Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,466 reviews
5 stars
1,179
4 stars
138
3 stars
30
2 stars
26
1 star
93
What are people saying?
AI-generated from recent customer reviews
Delivery Experience
Most customers reported a smooth and timely delivery experience, with many praising the professionalism and efficiency of the delivery staff.
Customer Service
Sales staff received high marks for being friendly, knowledgeable, and helpful, particularly highlighting the service provided by specific employees like Hondo and Trudy.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, noting that items arrived in good condition and were easy to assemble.
Communication
Many reviews mentioned good communication regarding order confirmation and delivery timing, contributing to a positive overall experience.
Sales Process
The sales process was generally described as pleasant, with staff providing helpful guidance without being pushy.
- GVGordon VanlaerhovenNov 16, 20255.0We had amazing help from Kaleb. He was very thorough with everything, and he was able to bring the price of our new washer/dryer down to a price we were happy with beating some other local stores.
- KSKayli SartoriNov 16, 20255.0Absolutely blown away with my experience at this store! Don was wondering to deal with and helped us fine the couch of our dreams! We will definitely be back to get a few more items for our new home.. maybe one of their beautiful carpets!
- NSNyomi ShortNov 11, 20255.0Had an awesome experience with Jag. Came in looking for a new mattress and he got us set up with a new one, all paperwork done in record time. Great price as well, and delivery in 2 days! If ur looking to purchase anything from The Brick, Jag is your guy!
- BWBrian WesnerNov 2, 20255.0The Salesman was charming but also knew his product. We found him a pleasure to deal with The delivery men were efficient and personal, and ensured that all was well before leaving our home, a 10 out of 10 so far, let's hope the following years measure up to our recent experience with the Brick.
- DDDeepakshi DidiOct 29, 20255.0Great Shopping Experience! I had a wonderful experience at The Brick. Jag was extremely helpful and made sure I got the best deal for what I needed. The furniture selection was impressive, and the quality exceeded my expectations. Delivery was quick, and the team handled everything professionally. Overall, I’m really happy with my purchase and will definitely shop here again in the future! Jag was very friendly and amazing
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item; refer to the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference subject to conditions detailed on their Price Guarantee page.
Can I cancel my order and receive a refund?
Yes. Orders can be cancelled and refunded any time prior to product delivery or pick up, with refunds processed to the original payment method. Deposits on Special Order items are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What services does The Brick offer beyond product sales?
The Brick provides delivery, product removal, recycling, warranties, installation, assembly, service, and repair services.
What are The Brick's regular store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays from 10:00 to 19:00, and Sundays from 11:00 to 18:00.
Where is The Brick located in Chilliwack?
The Brick is located at 45365 Luckakuck Way, Chilliwack, BC, V2R 3C7, Canada.
What are nearby dining options when visiting The Brick?
Nearby dining includes Boston Pizza, Vita Bella Bistro, Mandarin Garden Buffet, Taco Bell Canada, Eat Fresh Pizza, Hana Sushi Chilliwack, KFC, Subway, and White Spot Chilliwack, providing a range of cuisines for customers before or after shopping.
Are there entertainment or leisure options near The Brick?
Customers can enjoy nearby attractions such as Exit Chilliwack Escape Room, Cottonwood 4 Cinemas, and the Chilliwack Independent Film Festival after their visit to The Brick.
What convenience and other services are available near The Brick?
Near The Brick, customers can find 7-Eleven convenience stores, European Day Spa/Beautique Beauty Lounge for spa services, and Esso Canada for fuel and convenience needs.