Sun Valley Pools and Spas

Reviews

• TR

  Tina Ronse

  Jan 16, 2026
  5.0
  I am so pleased with Sun Valley pools and spa as they were, very efficiently, able to install a new tub within just over a week. I’ve been so impressed with this family run business. The installers were terrific and, Randy, in particular, revealed great organization and helped us with the maintenance of our new spa! We are thrilled!
• KB

  Kirstin Blake

  Dec 21, 2025
  1.0
  Our first experience in the store with my husband and our small baby. They two females in the store were so sweet and kind. Even gifting my son a small rubber duck. We then bought the supplies to close our pool, being first time pool owners we inquired about how much it would cost us to have some come from their store to help us close the pool. No problem with the cost. Being busy full time workers renting in this new home, we still were in need of help and called them some time later to ask for them to come by. We were told the first time someone would call us back, no one ever did. We then called back again, and asked got passed over to the owner, he informed us he needed to speak to the owner of the house-who lives in the Middle East & has asked us to take care of the house including the pool & not be bothered. Time & weeks has passed waiting for callbacks from them, so we call back. We are are passed back to the owner again who informs my husband he sent a letter they refuse to come for help, and will not be coming by. I think the most frustrating part was that complete lack of communication, not once in our many calls or in person did they inform us about their “rules” or why they possibly might not be able to come to our home. They even in fact knew we were renters. There was no communication to us, just a promise to call back, which was a lie. Frustrating run around, no solution or even offer to just run through it with us on the phone. Happy to take down this review, if the situation is resolved. As a local and lover of the Valley, and a mom I always want to support local but this was saddening representation. :( **edit to add. Went to another place. (they came out no problem) The service man who came out mentioned asked us where we had problems with prior, we told them here and the man reported he hear that OFTEN from customers about their bad experiences at Sun Valley.
• AR

  Amy R

  Dec 9, 2025
  5.0
  I cannot express how incredible the staff are from the sales to the install team. Fantastic is an understatement. Thank you so much for everything and going so above and beyond! I highly recommend this company!!
• NP

  Nick Pletsch

  Nov 14, 2025
  5.0
  Great service to help me pay over the phone and have my friend pick it up for me. The part was an exact fit so I appreciate their knowledge and quick turnaround. My tub is as good as new.
• RL

  richard lingel

  Oct 26, 2025
  1.0
  Poor service. Cost me $800 .

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