Lowe's Home Improvement

Reviews

• SL

  Scott Loos

  2 days ago
  4.0
  Great to find houseplant bargains.
• SM

  Sean Mclemore

  Feb 12, 2026
  1.0
  All I needed was one piece of ply wood cut down waited about 30mins for someone to come back to cut it. Even went up to the the front to ask and still couldn’t get help. Super surprised that all of the workers that are working here no one wants to help out
• TM

  Toby Mann

  Feb 3, 2026
  3.0
  This Lowe’s use to be my go to plant spot because all the staff was great - the plants looked great and the clerks are amazing. Since Peter has taken over the garden center it’s gone down hill. Tables are more sparse - dead trees out front for months. On the other end of the spectrum are the wonderful ladies in the window covering deserve ten stars! The tool folks are always great and helpful - well organized and have virtually every time I’ve need something.
• KH

  Kristina Huffman

  Jan 29, 2026
  3.0
  Everything is slow as molasses. No fault of the staff, everyone was super helpful. But like every other Lowes, it's chronically understaffed because the majority of the CEO's pay is stock. And the best way to increase his take home pay is to increase the value of his stock by cutting labor.
• FF

  frank

  Dec 29, 2025
  1.0
  I am an Asian American living in Cave Creek. On December 7, 2025, Lowe’s website had a “Buy One, Get Two Free” sale. I purchased three DeWalt tools, After picking up the order, I realized that I couldn’t use one of the tools, so I decided to return it. On December 15, 2025, after picking up my child from school, my 11-year-old son and I went to the Scottsdale Lowe’s located at 16285 N Scottsdale Rd, Scottsdale, AZ 85254. A female associate helped me first, and she looked at my order and told me to wait because a manager was needed for the return. About five minutes later, a male manager named Gay came to the counter. Without even looking at my order, he immediately and angrily told me that my order could not be returned unless I returned all three items together. I knew he was wrong, because the sale clearly stated that returns were allowed at any time, and my order displayed individual prices for each item. Even though the promotion was “buy one, get two free,” each item still has its own return value. I explained to him that the purchase terms clearly allowed returning any single item. Gay was extremely rude and told me to “go to another store,” insisting that returns could not be processed at his store. I went back to my car and submitted the return request through the Lowe’s app. It was very simple and took me less than 30 seconds, I then received an email from Lowe’s with a return label. The email clearly stated that I could go to ANY Lowe’s location and that they simply needed to scan the QR code for the return. So I went back inside the Scottsdale Lowe’s and asked the front desk to call the same manager, telling them I have the return label and just need to drop the item off. After waiting about ten minutes, two different people came out, both claiming to be managers. One named Mike and one named Sean. They told me that Gay was in a meeting and didn’t have time. Then they repeated the same incorrect information that Gay had said earlier, insisting that I could not return a single item and had to return all three together. I believe Gay had instructed them to say this. I told them they were all wrong. I had already submitted the return through the Lowe’s app and now had a valid return label. The email clearly stated that any Lowe’s store could process the return and that they simply needed to scan the QR code. They decided to against the company policy and refused my request. Sean raised his voice at me and said he didn’t care what the Lowe’s website said, what my return label said, or what other stores said, their store would not process my return. At that point, I knew they were violating Lowe’s policies and possibly the law. Later that afternoon, I went to the Lowe’s in Cave Creek near my home. I walked inside, the associate scanned my return code, and the return was processed normally in less than one minute, quick and simple. I am deeply saddened that my 11-year-old son witnessed everything that happened at the Scottsdale Lowe’s. The Scottsdale Lowe’s is being run by people who are openly discriminatory. I cannot understand why, in 2025, blatant racial discrimination like this is still happening. I did nothing wrong throughout this entire situation. It feels like my only “mistake” was not being white. If I were white, the return likely would have been processed without any questions. But because I am Asian, even with a valid return label, they refused to scan the code or process the return. I hope the Scottsdale Lowe’s store manager, the Arizona regional Lowe’s manager, the Scottsdale City Council, and Arizona federal representatives will work together to investigate this incident. This store is engaging in serious racial discrimination, and many reviews on Google describe similar experiences from other customers. Incidents like this will continue unless action is taken. I urge you to remove those employees who violated Lowe’s policies and engaged in discriminatory behavior, and to stop this kind of racism. I am ashamed that such discrimination exists at Lowe’s and within Scottsdale.

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