La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Many customers praised the helpfulness and knowledge of the staff, particularly highlighting Trystin and Dennis for their exceptional service.
Product Quality
Customers generally expressed satisfaction with the quality of the furniture, noting comfort and durability, although some raised concerns about defects.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, citing high costs and perceived deceptive sales practices regarding discounts.
Delivery Issues
Multiple customers reported problems with delivery, including delays and poor communication, which negatively impacted their overall experience.
Store Experience
The store environment was described as pleasant and well-organized, with a good selection of furniture options.
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James Zimmerman
6 days ago
5.0
Great selection of furniture. Vera was very knowledgeable and helpful in assisting with my selections. Delivery was on time and very professional.
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Los Lina
Feb 21, 2026
5.0
Ask for Trystin, she was extremely helpful and patient. Highly recommend!
KD
Kaylene Dennison
Feb 15, 2026
3.0
I went into the Lazyboy store at Ina. I wanted to buy a recliner. I walked through the whole store looking at salespersons and no one spoke to me. I tried sitting in a bunch of recliners. I was there 20-30 minutes and no one asked if I needed help. The people who came after me were helped. I started talking to another customer and she asked if I had been helped and I said no. They told their salesperson that since they were done, I needed help. He came over to me and told me he would go see if someone was available. Finally, after 30 minutes of being ignored Layton came over to help me. He was polite and very nice. Here is the kicker, after I purchased a recliner and was walking out the door with my paperwork in my hand, a
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Kathryn Brothers
Feb 13, 2026
5.0
Trystin was very patient, pleasant and knowledgeable with us, always giving us what is available in the color we wanted and when it could be delivered as we wanted the recliners in a couple of days. A great asset for Lazyboy! Kathy Brothers
KP
Kristen Potter
Feb 13, 2026
5.0
Trystin at Lazy boy on Ina was a huge help with finding the perfect recliner for me and my disability, great great service and wonderful delivery 👏 😀 Thank you Lazy boy for making great furniture 👍