Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Surprise, AZ offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,150 reviews
5 stars
1,272
4 stars
442
3 stars
159
2 stars
74
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.
Product Availability
Customers appreciated the variety and availability of products, but there were complaints about misleading information regarding stock and delivery.
Checkout Experience
Many customers expressed frustration with the self-checkout process and lack of staff at checkout, leading to a poor shopping experience.
Staff Knowledge
Some staff members were noted for their exceptional knowledge and assistance, while others were criticized for being unhelpful or indifferent.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- WCWayne Conway2 days ago1.0The person that oversees the check out registers was slow and unresponsive. Didn't have a single cashier on duty. 12 people in line and 3 self service registers asking for help, where's the help on his phone. Will not go back to this store.
- JLJulianne LincolnDec 23, 20252.0I had a plant off of the clearance rack with the black line through the barcode. I went through self checkout and it rang up full price. I let the cashier know that the item didn't ring up properly since it was supposed to be whatever percentage off. This cashier would not correct the machine to the proper price. "He said, it's $14.98. Do you want it or not?" I told him I didn't want to pay that price for a clearance plant. I left the store without the plant but am so confused why an item that was on the clearance rack, with the line through the barcode was not honored. I like the Lake Pleasant Lowe's better anyway.
- JSJeff StoneDec 13, 20251.0WOULD NOT RECOMMEND to order plumbing bath tubs and supplies. Glen helped me out with ordering a bath tub and the surround walls kit that he had recommended to him by the bath manufacturer. He took down the info and said he'd follow thru to make sure all went well. Well he evidently didn't and it ended up on a promised delivery date for the tub, had my plumbing contractor workers standing by but NO BATH TUB. Couldn't contact Glen at the store, and the GM of this store was gone to corporate headquarters for a week. One of the Assist Managers Nelson finally came on the phone and promised to contact the supplier first thing in the morning. Well Nelson also didn't follow thru and another day passed. I also talked to another Assistant Manager (Collin?) who started laughing and admitted he found the whole mess funny. And then finally the wall kit came (late again) and it was the WRONG ONE. Again no help from Loews staff, only a phone number to a supplier that had no idea I had ordered anything from them. Even Glenn didn't know the actual name of that supplier and I had to figure it out later. Oh, they will order anything you're ready to pay for on the spot with your credit card, but don't expect ANY further help from the staff at the store because they will now tell you that you didn't buy from Loews you actually bought it from their suupplier and YOU'LL have to call their suppliers to figure out the problem. A sad situation at Loews and I will never return to this disorganized mess of a business again.
- MSMichael ShafferDec 9, 20253.0Good selection of plywood. Friendly staff on floor. No staff at checkout... Music playing in the store at 3:30 12/8 was so depressing (multiple songs) I cut my shopping short.
- MRMakenzie ReneeNov 30, 20255.0Looking to purchase a washer and dryer set and Matt was very helpful over the phone and gave me a very good information. Definitely recommend this location and customer service is great!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Surprise, AZ?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, kitchen and bathroom remodeling items, plumbing supplies, and more.
What are Lowe's Home Improvement's opening hours in Surprise, AZ?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Does Lowe's provide product installation services?
Yes, Lowe's offers various installation services including appliances, flooring, lighting, doors, cabinets, HVAC, and more.
Is Lowe's Home Improvement in Surprise, AZ involved in any community associations?
Yes, Lowe's is associated with Lowe's Toolbox for Education, Habitat for Humanity, Boys & Girls Clubs of America, SkillsUSA, and more.
What nearby stores and services can I visit along with Lowe's Home Improvement?
Nearby you can find Blue Rhino Propane Exchange, Minute Key locksmith, ALDI supermarket, Best Buy electronics store, and several beauty salons such as Ulta Beauty and Benefit Cosmetics BrowBar.
Are there nearby dining options near Lowe's Home Improvement in Surprise, AZ?
Yes, nearby dining options include Del Taco, Olive Garden Italian Restaurant, and Carl's Jr. fast food burger restaurant.
Which nearby facilities offer healthcare and wellness services near Lowe's Home Improvement?
Nearby healthcare facilities include Gentle Dental Grand Avenue, Southwest Dental cosmetic dentist, and assisted living at Chaparral Winds Assisted Living and Retirement home.