Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
678 reviews
5 stars
550
4 stars
60
3 stars
12
2 stars7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and knowledgeable staff, highlighting their helpfulness and lack of pressure during the sales process.
Delivery Experience
The delivery team received positive feedback for being punctual, polite, and efficient, with many customers appreciating the setup assistance provided.
Product Quality
Customers expressed satisfaction with the quality of products purchased, often noting good deals and value for money.
Installation Issues
Some customers reported dissatisfaction with the installation service policy and delays in warranty repairs, indicating a need for improvement in this area.
- LHLinda Holmes3 days ago5.0Courteous, efficient delivery, right to our bedroom! Very pleased with the service!
- KMKen Matthews3 days ago5.0Product arrived in good condition. Was carefully placed in my living room. The delivery people were very polite. The sofa is a great fit to my home. I’m very happy with every part of dealing with the Brick
- KNK N6 days ago5.0Customer service is always good! We’ve never had any problems, and if we had questions or concerns they were answered. The delivery for our furniture was great!
- LMLou MackeyDec 28, 20255.0They were on time, carefully placed chairs, unwrapped, made sure they were even on the floor. Cleaned up afterwards. Can't ask for anything more than that! thank you !
- MCMelissa ChamberlinDec 27, 20255.0Dealt with Chris MacDonald from duncan bc Exceptional service .delivery guys were awesome as well in and out in 20 mins
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference, with some conditions. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pick up. Refunds are made to the original payment method; deposits on special order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers elsewhere, and some items ship via Canada Post. Delivery to the US is not available.
What are The Brick's store hours?
The Brick in Duncan is open Monday-Wednesday and Saturday 10am-6pm, Thursday-Friday 10am-8pm, Sunday 11am-6pm, with holiday hours available on their website.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What nearby places can I visit along with The Brick?
Nearby, you can visit Glow Juicery and Organic Cafe for refreshments, Budha Yoga for wellness classes, and the Community Farm Store for health foods, making your shopping trip diverse and enjoyable.
How can the nearby 897 Juice Bar enhance my visit?
You can enjoy a break or grab a drink at 897 Juice Bar, located near The Brick, adding to your shopping experience in the area.
Are there health and wellness services near The Brick?
Yes, nearby are The Cleansing Room health spa and Summit Acupuncture center, offering physical therapy, acupuncture, and holistic nutrition services.