Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Scottsdale, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
16285 North Scottsdale Road, Scottsdale, AZ
85254, United States
Hours
Reviews
4.0
1,299 reviews
5 stars
719
4 stars
251
3 stars
101
2 stars
62
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Product Availability
Frequent complaints about items being out of stock or incorrect orders being fulfilled.
Delivery Issues
Numerous customers experienced significant delays and problems with appliance deliveries and installations.
Store Experience
The store is generally described as clean and well-organized, but there are concerns about the availability of staff to assist customers.
Return Policy
Customers expressed frustration with the strict return policy and the handling of returns by staff.
- OOOmar5 days ago1.0The absolute worst experience from any retailer I’ve ever purchased from. I will NEVER make another purchase from here even if it means paying more..
- NSNick S6 days ago3.0Came in for a pretty universal battery that showed in stock and a fireplace key. Left empty-handed and disappointed. Had to talk to five employees just to find out they did not have what I needed. I think this firms up the Home Depot versus Lowe’s debate for me Home Depot all the way.
- GMGwen MillerNov 16, 20255.0Excellent service from J & Evelyn. Friendly, helpful and made my day a little brighter. We were greeted on the way in, offered help and J checked in with us, confirming that we got all we needed. Perfect customer service!
- KAKR AZNov 7, 20251.0Lowe’s install services for exterior doors, Just don’t! The in store manager does not return calls, install partners is a revolving 888 number. The only way I’m getting help is by Lowe’s executive service which I found on social media. It’s been months, basically boils down to poor installation and workmanship. Don’t do it.
- BLbluebird llcOct 11, 20251.0Extremely Disappointed Poor Product and Even Worse Customer Service I purchased a Samsung dishwasher from the Lowe's Scottsdale location, and it was delivered four days later. However, when I opened it, there was a strong, unpleasant grease or oil smell coming from the inside. I ran six full wash cycles with soap and detergent, hoping the smell would go away—but it didn’t help at all. Next, I loaded my dishes and ran two full wash cycles. Not only did the dishwasher still smell bad, but it also started giving off a food odor, and my dishes were not getting cleaned properly. Even after another full round of washing, the problem remained. At this point, I decided to return the dishwasher. However, when I went back to Lowe’s, the assistant manager informed me that their return policy is only valid for 48 hours. They denied my request for a return or replacement, even though the product was clearly defective. and delivered to me 4 days after purchase. I asked to speak to the store manager, but the assistant manager said the manager wouldn’t be available until the next day. Since I had already hired someone to help me remove the dishwasher and transport it back, I asked if I could just leave it at the store in the meantime. Shockingly, the assistant manager responded rudely, saying they would “throw it away” if I left it there. This experience was not only frustrating but also completely unacceptable. The lack of professionalism and basic customer service from the staff was ridiculous. I expected better from Lowe’s and am very disappointed with both the product and the treatment I received.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Scottsdale, AZ?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Scottsdale?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 7:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services such as appliances installation, flooring installation, HVAC installation, and more to meet your home improvement needs.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Can I order items online and pick them up at the Scottsdale Lowe's store?
Yes, Lowe's offers in-store pickup for online orders. You'll receive an email when your order is ready for pickup at the selected store.
Does Lowe's in Scottsdale provide delivery services?
Yes, Lowe's provides delivery services in addition to in-store pickup options.
Are there nearby places where I can exchange propane near Lowe's in Scottsdale?
Yes, Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services convenient for customers purchasing outdoor equipment or grills.
Which nearby grocery store can I visit when shopping at Lowe's Home Improvement in Scottsdale?
Trader Joe's is a nearby grocery store where you can shop for food, health products, and liquor before or after visiting Lowe's.
Are there nearby self-storage facilities close to Lowe's in Scottsdale for storing home improvement materials?
Yes, Life Storage - Scottsdale and Extra Space Storage facilities are near Lowe's, offering packing supplies and storage solutions for your home projects.
What contact methods are available to reach Lowe's Home Improvement for customer service?
You can reach Lowe's customer care via phone at +1 480-607-0246 or toll-free at +1 800-445-6937, or email customercare@lowes.com for assistance.