknown reason! and they are sorry my order cannot be delivered on time! Customer service 101: When you promise you got to fulfill
  • MS
    Matt Sauve
    Dec 25, 2025
    5.0
    November 28, 2025 I bought a Sealy Posturepedic Luxury Crown Jewel Resort Paradiso Euro Pillowtop Mattress along with a BEDGEAR Dri-Tec Performance Mattress Protector which I'm loving. Thanks to the staff which are extremely friendly and helpful.
  • DJ
    Deborah Josephine
    Dec 12, 2025
    5.0
    Bought a bed frame in a rush because my room has a leak and the employees were super empathetic and informative. Every time I shop here I feel well taken care of. A great big thank you to the brick.
  • BF
    Bella F
    Nov 30, 2025
    5.0
    The staff here are always super helpful and knowledgeable. It’s nice having a reliable furniture business on the coast that ships right to your house! Also, it’s always a positive shopping in person rather than online as they often have in-store discounts that you can’t see online.

Frequently Asked Questions About The Brick

What is your return policy?

Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.

I found a lower price on an item I purchased last week. Do you have a price guarantee?

Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.