Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
261 reviews
5 stars
197
4 stars
32
3 stars
14
2 stars
5
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Amanda and Brandi.
Product Selection
The store offers a wide variety of furniture and appliances, with many customers expressing satisfaction with the selection available.
Delivery Issues
Some customers reported issues with delivery dates not being met, leading to frustration and dissatisfaction.
Pricing
Customers generally found the prices to be reasonable and appreciated the value for money, often mentioning good deals.
Store Environment
The store layout was described as clean and bright, contributing to a positive shopping experience.
- EBEvan Benson2 days ago5.0We came in to buy a mattress but were a day late and missed the sale. Amanda honoured the sale price anyways and helped us set up for a later pick up to accommodate our schedules.
- TDTraci DesRochesOct 31, 20255.0I came in knowing roughly what I wanted. Found the couch very easy on the floor. Amanda Ackerman came over and helped. She was amazing and made use I know all I needed to know about it and was very clear with my price. It was a very smooth transition and she even got me help getting it in my truck. I am very satisfied with my purchase and very thankful for Amanda and all her help.
- KLKatherine LaurienteOct 27, 20253.0T h e i r price point is fairly average and they did have some nice furniture in the store but I found the staff member who was quote-unquote helping me to be quite abrupt and unfriendly. I don't know if it was because I did not have a lot of money to spend or because I was wearing a mask and gloves because of my rare illness and that seems to be an issue in this town sometimes. But at this point I do not feel inclined to go back there.
- AMAndrew MayesOct 18, 20255.0Kartik worked hard to get us the best savings on our appliances. Delivery was on time and efficient.
- CSCraig SimenoffOct 11, 20254.0Nice clean bright layout of store. Amanda was great and helped find up a new bed for our new home.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please visit The Brick's Satisfaction Guarantee page for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the exact brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Orders can be cancelled with refunds available prior to delivery or pick up. Refunds are made to the original payment method, with some conditions for cash payments and special orders.
What payment options are accepted at The Brick in Cranbrook?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick Cranbrook store hours?
The store is open Monday to Saturday from 9:00 AM to 6:00 PM and closed on Sundays. On holidays like November 11, it opens from 12:00 PM to 5:00 PM.
Does The Brick in Cranbrook offer delivery and curbside pickup services?
Yes, services include curbside pickup, regular delivery, and no contact delivery options.
What brands does The Brick carry?
The Brick carries a variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Tempur-Pedic, JBL, and many more.
What can I find near The Brick store in Cranbrook?
Nearby places include Aaron's (appliance and electronics store), Westburne (electrical supply store), and The Salvation Army - Cranbrook (thrift store). You might visit these for complementary shopping or services.
Are there other home-related stores near The Brick Cranbrook?
Yes, nearby you can find Aaron's for appliances and electronics, Westburne for electrical supplies, and various plumbing and hardware stores like Wolseley and Bruder Plumbing and Heating.
Can nearby businesses help with home improvement after shopping at The Brick?
Absolutely. Businesses like Brandon Plumbing and Heating, Westburne electrical supply, and Geoff's Contracting are nearby and can assist with installation, repairs, and related services.