Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 13974 N Reems Rd in Surprise, AZ today! Our large selection of storage units, exceptional security, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
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Location
Hours
Reviews
4.9
14 reviews
5 stars
13
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- AAAshley Allen4 days ago5.0I had a great experience at Extra Space Storage thanks to the assistant manager. She was extremely professional throughout the entire interaction, while also being genuinely courteous and friendly. She took the time to explain everything clearly, answered all of my questions, and made the whole process smooth and stress-free. It’s rare to find someone who is both knowledgeable and warm, and she truly represents Extra Space Storage in the best way. She absolutely deserves recognition for her excellent customer service.
- NMNataya Martinez6 days ago5.0Extra space is always an easy convenient process.
- SWSue WenigmanJan 5, 20265.0Great experience with Donna. She was very helpful and accommodating. Think we selected the right place. Nice and clean!
- SRShelé RobinsonJan 1, 20263.0This review is based on my experience during my move in November 2025. The front office staff, Heather and Donna, were absolutely wonderful—very caring, professional, and genuinely helpful. Their customer service alone deserves a 5-star rating. Unfortunately, we ran into a major issue during our move. In the middle of moving our belongings, we were locked out of the building. The facility was supposed to close at 10:00 p.m., but access was cut off at 9:00 p.m. To make matters worse, the reception was very choppy, and I had to log onto a hotspot just to gain access. At the time, I was relocating to another state, which is stressful enough on its own. Having to deal with this situation in the middle of such a major move was beyond frustrating. When we contacted technical support, the experience only added to the stress. We were repeatedly placed on hold, transferred to several different technical support representatives because no one could figure out what to do, and the calls kept dropping. You can imagine how overwhelming and frustrating that was. Because the issue could not be resolved remotely, Heather had to leave the comfort of her warm bed to come back and open the door for us. She truly went above and beyond. On the last day of my move, Donna checked in to make sure I was able to access my storage unit without any issues, which I greatly appreciated. While Heather and Donna were exceptional, the technical support, access, and connectivity issues were disruptive and stressful. Because of these problems, I can only give the overall company a 3 out of 5.
- KEKevin EllisDec 19, 20255.0I have a very nice experience with Extra Space, very nice people, courteous and helpful. I had a problem getting into my unit and I left a message, so Donna called me and I went back to figure out what I was doing wrong, she was a great help and all is good, thanks Donna!!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What are the gate access hours at Extra Space Storage in Surprise, AZ?
Extra Space Storage offers gate access daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
During what hours is the office at Extra Space Storage open to assist customers?
The office is open daily from 6:00 AM to 10:00 PM to help with storage needs and provide moving and packing supplies.
How can I determine the right storage unit size for my belongings at Extra Space Storage?
Use the Storage Unit Size Guide available on their website to estimate how many boxes and items will fit in each unit size.
Does Extra Space Storage offer climate-controlled or vehicle storage units?
Yes, Extra Space Storage offers various types of units, including climate-controlled and vehicle storage options, to meet your needs.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available for purchase online and at the local facility.
What payment options are accepted at Extra Space Storage in Surprise, AZ?
They accept American Express, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Where is Extra Space Storage located in Surprise, AZ?
The facility is located at 13974 N Reems Rd, Surprise, AZ 85379, USA.
What notable places are nearby Extra Space Storage that might be useful for customers?
AutoZone and Christian Brothers Automotive are nearby for auto repair needs, while Wells Fargo ATM and Western Union provide banking services close to the storage facility.
Are there dining options near Extra Space Storage in Surprise, AZ?
Yes, nearby dining includes Subway for sandwiches, Little Caesars Pizza, Baskin-Robbins for ice cream, and Royal Boba Tea for smoothies and bubble tea.
What nearby amenities can customers visit before or after using Extra Space Storage?
Customers can visit Walgreens for pharmacy and convenience needs, and enjoy services like car washing at 4 Sons Car Wash or relax with beauty treatments at My Nail Spa.