Brand Certified
The Brick
4.5(281 reviews)
Certified by The Brick • Feb 22, 2026
Business Details
501 Slater Rd NW, Cranbrook, BC
V1C 4Y5, Canada
Certified by The Brick • Feb 22, 2026
(250) 417-3235
Certified by The Brick • Feb 22, 2026
http://www.thebrick.com
Certified by The Brick • Feb 22, 2026
About
Certified by The Brick • Feb 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Feb 22, 2026
Hours
Certified by The Brick • Feb 22, 2026
Reviews
4.5
281 reviews
5 stars
216
4 stars
32
3 stars
14
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual associates like Kartik and Amanda.
Product Knowledge
Reviewers highlighted the staff's expertise in explaining product options and assisting with selections, contributing to a positive shopping experience.
Delivery Experience
The delivery team received commendations for their professionalism and efficiency, making the delivery process smooth and satisfactory for customers.
Store Environment
The store was noted for its clean layout and good selection of products, enhancing the overall shopping experience.
Sales Experience
Customers appreciated the low-pressure sales approach, allowing them to browse comfortably while receiving assistance when needed.
- NMNancy MironuckFeb 14, 20265.0We purchased from the Brick today with great assistance from the sales person, Karik Sharma. He was very helpful and made our shopping experience very good. He is knowledge about products and has a good personality for interacting with others.
- JRJoey RomeoFeb 13, 20265.0Dealt with Kartik on some furniture. Such a nice and friendly man. Was very helpful and wasn’t following us around and just let us take our time. I’d highly recommend Kartik!
- TFTisha FlintFeb 7, 20265.0We originally went shopping on Boxing Day looking to replace an old worn out sectional in our rumpus room in the basement. We were greeted by Kartik who was super friendly, very knowledgeable and not at all pushy. He helped us find exactly what we were looking for and eventually we left the store ordering a matching set for our living room as well. We highly recommend the Brick and Kartik and will seek him out every time we are in need of new furniture or appliances in the future.
- MPMarnie PlantFeb 5, 20265.0We found the sofa & love seat that was perfect for our home thanks to Kartik. Kartik was knowledgeable about the products & very helpful in assisting us, he explained the options of each style and checked availability dates before placing our order. Having the items on display for us to look at & try out made our decision so much easier, no guess work.The furniture arrived on time & was delivered on the day we arranged. I would recommend The Brick to anyone looking for furniture, great selection & great staff
- JPJudy ParkinJan 30, 20265.0Truly the best sales team and staff we’ve ever dealt with in our many years, in different provinces, and towns. Our fridge warranty was dealt with promptly! We just bought a new sectional and Kartik Sharma was an absolute gem to deal with! Asked questions. Answered our questions and made sure we were completely satisfied with our choice. We’ll be back!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website