Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
332 reviews
5 stars
236
4 stars
33
3 stars
18
2 stars
9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly Jas Sangha, who was frequently mentioned for his knowledge and assistance.
Delivery Issues
Several reviews highlighted problems with delivery timing and setup, including late deliveries and issues with the installation of products.
Product Knowledge
While many customers appreciated the product selection, some noted a lack of information regarding product inclusions, leading to additional expenses.
Warranty Concerns
There were multiple complaints regarding the warranty process, with customers expressing frustration over unfulfilled promises and poor customer service related to warranty claims.
- EBElvira Berry2 days ago3.0We were happy with the delivery people of the washer dryer…. It only took 8 weeks for the Brick Warranty to finally get us our replacement…probably won’t deal with the Brick again…
- CHCarolyn Holyome2 days ago5.0Excellent service. The guys were respectful, efficient and careful. They texted to let us know when they were expected to arrive. Will recommend.
- MCMichael R (cuddlemonkey)Jan 3, 20262.0Goods look impressive in store but don't necessarily match each other, aren't likely to be durable and appear overpriced for what they are.
- JBJanice BaikieDec 26, 20255.0Always great service at the Brick Campbell River. I love that if you get an extended warranty, you can use that same amount as a credit if you don't use the extended warranty before it ends. We recently bought several hundred dollars worth of items for very little thanks to the warranty expiring on furniture we bought 5 years ago. No issues at all with the original furniture and now we have upgraded coffee table and side tables!
- RARemi ADELASOYEDec 13, 20251.0I ordered a bed frame online that was meant to be delivered on the 29th of November. Once the order was made,I received a pushy phone call to purchase warranty. When I refused to purchase the dodgy warranty, then I was informed that I have to pay about $300 dollars for the delivery and setting up the bed. The delivery happened two weeks late. On the day of delivery, the lead delivery wouldn’t set up the frame, until I insisted. Midway through setting up the bed frame, he called his boss, who asked them to abandon the set up ,midway. They only completed the set up after I threatened legal action. The set up was done in a hurry, with shaky frame ,and I have to readjust and tighten the bolts myself. The customer service is appalling. Why would I want to go back to the Brick?
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item; refer to the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee?
Yes, The Brick refunds the difference if the same brand and model is found at a lower price within 30 days of purchase, subject to conditions.
Can I cancel my order and get a refund?
Orders can be cancelled and refunded prior to delivery or pickup; refunds are issued to the original payment method, with some exceptions for special orders.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving the product at a Brick store.
What delivery services does The Brick provide?
Premium Delivery Service is available in most areas, either through The Brick's team or third-party couriers; delivery to the USA is not available.
What are the store hours for The Brick in Campbell River?
Open Monday to Saturday from 10:00 to 18:00, and Sunday from 11:00 to 18:00, including holidays like November 11 with special hours.
Which payment methods are accepted at The Brick?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
What brands does The Brick carry?
The Brick offers various brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and more.
How can nearby hotels benefit customers visiting The Brick?
Guests at nearby Heritage River Inn or Rustic Motel can conveniently shop at The Brick for furniture and appliances during their stay in Campbell River.
What automotive services or stores are near The Brick?
Nearby locations like EagleCraft, Coastline Mazda, and Island Owl Mazda offer automotive and boat services to complement shopping at The Brick.
Are there dining options close to The Brick?
Customers can enjoy meals or smoothies at Ideal Cafe, located near The Brick, before or after their shopping visit.