American Furniture Warehouse

Reviews

• WB

  William Busse

  1 day ago
  5.0
  James was very helpful in helping is find the perfect bedroom set. he is very knowledgeable about furniture construction and durability
• MC

  M Cobarrubias

  5 days ago
  5.0
  In-showroom sales rep, James Graham, was knowledgeable, friendly, professional… two days later, both delivery guys were the same (David, but not sure name of other). All three guys made this a memorably smooth purchase with quick delivery/set up. We would highly recommend, and shop & purchase from AFW again.
• AA

  Alexis

  Apr 20, 2026
  5.0
  Luis Torres helped us on two separate occasions, finding a couch and a rug. Couch shopping can be a grueling task but he made it easy by asking us some questions about what we like and what the living room layout was. He found the PERFECT one on the first try. A couple of months later we came back in looking for a rug. Since he remembered the couch and layout he helped us find our rug and we absolutely love it. I highly recommend Luis for all of your furniture needs. Can’t wait to come back for a dining table!
• SM

  steve manning

  Apr 19, 2026
  5.0
  Phuong Nguyen is an outstanding sales person. She was very pleasant, professional, and helpful in helping us marriage different manufacturers furniture together. We had a great experience.
• AM

  Ashley Mathews

  Apr 3, 2026
  2.0
  Here’s a polished, professional review you can use: ⸻ I recently had a very disappointing experience at American Furniture Warehouse, specifically at the financing desk with a representative named Jaylene. From the moment I approached, there was no greeting or basic level of customer service, which immediately set a negative tone. Unfortunately, the interaction only went downhill from there. Jaylene did not make any effort to provide clear or accurate information regarding my concerns. However, I later discovered that a manager was in fact available, along with an alternative solution to address my order issue. The manager was kind of friendly and resolve my issue. Being given incorrect information and not having my concerns taken seriously was extremely frustrating. This experience left me feeling dismissed and undervalued as a customer. I expected a higher level of professionalism and honesty, especially when dealing with something as important as a purchase and financing. Overall, I am very disappointed with the service I received from that particular representative and hope the company takes steps to improve customer service training and accountability moving forward. On another note, the salesman were very helpful and they had a nice selection of furniture