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RONA Burnaby has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.9
1,015 reviews
5 stars
438
4 stars
272
3 stars
147
2 stars
45
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were notable complaints about inconsistent service and a lack of knowledge among some employees.
Product Availability
Customers expressed frustration over limited stock and difficulty finding specific items, with some noting that the store often lacks essential products.
Store Condition
Several reviews highlighted cleanliness issues, particularly in the bathrooms, and described the store as disorganized and messy.
Pricing
The store is perceived as having competitive prices, but some customers found it to be more expensive than competitors like Home Depot.
Staff Knowledge
There were mixed reviews regarding staff knowledge, with some customers praising knowledgeable employees while others reported unhelpful or rude interactions.
- JJJulie3 days ago1.0No one answered my call in Plumbing so I tried all Departments, Manager and Asst Manager, No answer means no sales and no recommendations.
- DADwayne AttardOct 30, 20254.0Staff there are really interactive and helpful
- MSModern swkOct 28, 20253.0My family has been shopping at this location for well over a decade. There’s been a very noticeable decline in the employees’ knowledge, though most have still remained incredibly kind and helpful to the best of their abilities. However, over the past several months, some of the newly hired employees have become increasingly painful to interact with. Ignorant of company policy, unaware of the basics of their own job, and carrying a holier than thou attitude. I’ve started avoiding this location entirely because of those select employees. Absolutely disgraceful to the customers and the rest of the staff
- GFGabriella FrancoOct 27, 20253.0Difficult to find things. Sometimes the staff is super helpful but it's inconsistent. Al my OST every time I've gone there's a huge line because the register is really slow (I assume it's the POS system, but it's frustrating nonetheless). Their garden center is only stocked for a couple of months and limited options.
- HHHelenaOct 18, 20253.0Not to impressed with this store ,even the key machine is not working ,does not have the things that i wanted, like options of things That did it for me i must find a better place . And not cheap either. C_YA! Adios amigos
Frequently Asked Questions About RONA Burnaby
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Burnaby's return policy?
You can return most products within 90 days of purchase in original condition with receipt for a refund, exchange, or store credit. Appliances have specific conditions. See rona.ca/en/returns-and-refunds for details.
How can I check the status of my order placed with RONA Burnaby?
Check your order status online by entering your order number and email or logging into your RONA account. Email updates are sent when your order status changes. Visit rona.ca/en/track-order for more info.
Does RONA Burnaby offer delivery and curbside pickup services?
Yes, they offer curbside pickup and delivery services. Delivery is free for parcel shipments on orders of $49 or more. Larger items have a delivery fee, generally $79. Contact the store or visit rona.ca/en/online-purchases for details.
What payment methods are accepted at RONA Burnaby?
Visa, MasterCard, RONA credit card, cheques, and PayPal are accepted for online purchases. Cash payments are accepted in-store only.
What are the store hours for RONA Burnaby?
Monday to Friday, 6:00 AM to 9:00 PM; Saturday, 7:00 AM to 8:00 PM; Sunday, 8:00 AM to 8:00 PM. Holiday hours vary; for example, on November 11, 2025, they are open 8:00 AM to 6:00 PM.
Are installation services available at RONA Burnaby?
Yes, many installation services including appliance, flooring, roofing, bathroom, windows, and more are offered. Visit rona.ca/en/install-services for details and pricing.
Can someone else pick up my order from RONA Burnaby?
Yes, you may designate a third party aged 16 or older to pick up your order. They must bring a copy of the confirmation email and government-issued photo ID.
What nearby places can I visit around RONA Burnaby?
Nearby places include Minute Key for locksmith services, RBC Royal Bank for banking needs, and Waves Coffee for refreshments. These can be convenient to visit before or after your RONA shopping trip.
How can nearby services like Minute Key help when shopping at RONA Burnaby?
Minute Key, a nearby locksmith service, can assist if you experience lock-related issues while shopping or after, providing convenient access to key services close to RONA Burnaby.
Are there food options near RONA Burnaby for a quick meal?
Yes, Burger King and Waves Coffee are nearby, offering fast food and coffee options, perfect for grabbing a meal or refreshment before or after visiting RONA Burnaby.