Leslie's Pool Supplies

Reviews

• JB

  Julie B-T

  Jun 3, 2025
  5.0
  Oh wow, the Cortaro store is so great. They fixed my Zodiac pool creeper at no charge. However, I did supply the parts! LOL, still fabulous customer service.
• KK

  Kristofer

  Jun 13, 2024
  5.0
  Best location in Tucson, always friendly, professional service, and well stocked with chemicals and supplies. I drive past other Leslie's to come to this one on Cortaro. Jackline and Jesus are great! Thanks for all your help
• BP

  Brian Peterson

  Jul 12, 2020
  5.0
  Great staff. Corporate needs to get them more people. One person in a store like that is silly.
• MH

  Megan Hymers

  Dec 3, 2018
  5.0
  Helpful employee when I called to find out if they sell pool noodles year round (since it is winter). They do and the same employee I spoke to on the phone was in the store when I arrived. I highly recommend this location!
• CG

  Corgi General

  Oct 31, 2018
  1.0
  I'd give a zero if I could. My odyssey began on Tuesday, October 23rd. I called this location and spoke to the manager, Jesus. I explained that I was getting a 'low flow' indicator on my hot tub and suspected it may need a new filter. He asked for the make/model of the filter, which was not present on the unit, so I decided to just drive down there so he could help me find the right part. Jesus determined the correct filter, but informed he had none in stock. He spent the next 30 minutes or so calling other Leslie's locations trying to find one. After finding a store with the part in stock, he ordered it, I paid in full, and was assured by Jesus that the filter would be delivered to the store on Wednesday, or at the latest, Thursday the 25th. He took my contact information and stated he would contact me as soon as the part arrived. Everything was rolling along just fine. Then Wednesday came and went; so, too, Thursday, but no word from Leslie's. So, I decided to call on Friday the 26th and spoke, once again, with Jesus. He had no idea who I was or why I was calling, despite the fact he previously lamented the fact that the store was dead and that he would often spend hours alone without customers due to the season. After reminding him of our precious alone-time together on Tuesday and his assurances regarding the filter, he mumbled his recollection, said he needed to check if it had been delivered and then hung up. Keep in mind he took down two phone numbers for me on the 23rd, just for this kind of situation. Obviously swamped, Jesus never called me back. I called again an hour later and spoke to Jesus, once more. He apologized for failing to get back to me, but stated that the filter had not been shipped until Thursday night and would arrive on one of the following days: Saturday the 27th, Monday the 29, or Tuesday, October 30th. Tuesday came and went with nary a word. I called at 9 a.m. on Halloween, but this time spoke to Daniel. I relayed my story, yet again, and was informed by Daniel that he would have to check for the filter and that he would call me back within 10 minutes. He did! He told me the part was in, and gushed that it had "just been delivered," he had a record of my pre-payment, so I could pick it up whenever I wanted. I stated I would come in between 11 a.m. and noon. I arrived at 11:10 a.m., with the older, trash filter in tow in order to compare the units and make sure they were the same. Daniel informed me that I needed to wait "in order to sign something." He then dedicated his attention to an older customer who wanted to buy chlorine to add it to the hotel pool where he was staying (seriously), but then changed his mind and instead wanted a new Kreepy Krawly, even though he was living in a hotel "for the next two weeks." The stealth chlorinator then began to wax philosophically about being from Escondido, CA and all the wonderful memories he had of the place. Daniel accompanied him to the Kreepy Krawley area of the store, glanced over his shoulder and reiterated his insistence that I wait so I could sign some form. To hell with that. I had been waiting for eight days, without a word from any of these people and I was now spending my lunch break from work waiting on Daniel and the weird, self-appointed pool guardian. So, I threw my receipt showing full payment on the register, grabbed my new filter, abandoned the old one, and left. The last thing I saw as I drove away was Jesus emerge from the store, look at me, turn his palms up and then shrug, as if to say, "what's the deal?" The fact that he was bewildered by my actions should speak volumes about this place. The terms "apathetic" and "clueless" don't even come close to describing the employees at this place. The best part, however, happened about five minutes after I left. Remember the two phone numbers I provided to Jesus eight days earlier? The numbers they never used? Ya, Daniel called one of them, my wife's, while she was at work to tell her to have me go back to the store to sign his form. Unbelievable.

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