Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Tempe, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,080 reviews
5 stars
1,166
4 stars
470
3 stars
162
2 stars
85
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and unhelpful employees.
Staff Knowledge
Several reviews highlighted that staff members were knowledgeable and willing to assist, but there were also complaints about untrained employees and difficulty finding help.
Store Cleanliness
Many customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
Product Availability
Customers appreciated the variety of products available, although some expressed frustration over limited selections and pricing issues.
Management Issues
There were complaints regarding management's handling of customer issues and policies, leading to dissatisfaction among some customers.
- CJc JNov 13, 20255.0Clearly the best of the big box stores in my opinion
- DSDerek ShaneOct 19, 20253.0Does Lowes and Walmart share business strategies? Theres never anyone around. Like "who actually works here?"
- GKGM KOct 14, 20255.0Haven't shopped this Lowe's in long time, because the customer service was completely unacceptable: Pro desk staff were inept; store associates were nowhere to be found; if staff were found, they were less than helpful to say the least; door and window staff spent 6 months getting replacement screens for custom windows, etc. I would drive to the store in Chandler to avoid dealing with the customer service at this store. Shopped there today for a few things. Lots of new faces on staff who were: helpful, knowledgeable, pleasant, and outright customer service oriented. Clearly (thankfully) a drastic change in management. Joel at the Pro Desk was GREAT to work with! He had quickly & accurately scanned all of our items (lots of tiny plumbing parts) and ran the flooring and purchases through the bid room. Meachell was super helpful, too! She helped with our flooring needs. Multiple folks in the flooring department and plumbing were very helpful. Overall, the staff and the vibe at the store have changed for the better! Nice!!!!
- JWjoshua wasserSep 22, 20251.0Really need to reevaluate the kids you guys hire or train them better. One of your front house employees looking like Quasimodo with pink hair(believe its a female but cant be too sure these days 🤷♂️) had no idea as to where any products are & when asked any questions would uncomfortably stare at you..Honestly rather pay a few more bucks and goto Home depot then deal with your creepy untrained employees. This wasn't my first encounter at this location btw.
- CMCraig McclanahanSep 11, 20251.0I purchased a portable air conditioner on my Lowes consumer credit card because it extends the manufacturer's warranty by 12 months... I should mention I bought this $449 AC unit a little over 18 months ago and it worked great (Hisense) brand , but last time I tried to use it in my garage it just blew warm air... So naturally I checked the box which I kept and it said It comes with a 2 year limited warranty and since I used my Lowes card theoretically I should be good for up to 3 years, right??? WRONG! The associate at customer service informed me that I had 48 hours to return the unit!!! I'm not lying or joking!!! I called the manufacturer and they were great and said that this unit is made exclusively for Lowe's and they would issue an R.A. and all I have to do is give that RA number to the associate and I can exchange it for a new unit since they still sell the exact same unit on the floor.... I was denied again and when I asked for manager, they said it would be about an hour wait And if I didn't want to wait then I should return to the store I bought it from originally which is in Gilbert.... No thanks, I will just close my account and dispute the charge since I was sold something that was false advertisement and NEVER return.... I spent over $20K in the past 12 months at Lowe's and now I guess Home Depot can have my business ...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Tempe offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more. Services include appliances installation, flooring installation, blinds installation, and others to support DIYers and professionals.
What are the operating hours for Lowe's Home Improvement in Tempe?
Lowe's is open Monday through Saturday from 5:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with closures on Thanksgiving and Christmas Day.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you if there are changes to your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places to Lowe's Home Improvement in Tempe for a quick meal?
Yes, nearby restaurants include McDonald's, Wingstop, Chipotle Mexican Grill, and Smashburger, all convenient spots if you want to grab a quick meal before or after shopping at Lowe's.
What nearby services can help with key and locksmith needs near Lowe's in Tempe?
Minute Key and minuteKEY, both key and locksmith services, are located nearby, providing easy access to key duplication or locksmith help when visiting Lowe's.
Where can I get propane exchange service close to Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby for convenient propane tank exchanges when shopping at Lowe's or working on outdoor projects.
Does Lowe's Home Improvement in Tempe support language services?
Yes, Lowe's staff can assist customers in English and Spanish, and offers in-store translation services for other languages to help all customers.