Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Cobble Hill has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.5
394 reviews
5 stars
147
4 stars
96
3 stars
45
2 stars
32
1 star
74
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some noted inconsistencies in product knowledge.
Stock Issues
A recurring theme in reviews is the store's frequent lack of stock on common items, leading to customer frustration.
Customer Service
While some customers reported excellent service experiences, others highlighted poor customer service, particularly from management.
Pricing
Customers noted that prices are generally higher compared to competitors, which affects their willingness to shop there.
Store Condition
The store is described as clean and organized, but the limited selection and stock issues detract from the overall shopping experience.
- TBTrevor BrentNov 8, 20255.0Very helpful staff
- DDDaveNov 1, 20254.0It's convenient to have it in the neighborhood for odds and ends. Prices are up there but Duncan is just far enough away to bite the bullet and buy what you need.
- LCLe CobbleOct 11, 20251.0No service, staff knows nothing and store manger knows even less
- TLTips To Level up In LifeSep 21, 20255.0Friendly good
- MGMichelle GudgeonSep 1, 20251.0Just had the worst customer service from the store manager, he should be fired Do not order anything online to pick up in the store. You either wait 30 min outside for someone to "not" come out or you get very rude service when you go on to pick it up yourself
Frequently Asked Questions About RONA Cobble Hill
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Cobble Hill's return policy?
You can return most products within 90 days in their original condition and packaging with your receipt for a refund, exchange, or store credit. Appliances may have different conditions. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA online order?
Check your order status online using your order number and email, or by logging into your RONA account. Email updates will be sent if your order status changes. More info at https://www.rona.ca/en/track-order.
What delivery options does RONA Cobble Hill offer?
RONA offers free parcel delivery on orders over $49. For large items like appliances, truck delivery is available usually for a $79 fee. Delivery availability and pricing may vary. See https://www.rona.ca/en/online-purchases or contact the store.
What are the store hours for RONA Cobble Hill?
RONA Cobble Hill is open Monday to Saturday from 7:00 AM to 6:00 PM and Sunday from 8:00 AM to 6:00 PM. On holidays like November 11, it operates from 8:00 AM to 6:00 PM.
Does RONA Cobble Hill offer installation services?
Yes, many installation services are available, including appliance, flooring, bathroom, and more. Visit https://www.rona.ca/en/install-services for details and to find participating stores.
Can someone else pick up my order from RONA Cobble Hill?
Yes, a third party aged 16 or older can pick up your order if they bring a copy of the confirmation email and a government-issued photo ID.
What types of products can I find at RONA Cobble Hill?
RONA offers a wide range of products including appliances, building supplies, hardware, furniture, lighting, plumbing, tools, kitchen and bathroom items, outdoor furniture, and more.
Which nearby places can assist with landscaping and gardening needs?
Nearby Central Landscape Supplies Ltd offers landscaping and building supplies, and Xcelcor Services Ltd provides gardening, home cleaning, and landscaping services, useful complements to products you can find at RONA Cobble Hill.
What nearby places can help with home construction and building materials?
Nearby Pacific Homes offers construction services and contracting, and Pacific Truss provides manufacturing and supply of construction materials. These places can support your building projects alongside RONA Cobble Hill’s offerings.
Are there any nearby recreational places to visit when shopping at RONA Cobble Hill?
Yes, Galliers Park is nearby and offers a pleasant outdoor space where you can relax before or after visiting RONA Cobble Hill.