Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada ā including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
645 reviews
5 stars
522
4 stars
56
3 stars
12
2 stars7
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful nature of the sales staff, particularly highlighting individuals like Mike and Angie for their exceptional service.
Delivery Experience
The delivery team received high marks for being punctual, efficient, and courteous, with many customers appreciating the tracking system and communication prior to delivery.
Sales Process
Many reviews noted a smooth and stress-free purchasing experience, with sales associates providing valuable assistance without being pushy.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, often mentioning good deals and value for money.
Overall Satisfaction
The majority of reviews reflected a positive overall experience, with many customers indicating they would return for future purchases.
- JMJanice McKee3 days ago5.0Mike Evans was very helpful, knowledgeable about our appliance purchase. Took the time to answer our questions. Thank you
- MHMary HarrisonNov 10, 20255.0In need of a dishwasher we were only helped at the Brick, even after going to three other places first. Kendall was super helpful and friendly, giving us all our options and helping us find what we needed. It sure is nice not being ignored when trying to spend our money!
- RBRose BennettNov 7, 20255.0An easy purchase, gas stove identical to one we've had at a previous home, also from The Brick. Nice salesman, cheery and efficient delivery fellows. Very happy with service all around!
- LFLisa FiegeNov 6, 20255.0Had a great service transaction with the Brick in Duncan. Kendall F provided exceptional service with no pressure. She was friendly and provided all the information I was seeking quickly and with pleasure. Definitely will be back to this store for future purchases. Thank you Kendall for you great friendly and knowledgeable service you provided.
- JGJeff GordonNov 2, 20255.0I recently purchased a new couch from The Brick, and I have to give a shout-out to my sales consultant, Mike Evans. Their service was excellent from start to finish. They were highly knowledgeable about the different sofa materials, sizes, and comfort levels, and they didn't push me toward the most expensive option. Instead, they took the time to understand exactly what I needed for my space. šÆ
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day ā no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference, with some conditions. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pick up. Refunds are made to the original payment method; deposits on special order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers elsewhere, and some items ship via Canada Post. Delivery to the US is not available.
What are The Brick's store hours?
The Brick in Duncan is open Monday-Wednesday and Saturday 10am-6pm, Thursday-Friday 10am-8pm, Sunday 11am-6pm, with holiday hours available on their website.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What nearby places can I visit along with The Brick?
Nearby, you can visit Glow Juicery and Organic Cafe for refreshments, Budha Yoga for wellness classes, and the Community Farm Store for health foods, making your shopping trip diverse and enjoyable.
How can the nearby 897 Juice Bar enhance my visit?
You can enjoy a break or grab a drink at 897 Juice Bar, located near The Brick, adding to your shopping experience in the area.
Are there health and wellness services near The Brick?
Yes, nearby are The Cleansing Room health spa and Summit Acupuncture center, offering physical therapy, acupuncture, and holistic nutrition services.