Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
269 reviews
5 stars
205
4 stars
32
3 stars
14
2 stars
5
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The sales staff, particularly Amanda and Brandi, received high praise for their helpfulness, knowledge, and friendly demeanor, making the shopping experience enjoyable for many customers.
Product Selection
Customers appreciated the variety of furniture and appliances available, noting that the store had good quality options at reasonable prices.
Delivery Experience
The delivery team was frequently mentioned as professional and efficient, contributing positively to the overall customer experience.
Mixed Experiences
While most reviews were positive, there were a few mentions of dissatisfaction regarding customer service and delivery issues, indicating some inconsistency.
- DBDarlene Bell1 day ago5.0My go-to place to replace household appliances. Excellent and efficient service from time walk in door. Particularly appreciate they will remove appliance being replaced.
- DBDenise Blackburn6 days ago5.0Great customer service, always super helpful staff! Can’t say enough good things about the brick in Cranbrook
- KRK RDec 29, 20255.0I received my new fridge from the Cranbrook Brick Dec 28th 2025. The movers assigned to us were Cameron and Mike. Both were very polite and professional. They had a very difficult task getting that fridge into my house. They helped me remove my door to make room and then got that fridge passed a very icey driveway. Really appreciated there work. I would recommend a bonus for these two fine gentlemen. We will definitely be buying more from the Brick. Thank you! Kent and Tina.
- DLDean LathamDec 25, 20255.0The sales girls were great to deal with. Made my day
- DCDylan CorbiellNov 28, 20255.0Amazing sales team. Especially impressed with the delivery team, they were careful, joyful and professional. My interaction with them was a pleasure and I appreciate this since it was a snowy day and imagine this is not the easiest time to deliver a bed and big frame. Thanks
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please visit The Brick's Satisfaction Guarantee page for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the exact brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Orders can be cancelled with refunds available prior to delivery or pick up. Refunds are made to the original payment method, with some conditions for cash payments and special orders.
What payment options are accepted at The Brick in Cranbrook?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick Cranbrook store hours?
The store is open Monday to Saturday from 9:00 AM to 6:00 PM and closed on Sundays. On holidays like November 11, it opens from 12:00 PM to 5:00 PM.
Does The Brick in Cranbrook offer delivery and curbside pickup services?
Yes, services include curbside pickup, regular delivery, and no contact delivery options.
What brands does The Brick carry?
The Brick carries a variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Tempur-Pedic, JBL, and many more.
What can I find near The Brick store in Cranbrook?
Nearby places include Aaron's (appliance and electronics store), Westburne (electrical supply store), and The Salvation Army - Cranbrook (thrift store). You might visit these for complementary shopping or services.
Are there other home-related stores near The Brick Cranbrook?
Yes, nearby you can find Aaron's for appliances and electronics, Westburne for electrical supplies, and various plumbing and hardware stores like Wolseley and Bruder Plumbing and Heating.
Can nearby businesses help with home improvement after shopping at The Brick?
Absolutely. Businesses like Brandon Plumbing and Heating, Westburne electrical supply, and Geoff's Contracting are nearby and can assist with installation, repairs, and related services.