Hot Tub Superstore

Reviews

• MR

  milano rose

  Dec 9, 2025
  1.0
  It was very easy to buy and pay for the spa at their shop. They talk like a rainbow like everything is fine no problem. You’ll look after you. When it came to installation, the hot tub itself. It was a disaster. The guys came unprepared they didn’t even come to the job site first the guy was rude in a hurry we had to participate in the installation. They after they left we filled up the The hot tub and all kinds of black stuff came out, and it was literally filthy water that came out out of the jet. I called the spa. They told me just to shock the water which I did, which was a joke I own another spa of North I’ve been around a spa for many years. This one was a disaster. I phoned them complained. Abby will send somebody out not to mention. It was extremely hard to get a hold of anybody. My salesman himself was totally useless and simply had nothing to say. After three months of owning the hot tub I had rodents chewing through the bottom and I did some research and they say all Bulfrog Hot tubs are built very cheap plastic plastic plastic. It’s a nightmare to pull out that big door in order to get into the motors again plastic and you got a hammer and like crazy for it to fit. I do not recommend buying a spa from Bulfrog and I’m disappointed that Costco I use them for selling their hot tubs. I thought Costco would choose a better product. So for all you guys in need of a hot tub do not go to Bulfrog. I wouldn’t even give it a star, but I gotta give it something but Again, the salesman was totally incompetent. Buyers beware
• DS

  Dante Shur

  Oct 30, 2025
  5.0
  Had another excellent experience with WD and crew. I needed service on my Pergola and not only did they handle the service, WD went over and above and figured out away to attach my solar light strips to the Pergola and did it for me. Unbelievable service!!
• LJ

  Lisa Johnson

  Jun 9, 2025
  5.0
  Brandon Rose was very knowlegable and personable when we checked out the hot tubs at the Hot Tub Superstore. Loved chatting with him about the different tubs and also the built in bbq section of the store. He answered all our questions and gave us good ideas on other hot tub accessories. Great store!
• JS

  Jeffrey Settecerri

  Apr 7, 2025
  5.0
  I had a messy problem that Scott and his team took great care of. The day after my purchase he personally came to my house and provided the proper advice to transform my old space into new. Experienced calm problem solver. Responsive, responsible and a closer.

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