The Brick

Reviews

• AD

  Amber D

  1 day ago
  1.0
  Update: requested that the manager call me back today and once again nobody contacted me! TAKE YOUR BUSINESS ELSEWHERE! I recently purchased a mattress from The Brick that was advertised as medium firmness, but it turned out to be far too soft. When I reached out about the issue, I was told I had to wait 21 days before I could receive a replacement due to store policy. While I understand that some adjustment time may be needed for a mattress that feels too firm, the same does not apply to one that is too soft and if anything, it only gets softer over time. I explained that the mattress was causing me significant discomfort, including sciatica, hip, and back pain, and that I was forced to sleep on my couch during this period. Despite this, no flexibility or urgency was shown. My experience with the sales associate, Adam, was especially frustrating. It was clear that once the initial sale was completed, customer care was no longer a priority to him. He was very pushy for the original sale, dismissive, rushed me during follow up phone calls, and didn’t seem to listen to my concerns. I made multiple attempts to follow up with the store to arrange the replacement delivery, and both Adam and customer service repeatedly told me they would call me back and yet I received no follow-up. To make matters worse, I was never informed that replacing the mattress during the trial period would require me to pay an additional delivery fee of $100. On top of that, I was required to pay another $100 deposit just to reserve my replacement mattress even though my original purchase was of higher value and I already had a credit on file. I was told this amount would be refunded back on my card which it wasn’t!!! When I questioned the delivery fee, Adam told me the only way it could be waived was if I made another purchase from him specifically on another piece of furniture which just proves that all he cares about was commission on sales. At that point, given the poor service and lack of transparency from Adam about additional delivery fee charges, I had no interest in spending more money there and refuse to give them my business moving forward. Overall, this experience highlighted how inflexible The Brick is as a company. Their policies leave no room for reasonable exceptions, even in situations involving customer discomfort and health concerns. Their refund and exchange policy is especially disappointing and makes the entire process far more frustrating than it should be. Based on how I was treated, I will not be returning as a customer!
• MM

  Malcolm Middleton

  4 days ago
  4.0
  Polite and friendly sales people, answered all questions. My only regret is they did not provide removal of any old furniture. Explained it was because of "safety" issues. I believe it was an excuse to avoid reclamation fees etc.
• AG

  Amir Hossein Hessami Ghajar

  Apr 2, 2026
  5.0
  I had such a great experience at Brick ! thanks to Mehdi . He was super friendly and helpful. He took the time to help me find exactly what I was looking for and made some great suggestions too. It’s always nice to meet someone who genuinely cares about their customers. Thank you, Mehdi ! you made my shopping day so much better!
• GT

  Guilherme Trevisan

  Mar 29, 2026
  1.0
  I gave The Brick a second chance after a bad experience years ago, and it was a mistake. We ordered a dining table and chairs, along with a protection plan the salesperson kept pushing (and discounting heavily). Before delivery, they ignored my request to keep a small credit on my account and instead called my wife to push a donation while she was busy, which felt very questionable. On delivery day, the crew damaged our wall and told us to deal with the store. Every single item delivered was scratched, dented, or defective. They also delivered the wrong care kit and said it was not their problem. Customer service was extremely frustrating. They first offered $20 per damaged item instead of replacing them, claimed the damage was “antique,” and even suggested sending a marker so I could fix it myself. The protection plan turned out to be useless. After hours on the phone, they replaced some items, but even the replacements arrived damaged. They refused a full refund, citing policy. Getting even a partial refund and dealing with the wall damage required going through multiple people and a third-party insurer offering far less than repair costs. Overall, poor quality, poor service, and no accountability. I would strongly recommend buying furniture elsewhere.
• AP

  Allan Plan

  Mar 24, 2026
  5.0
  Julie was absolutely amazing to work with! From start to finish, she really took the time to understand our needs, style, and vision for our home. Her attention to detail and level of care truly stood out…nothing felt rushed or overlooked. She made the entire furnishing process smooth and enjoyable, offering thoughtful suggestions while still making sure everything reflected what we wanted. The end result exceeded our expectations, and our home feels both beautiful and perfectly tailored to us. I highly recommend Julie to anyone looking for someone who genuinely cares about delivering quality and creating a space you’ll love!

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