Customer Service
Many customers praised the helpfulness and knowledge of the staff, particularly mentioning individuals like Jeremy, Vlad, and Marie for their exceptional service.
Sales Experience
Customers reported positive experiences during the purchasing process, highlighting the staff's product knowledge and no-pressure sales approach.
Delivery Issues
Several reviews noted problems with delivery, including delays, lack of setup assistance, and damaged products upon arrival.
Service Department
Numerous customers expressed frustration with the service department's responsiveness, citing difficulties in getting timely support for repairs and maintenance.
Product Quality
While many customers were satisfied with their spas, some reported issues with leaks and malfunctioning components shortly after purchase.