Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Chilliwack has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.1
506 reviews
5 stars
249
4 stars
144
3 stars
58
2 stars
19
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported rude interactions and poor service experiences.
Staffing Issues
Several reviews highlighted understaffing, particularly during peak hours, leading to long wait times and difficulty finding assistance.
Product Availability
Customers appreciated the wide selection of products available, but some noted that the store was often out of stock on certain items.
Store Environment
The store was generally described as clean and well-organized, though some customers found it small compared to competitors.
Pricing Concerns
Many customers expressed concerns about high prices, with some noting that they could find better deals at larger competitors.
- CFClayton FosterOct 23, 20255.0I was in the lumber yard and was greeted quickly and had the materials loaded up in the truck within a few minutes. Payment was easy and off we went. Friendly staff.
- JJJimmy JimdogOct 15, 20255.0Great customer service
- MJM. JayOct 12, 20251.0They close before the posted time then look at you from the cash and don’t make an effort to unlock the door even though they are all standing there watching the clock to leave. Last week when I asked for an item I did not see on the shelf they directed me to go back “it should be there”. I feel like I am creating work for them by shopping there. In addition their hours are incorrect on Google. You never get treated that way at Home Depot. Big box stores become big for a reason. Good bye Rona…..
- R探险家RamonaOct 9, 20254.0It is hard to find help. When we needed.to find help.we literally had to chase them down and request tye overwhelmed cashier to call for help as there had been 10 people on tbe till and 3 people needing help to find things. As we did find someone,each got their own person. The help was professional and educated.
- TCTiffany CollinsSep 8, 20255.0Great customer service! Wide selection
Frequently Asked Questions About RONA Chilliwack
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Chilliwack's return policy?
Products (except appliances) can be returned within 90 days in original condition with receipt for refund, exchange or store credit. See RONA's website for exceptions.
How can I check my order status with RONA Chilliwack?
You can check your order status online by entering your order number and email or logging into your RONA account. Email updates are sent if status changes.
Does RONA Chilliwack offer delivery and curbside pickup?
Yes, RONA offers delivery service and curbside pickup options. Delivery is free for parcel shipments over $49 and truck delivery is available for larger items for a fee.
What are RONA Chilliwack's store hours?
The store is open Monday to Saturday from 7:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM, with holiday hours on November 11 from 8:00 AM to 6:00 PM.
Which brands are available at RONA Chilliwack?
RONA Chilliwack carries popular brands including KitchenAid, Dyson, Dewalt, Husqvarna, Broil King, Weber, Kohler, Bosch, Whirlpool, and more.
What installation services does RONA Chilliwack provide?
They offer installation services such as appliance installation, roofing, stove and fireplace showroom, flooring installation, cabinetry, windows and doors, and bathroom renovations.
Where is RONA Chilliwack located?
RONA Chilliwack is located at 45656 Yale Road West, Chilliwack, BC, V2P2N3, Canada.
Are there any nearby automotive dealers close to RONA Chilliwack?
Yes, nearby automotive dealers include Chilliwack Kia, Bannister Kia Chilliwack, and SMS Motors Chilliwack, which could be useful if you need vehicle services before or after visiting RONA.
What convenient stores are near RONA Chilliwack?
711 and 7-Eleven convenience stores are nearby, making it easy to grab snacks or essentials during your visit to RONA Chilliwack.
Are there any fitness or gym facilities near RONA Chilliwack?
Elite Ninja Development, a boot camp and gym facility, is close to RONA Chilliwack, providing options for fitness enthusiasts visiting the area.