Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products can I find at Lowe's Home Improvement in Scottsdale, AZ?

Accepted Answer

You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.

Question 10

What are the store hours for Lowe's Home Improvement in Scottsdale?

Accepted Answer

Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 7:00 AM to 8:00 PM on Sundays, with special holiday hours.

Question 11

Does Lowe's Home Improvement offer installation services?

Accepted Answer

Yes, Lowe's provides a variety of installation services such as appliances installation, flooring installation, HVAC installation, and more to meet your home improvement needs.

Question 12

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.

Question 13

Can I order items online and pick them up at the Scottsdale Lowe's store?

Accepted Answer

Yes, Lowe's offers in-store pickup for online orders. You'll receive an email when your order is ready for pickup at the selected store.

Question 14

Does Lowe's in Scottsdale provide delivery services?

Accepted Answer

Yes, Lowe's provides delivery services in addition to in-store pickup options.

Question 15

Are there nearby places where I can exchange propane near Lowe's in Scottsdale?

Accepted Answer

Yes, Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services convenient for customers purchasing outdoor equipment or grills.

Question 16

Which nearby grocery store can I visit when shopping at Lowe's Home Improvement in Scottsdale?

Accepted Answer

Trader Joe's is a nearby grocery store where you can shop for food, health products, and liquor before or after visiting Lowe's.

Question 17

Are there nearby self-storage facilities close to Lowe's in Scottsdale for storing home improvement materials?

Accepted Answer

Yes, Life Storage - Scottsdale and Extra Space Storage facilities are near Lowe's, offering packing supplies and storage solutions for your home projects.

Question 18

What contact methods are available to reach Lowe's Home Improvement for customer service?

Accepted Answer

You can reach Lowe's customer care via phone at +1 480-607-0246 or toll-free at +1 800-445-6937, or email customercare@lowes.com for assistance.

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