Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Abbotsford has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.6
609 reviews
5 stars
231
4 stars
153
3 stars
82
2 stars
38
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, particularly from management.
Staff Knowledge
While some employees are praised for their helpfulness and product knowledge, others are criticized for being untrained and unable to assist customers effectively.
Store Condition
Multiple reviews mention the store's cleanliness and organization as poor, with dirty facilities and a disorganized layout affecting the shopping experience.
Product Availability
Customers frequently express frustration over the lack of stock and availability of items, leading to dissatisfaction with their shopping experience.
Positive Experiences
Despite the negative feedback, some customers report positive interactions with specific staff members, highlighting the potential for good service when employees are engaged.
- JBJenn Barrett5 days ago5.0Big thanks to the staff for helping me find a cleance item that was hiding in plain sight. Kieran and Nicole knew what they were looking for and all the possible places it might be. Took a few minutes but they found it!
- GTGary TillackNov 7, 20255.0Fantastic service! Nicole and the staff are incredibly helpful!
- MNMegan NunnerOct 23, 20255.0Very good experience at Rona today!
- MBMike brodieOct 23, 20255.0Nicole was very helpful!
- ABAmanpreet BrarOct 8, 20255.0Komal helped me in finding right product and I am really impressed by her knowledge about the store. She knew everything that I asked for. I really appreciate her hard work.
Frequently Asked Questions About RONA Clearbrook
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Clearbrook's return policy?
You can return most products (except appliances) within 90 days in original condition with receipt for a refund, exchange, or store credit. See our website for exceptions.
How can I check the status of my order from RONA Clearbrook?
Check your order status online via your order number and email or RONA account. Email updates are sent if your order status changes.
Does RONA Clearbrook offer delivery and curbside pickup?
Yes, they provide curbside pickup and delivery services. Parcel delivery is free on orders over $49, with truck delivery available at most stores for $79. More details are on the website.
What are the operating hours of RONA Clearbrook?
Open Monday to Friday from 7:00 AM to 7:00 PM; Saturday from 8:00 AM to 6:00 PM; Sunday from 8:00 AM to 6:00 PM. Holiday hours vary.
What types of products does RONA Clearbrook sell?
They offer a wide range including appliances, flooring, tools, hardware, paint, lighting, plumbing, outdoor furniture, and building supplies for home improvement and renovation.
Does RONA Clearbrook provide installation services?
Yes, installation services are available for appliances, flooring, cabinets, decks, roofing, windows, plumbing, and more. Details can be found on their installation services webpage.
How can I pay for purchases at RONA Clearbrook?
Payments can be made with Visa, MasterCard, RONA credit card, cheque, or cash in-store. PayPal is also accepted online for a fast and secure payment.
Where can I pick up my online order at RONA Clearbrook?
When notified, go to the store's designated pick-up zone with a photo ID and confirmation email. Curbside pickup is available by calling the store when parked in designated spots.
What nearby places can help me plan my visit to RONA Clearbrook?
Nearby places include Pro Desk at RONA for building supplies and RONA Abbotsford for additional home improvement needs. After shopping, you can visit nearby restaurants like Pho Abbotsford Number 1 or Starbucks for a meal or coffee.
Are there nearby financial services around RONA Clearbrook for convenient banking?
Yes, nearby financial services include BMO Bank of Montreal and Khalsa Credit Union, which can be useful for banking needs while visiting RONA Clearbrook.
What nearby service providers are close to RONA Clearbrook for counseling or legal help?
Close to RONA Clearbrook are Clearbrook Counselling for mental health support and legal services like Winston Hawthorne & Co. Immigration and Routley & Company for professional legal advice.