About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
508 reviews
5 stars
402
4 stars
55
3 stars
12
2 stars4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the staff, particularly highlighting sales representatives like Dustin and Rene.
Delivery Experience
Many reviews noted the efficiency and courtesy of the delivery team, with specific mentions of Cam and Craig for their excellent service.
Store Environment
The store was described as welcoming, well-organized, and had a good selection of products, contributing to a positive shopping experience.
Communication Issues
Some customers reported problems with communication regarding delivery timelines and service expectations, leading to dissatisfaction.
Overall Satisfaction
Despite some negative experiences, the majority of reviews reflected a high level of satisfaction with purchases and service.
- EHEva Hernandez5 days ago5.0Cam and Devon made delivery of our freezers a breeze. Fast, friendly and efficient. Thanks!
- GKgreg kreutz5 days ago5.0Punctual and Professional! As a small business owner in the Kootenays I can truly appreciate these qualities. Great work in the fresh snow as well!
- LJlaura johnsonJan 5, 20265.0Great service, delivered on the day my product arrived, clear communication and friendly delivery drivers. Thanks Cam and Devon from the Brick in Castlegar, and Rene at the store who was super helpful too.
- TTTraceyJan 3, 20265.0Cam and Devon delivered my appliances with awesome efficiency and were very careful to not ding any walls. I have a very small kitchen so I appreciated the care they took. I couldn’t believe how quick they were.
- MDMani DulayDec 16, 20255.0came in for a delivery with my trailer, and the respect and hospitality I received at The Brick were truly outstanding. Mark, along with his entire team, treated me with so much kindness and professionalism. They even allowed me to relax in a massage chair and made me feel completely at ease after a long drive. On top of that, they brewed a fresh, hot pot of coffee for me. In my three years of trucking, I honestly haven’t experienced this level of hospitality anywhere else. The store is welcoming, well-organized, and beautifully set up with attractive items for customers. Big respect to Mark and his whole team—they are genuinely generous people. I strongly encourage the people of Old Town to visit The Brick. Highly recommended!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase from The Brick or a competitor, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded before product delivery or pickup. Refunds are processed to the original payment method. Deposits on special orders are non-refundable.
What services are offered for product delivery and pickup?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are The Brick store hours in Castlegar?
The store is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 5:00 PM, including specified holiday hours.
Which payment methods does The Brick accept?
The Brick accepts American Express, cash, financing, MasterCard, and Visa payment options.
What brands of furniture and appliances are available at The Brick?
The Brick offers a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many others for furniture, electronics, and appliances.
What nearby places can customers visit when shopping at The Brick in Castlegar?
Nearby places include Trowelex Rentals & Sales for industrial equipment, MapleMirch restaurant for dining, and Castlegar ReStore for thrift shopping, offering convenient options before or after your visit to The Brick.
How can nearby automotive services assist customers visiting The Brick?
Customers can access nearby automotive services such as South End Auto Sales, Castlegar Muffler Ltd., and Kenton's Auto Body & Hull Painting for vehicle needs while shopping at The Brick.
Are there nearby home improvement and equipment suppliers around The Brick?
Yes, nearby places like Bobcat of Castlegar and Nufloors provide building supplies and home improvement products, which can complement your shopping experience at The Brick.